Program Manager - Located in Anadarko, OK

Air Evac Lifeteam; Anadarko (OK); On-site; USD 85,000 - 110,000; Full time

Job summary

Air Evac Lifeteam is seeking a Program Manager in Anadarko, OK to provide leadership and resources enabling high-quality patient care. The PM ensures safe, efficient operations, supports SOPs, and leads problem solving, process improvement, and team building.

The role involves base budgeting, crew management, hiring guidance, and maintaining CAMTS compliance to deliver excellent service and operational results.

Qualifications

• Registered nurse, paramedic or respiratory care practitioner experience preferred.
• One year of management or supervisory experience.
• Ability to design, execute and measure a business and marketing plan.

Responsibilities

• Lead base operations, team building and staff development.
• Develop annual base budget and performance metrics.
• Direct reporting with base leadership and clinical crew, guiding evaluations.
• Ensure CAMTS regulatory compliance and service quality.
• Coordinate local leadership meetings and represent the company publicly.

Skills

Leadership

Budgeting

Staff management

Customer relations

Recruitment guidance

Communication

Problem solving

Basic computer skills

Education

Bachelor's degree or equivalent knowledge/experience

Job description

More Information About This Job: The Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

Located in Anadarko, OK

More Information About This Job: The Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

ESSENTIAL FUNCTIONS/DUTIES

Leadership and Management

• Base Leadership:
• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
• Crew Management:
• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.

Customer Service

• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
• Manages customer relations to include in-region business development, communication and contract management.
• Oversees base marketing and public relation needs. Fiscal Management/Marketing
• Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Other

• Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
• Coordinates and manages the local leadership team meetings.

QUALIFICATIONS

Experience

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Education

• Bachelor's degree or equivalent knowledge and experience preferred.
• Excellent verbal and written communication skills
• Basic computer skills

Requirements

• Must live within 70 miles of base location
• Must be able to pass a drug test and background check in accordance with GMR policies.

Why Choose AirEvac LifeTeam?

As a leader in air medical care, AirEvac is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

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