Program Manager, OMX SOTO

Chime Financial, Inc; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

In-office policy with four days in the

Backup care

Commuter benefit

401k match

Wellness stipend

Parental leave

Egg-freezing benefit

Job summary

Chime Financial, Inc. seeks a Program Manager to join the Strategic Operations and Transformation Office (SOTO) within OMX.

You will partner with executive owners and cross-functional leaders to drive a rotating portfolio of high-impact initiatives, bringing structure to ambiguity and delivering measurable business outcomes. You’ll collaborate across Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and more to solve complex operational challenges, leveraging AI and scalable

Qualifications

• 5+ years of experience in Strategy, Business Operations, Program Management, or a related field.
• Ability to design simple, scalable solutions for complex problems and lead initiatives from strategy to execution.
• Strong written and verbal communication, with experience presenting to senior leaders.

Responsibilities

• Lead end-to-end ownership of OMX's priority strategic initiatives with measurable business impact.
• Develop clear execution plans, align stakeholders, and drive complex programs from strategy through delivery.
• Identify risks, adapt to changing priorities, and ensure programs stay on track with governance and rigor.
• Create data-driven narratives and executive communications to drive alignment and accelerate progress.
• Partner with senior leaders and cross-functional teams to deliver scalable solutions and advance OMX priorities.
• Observe operating patterns across OMX, propose AI/automation and scalable practices to increase capacity.
• Promote continuous improvement, scalable governance, and faster, clearer execution.

Skills

Program management

Cross-functional leadership

Executive communication

Analytical thinking

AI/automation mindset

Tools

Looker

Tableau

Power BI

Job description

About the Role

Chime is seeking a Program Manager to join our Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. Our team is responsible for leading OMX's highest-priority strategic initiatives that advance the organization's key results while supporting Chime's broader business objectives.

As a Program Manager, you'll act as a "GM for hire"—partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission‑critical initiatives selected by senior leadership. You'll bring structure to ambiguity, connect teams around shared goals, and lead complex programs from strategy through execution, ensuring meaningful business outcomes while continuously improving how work gets done.

You'll work closely with teams across OMX and collaborate with partners across Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other organizations to solve complex operational challenges. Beyond delivering programs, you'll identify opportunities to leverage AI, automation, and scalable operating practices that reduce manual effort, increase organizational capacity, and enable teams to focus on the highest‑value work.

If you thrive in fast‑moving environments, enjoy solving complex problems, and have a track record of leading cross‑functional initiatives that create lasting business impact, you'll find a unique opportunity to help shape the future of how OMX operates and delivers for Chime's members.

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00. Full‑time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Lead end‑to‑end ownership of OMX's highest‑priority strategic initiatives, delivering measurable business impact through exceptional program leadership.
• Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight.
• Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor.
• Build compelling, data‑driven narratives and executive communications that drive alignment, influence decision‑making, and accelerate progress across the organization.
• Partner directly with senior leaders and cross‑functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions that advance OMX's strategic priorities.
• Continuously observe how teams across OMX operate, identifying patterns, inefficiencies, and opportunities beyond your assigned programs. Partner with SOTO to leverage AI, automation, and scalable operating practices that simplify workflows, increase organizational capacity, and improve how OMX executes at scale.
• Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency.

To thrive in this role, you have:

• 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field.
• Exceptional program management skills with a proven ability to design simple, scalable solutions for complex business problems and lead initiatives from strategy through execution.
• Outstanding written and verbal communication skills, with experience developing executive‑level communications and presenting to senior leaders across the organization.
• Demonstrated success leading highly cross‑functional initiatives and influencing outcomes without direct authority.
• An ownership mindset with the ability to independently identify challenges, proactively manage risks, and execute with minimal guidance in fast‑paced environments.
• Strong analytical and problem‑solving skills, including experience using Looker, Tableau, Power BI, or similar tools to inform decisions and measure business outcomes.
• Experience identifying and implementing AI, automation, and scalable process improvements that increase operational efficiency and enable teams to focus on the work that matters most.

What we offer for our full‑time, regular employees

• Our in‑office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company‑wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• In‑office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company‑wide Chime Days, bonus company‑wide paid days off.
• 1% of your time off to support local community organizations of your choice.
• Annual wellness stipend to use towards eligible wellness related expenses.
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non‑birthing parents.
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In‑person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact [e-mail].