Program Manager - MSP

Eastridge Workforce Solutions; Irving (TX); Remote; USD 70,000 - 80,000; Full time

Job summary

Eastridge Workforce Solutions is seeking a Program Manager to oversee client relationships and operational success. This full-time role involves managing day-to-day operations, ensuring quality standards, and building strong relationships within the company. Ideal candidates will have 2-5+ years of MSP program management experience and excellent communication skills.

Benefits

Medical, Dental, Vision, Life Insurance

401(k) plan, Roth IRA, and Flexible Spending Account offerings

Paid Time Off and Sick time

12 Paid Holidays annually

Tuition Reimbursement Program

Health and Wellness benefits

Pet Insurance

Company-sponsored Volunteer Events

Corporate Discounts - 20-60% off on certain movies, hotels, concerts, sporting events, and more!

Qualifications

• 2-5+ years of MSP program management required.
• Experience building out a new MSP program highly desired.
• Excellent communication skills.

Responsibilities

• Be the day-to-day liaison between client’s team members and Eastridge.
• Provide on-site training and support to client’s team members.
• Monitor the success and growth of the contingent workforce program.

Skills

Communication

Data Analysis

Project Management

Autonomy

Job description

POSITION TITLE:Program Manager
LOCATION:Irving, TX (Remote - periodic visits to clients sites)
COMPENSATION:$70,000 - $80,000

GENERAL JOB DESCRIPTION:

The Program Manager would be a full-time Eastridge employee, it is critical that the Program Manager acts as an extension of our client’s Talent Acquisition and HR teams. The Program Manager is trusted with the day-to-day operations activities and success of the program by ensuring smooth delivery, generating positive business outcomes, and building strong relationships within the company.

RESPONSIBILITIES & EXPECTATIONS:

• Be the day-to-day liaison between client’s team members and Eastridge
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews
• Provide on-site training and support to client’s team members, suppliers, and contingent workers
• Implement quality and customer service standards
• Ensure client and Eastridge stakeholders are kept up-to-date with timely communications, and provide contingent worker program reporting and metrics
• Build meaningful relationships with client’s team members, contingent workers, and staffing suppliers
• Identify challenges and proactively offer possible solutions
• Monitor the success and growth of the contingent workforce program by proactively resolving any areas for improvement
• Facilitate and manage end-to-end contingent recruitment activities to meet or exceed program SLAs
• Improve requisition performance by iterating the recruitment process with suppliers, hiring managers, and client’s HR team
• Run and manage weekly status meeting with client’s HR team, hiring managers and suppliers to include an overview of performance and a forecast of trends
• Ensure on-going training of hiring managers on program and policies, requisition entry, candidate review and contractor time approval in the VMS
• Prepare and present monthly/quarterly program reports to client and corporate management (QBRs, SLAs, Financial Budgets, Account Management Plans, Roadmaps, Project Plans)

MINIMUM REQUIREMENTS:

• 2-5+ years of MSP program management required
• Experience building out a new MSP program highly desired
• Demonstrated previous accountability across all stakeholders
• Able to work autonomously without frequent supervision
• Previous experience dealing with multiple projects at once
• Analyzing data and providing actionable information to stakeholders
• Asserting yourself in a professional and respectful manner, especially with hiring managers and suppliers
• Excellent communication skills

PERKS & BENEFITS:

At the center of Eastridge Workforce Management's values is the belief that the most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for their great work, we offer the perks and benefits listed below.

• Medical, Dental, Vision, Life Insurance
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings
• Paid Time Off and Sick time
• 12 Paid Holidays annually
• Tuition Reimbursement Program
• Health and Wellness benefits
• Pet Insurance
• Company-sponsored Volunteer Events
• Corporate Discounts - 20-60% off on certain movies, hotels, concerts, sporting events, and more!

WHAT MAKES EASTRIDGE WORKFORCE MANAGEMENT DIFFERENT:

Eastridge Workforce Management, A Workwell Company, is a leading provider of human capital management (HCM), Employer of Record (EOR). Managed Service Provider (MSP), and Vendor Management Systems (VMS) services.

With a comprehensive portfolio of solutions designed to help businesses navigate the complexities of global and flexible workforce management, we serve a diverse range of clients, from small businesses to large multinational enterprises.

By providing flexible, compliant, tech-enabled and scalable workforce solutions, we empower businesses to thrive in today’s dynamic labor market.

Why Eastridge: https://www.linkedin.com/company/ewm-workwell/posts/?feedView=all

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Eastridge respects the privacy of our applicants and employees. For information on the categories or personal information we collect and the business purposes for using the same, please see the Eastridge Notice of Data Collection and Processing. Eastridge’s Privacy Policy may be found on www.eastridge.com.

**Eastridge Workforce Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.