Program Manager, Markdown Operations, Worldwide Grocery Stores

Amazon; Arlington (VA); On-site; USD 74,200 - 129,800; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A leading retail company based in Arlington, VA is seeking an experienced Program Manager to oversee clearance and markdown operations. The role involves developing standardized processes and coordinating with various teams to enhance inventory health and profitability. Candidates should have substantial program management experience and be proficient in data-driven process improvements. This position offers a competitive salary and comprehensive benefits, including health insurance and a generous 401(k) plan.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Knowledge of Excel (advanced) and SQL required.

Responsibilities

• Develop and maintain SOPs for clearance and markdown processes.
• Lead audits of markdown operations to ensure optimal inventory health.
• Translate business requirements into BRDs for markdown tool enhancements.

Skills

Program management experience

Process improvement initiatives

Advanced Excel skills (Pivot Tables, VLookUps)

SQL knowledge

Cross-functional collaboration

Job description

Description

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Business Enablement team within Worldwide Grocery Stores (WWGS) Central Merchandising Operations org is seeking an experienced Program Manager to lead clearance and markdown operations across our omnichannel grocery business. In this role, you will own the development and maintenance of standardized clearance and markdown processes, ensuring category teams have clear SOPs and operational guidelines to optimize inventory health while maximizing profitability. You will maintain a high bar for markdown operational excellence, working cross‑functionally with Category Managers, Instock, Finance, and Analytics teams to deliver effective inventory optimization strategies across both in‑store and online channels. The Business Enablement team serves as the cornerstone of WWGS's unified retail strategy, connecting business needs with technical solutions and establishing a framework that enables strategic decision‑making. This role is critical to ensuring clearance and markdown operations run smoothly, efficiently, and at scale across the grocery network.

Key Job Responsibilities

• Develop and maintain comprehensive SOPs for clearance and markdown processes, ensuring category teams have clear operational guidelines for inventory optimization decisions
• Lead proactive quality audits of markdown operations to ensure optimal inventory health and profitability outcomes
• Execute manual corrective actions and coordinate with Instock teams to design automated mechanisms that optimize markdown timing and depth
• Translate business requirements into clearly documented BRDs for markdown tool enhancements, facilitating seamless communication between business and technology teams
• Coordinate UAT participation for markdown system updates, ensuring business requirements are met
• Partner with Merch Ops Central Analytics to define dashboard requirements that enable category teams to monitor markdown performance and inventory health metrics
• Build roadmaps to improve clearance and markdown operational efficiency through process optimization and automation
• Contribute to leadership reviews reporting on markdown operational health, inventory optimization metrics, and profitability impact
• Document best practices for markdown execution and create training materials to drive adoption of standardized processes across category teams
• Partner with Finance team to ensure markdown strategies align with profitability targets and margin health objectives
• Consult with category teams to ensure markdown initiatives balance inventory optimization with long‑term margin health

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross‑functionally with tech and non‑tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience defining pricing, promotion, and/or markdown strategy for a retail business

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN – 74,200.00 – 129,800.00 USD annually

USA, TX, Austin – 74,200.00 – 129,800.00 USD annually

USA, VA, Arlington – 74,200.00 – 129,800.00 USD annually

USA, WA, Seattle – 82,700.00 – 129,800.00 USD annually

Company – Amazon.com Services LLC

Job ID: A3184016