Program Manager, Mansfield Center

University of Montana; Missoula (MT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Insurance package

Retirement plan

Tuition waiver

Wellness program

Job summary

University of Montana’s Mansfield Center seeks a Program Manager to coordinate international programs and support participants and U.S. stakeholders. The role emphasizes planning, implementing, and concluding programs that serve hundreds yearly, with meticulous record-keeping and cross‑functional collaboration.

The position requires flexible scheduling, strong organizational skills, and the ability to manage multiple programs and events while ensuring quality delivery and participant safety.

Qualifications

• High school diploma with 2 years of related experience or equivalent.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent written and verbal communication adaptable to diverse audiences.
• Advanced proficiency with Microsoft Office (Excel), databases and office tech; ability to learn Asana.
• Proven ability to collaborate as a team and provide outstanding customer service.
• Willingness to work evenings and weekends during peak program periods.
• Ability to escort participants during outdoor activities.

Responsibilities

• Maintain participant and program records in databases and electronic systems.
• Coordinate travel, lodging, transportation, budgets, timelines, and deliverables for multiple programs.
• Coordinate and implement program activities including events, virtual programming, and campus/community engagement.
• Develop and distribute participant materials, presentations, social media content, and other resources.
• Provide program coordination and operational support through planning, implementation, and reporting.
• Liaise with campus partners, community organizations, and program stakeholders while delivering excellent customer service.
• Supervise student employees and support program evaluation and alumni engagement.
• Perform administrative and front-office duties including file maintenance and supplies.

Skills

Organizational skills

Attention to detail

Multitasking

Analytical thinking

Communication skills

Confidentiality

Team-oriented

Customer service

Evenings/weekends flexibility

Outdoor escort ability

Education

High school diploma

Bachelor’s degree

Tools

Excel

Databases

Asana

Job description

Description

The Mansfield Center invites applications for a Program Manager to join their team. The Program Manager is a multi-faceted role at the Mansfield Center, ensuring that international programs run smoothly, with high impact for international participants as well as the many U.S. stakeholders involved in the programs. This position works on a variety of international exchange programs providing direct support to participants as well as serving as a liaison between U.S. partners, community members, and UM colleagues. The Program Manager is an integral member of the Mansfield Center team who contributes to a quality work environment.

The primary focus of the position is supporting the planning, implementation, and conclusion of international programs that serve hundreds of participants each year. This position organizes and troubleshoots program logistics, program activities and events, and establishes and maintains program procedures to ensure successful program implementation. Success in the role depends on maintaining accurate records, coordinating multiple concurrent tasks, and consistently executing recurring program processes with attention to detail.

Examples of Duties and Responsibilities

• Manages participant and program records by maintaining accurate data, confidential documentation, and program information using databases and electronic systems.
• Coordinates program logistics including travel, lodging, transportation, vendor contracts, budgets, timelines, and deliverables for multiple concurrent programs.
• Coordinates and implements program activities by managing participant communications, events, virtual programming, and community and campus engagement opportunities.
• Supports program communications by developing and distributing participant materials, presentations, social media content, and other program resources.
• Provides program coordination and operational support throughout planning, implementation, and reporting to ensure successful program delivery.
• Builds collaborative relationships by serving as a liaison with campus partners, community organizations, and program stakeholders while delivering exceptional customer service.
• Supervises student employees and supports program evaluation by training staff, managing alumni engagement, monitoring compliance, and analyzing evaluation data.
• Performs administrative and office operations including maintaining files, coordinating supplies and equipment, and providing front-office support.

Minimum Qualifications

• High school diploma and two (2) years of closely related experience, or an equivalent combination of education and experience.
• Demonstrated organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to exercise sound judgment.
• Excellent written and verbal communication skills, with the ability to adapt messaging to diverse audiences and maintain confidentiality.
• Demonstrated ability to develop and maintain efficient organizational systems while managing recurring operational processes across multiple program cycles.
• Advanced proficiency with Microsoft Office (particularly Excel), databases, and office technology, with the ability to learn new software platforms and project management tools (e.g., Asana).
• Proven ability to collaborate effectively as part of a team while providing outstanding customer service and supporting colleagues as needed.
• Ability to work a flexible schedule, including evenings and weekends during peak program periods, and to escort participant groups during moderate to strenuous outdoor activities.
• Capacity to escort participant groups during outdoor activities, including but not limited to mountainous hikes and whitewater rafting.

Preferred Qualifications

• Bachelor’s degree and two (2) years of closely related experience or an equivalent combination of experience and education.
• Experience coordinating logistics, events, or complex operational processes requiring a high degree of organization and attention to detail.

Additional Information

Compensation Title: Program Manager I

Union: FOCUS-MFPE

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Typically Monday through Friday 8:00 am to 5:00 pm, 12 months/year.

Probationary Period: Six (6) months minimum

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always