Program Manager - Medical Services

Comprehensive Health Services; Virginia, Great Falls Crossing (MN, VA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Program Manager to oversee healthcare operations in a dynamic environment. This role involves managing personnel, logistics, and ensuring the highest level of medical care. You will serve as the primary liaison with clients, ensuring satisfaction through quality service delivery. If you have a passion for healthcare and a proven track record in program management, this is an exciting opportunity to make a significant impact in a supportive and collaborative setting.

Qualifications

• 15 years of experience in managing medical support services.
• Experience in managing diverse functional activities and personnel.

Responsibilities

• Serve as primary interface with the customer and government officials.
• Manage program budgets, schedules, and performance requirements.
• Coordinate with customer and contractors to ensure support.

Skills

Program Management

Healthcare Management

Budget Management

Customer Relationship Management

Supply Chain Management

Education

Bachelor's Degree in Business Administration

Health Services Degree

Program Management Certification

Job description

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!

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Job Summary:

• Acuity International is seeking a Program Manager to support a clinically safe and professionally managed healthcare environment and provides primary health care as well as resuscitative surgical care in accordance with U.S. or equivalent medical standards.
• The Program Manager (PM) works with the customer to facilitate a supported and supporting relationship and partnership, and to work together to ensure that Acuity provides the highest level of medical care possible.
• The PM is responsible for the management of all personnel, administration, property/logistics/supply chain, and the necessary synchronization of assets for the support of the customer's assigned mission and deliverables as detailed in base contract and task order(s) Performance Work Statements (PWS).
• The PM shall use developed and/or apply proven Acuity methodologies that assure all activities are performed safely, documented, and tracked so the contract is continuously evaluated and monitored for timely and high-quality services.
• The PM shall deliver the monthly status report to the customer.
• The PM directs and supervises the PMO, Medical Staff and other members of the team and is accountable for delivering quality products and services to the customer. The PM is also accountable for data quality that informs economic and clinical quality operations of the program.

Duties and Responsibilities:

• Serves as primary interface with the customer, Contracting Officer Representative, and other designated Government officials throughout the term of the contract and related task orders.
• Ensures customer satisfaction by delivering quality service and effective solutions to emergent conditions.
• Plans, and executes all contractual service requirements.
• Prepares, and manages program budgets, schedules, and achieves all performance requirements.
• Directs program activities in accordance with the contract and Task Order PWS.
• Applies Acuity policies and procedures or develops and implements new procedures, as may be required.
• Maintains or coordinates IT, radio and telephonic communication, transportation and other support services capability that are provided by the customer, Acuity partners, customer contractors and others to ensure no interruption in service to the customer.
• Establishes and maintains patient tracking processes and procedures that will account for patient locations with the program health care delivery network.
• Responsible through assigned PMO staff for all supply chain management processes to support continuous, fully capable operations of health care facilities.
• Coordinates with the customer, customer contractors, customer facilities and capabilities (e.g., Medevac, Warehouses) to ensure mutual, timely support.
• Provides direction and guidance to all program staff.
• Manages the quality programs of business partners, subcontractors, services contractors, and suppliers supporting the program.
• Provides Corporate and customer management with timely, transparent, and accurate information to assess program performance.
• Attends and participates in a variety of meetings and task force groups to improve quality and patient outcomes, communicate issues and solutions, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements.
• Implements emergency or mass casualty plans and achieves rapid recovery of medical support services in the event of an emergency, natural disaster, or other calamity.

Qualifications:

• Bachelor's Degree in Business Administration, Health Services, or related field.
• Program Management Certification preferred.
• 15 years of progressive experience in managing, directing, and implementing medical support services.
• Must have experience in successfully managing a diverse group of functional activities, subordinate groups of professional and administrative personnel.
• Must be experienced in management and control of large funds and resources, and demonstrated capability in managing complex, multi-task Government contracts.
• Must have experience in administering and leading project utilizing standardized Program Management methodologies.
• Have and maintain current certification in Cardiopulmonary Resuscitation (CPR).

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.