Program Manager - Located in Altus, OK

Air Evac Lifeteam; Altus (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Air Evac Lifeteam seeks a Program Manager to lead base operations, ensure high-quality patient care, and drive efficient processes. You will guide the base team, manage budgets, and ensure CAMTS compliance while coordinating with clinical crew leads.

The role emphasizes leadership, performance management, and collaboration across departments to meet business and care delivery goals at the Altus base. A strong background in healthcare operations and strategic planning is desirable.

Qualifications

• Experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Responsibilities

• Provide team leadership and guidance to base operations personnel.
• Develop the annual base budget and proforma for the base.
• Manage crew performance and conduct evaluations as needed.
• Ensure CAMTS and company standards compliance across the base.
• Oversee customer relations, in-region business development and contract management.
• Participate in base operating budgets, patient transport planning and capital budgeting.

Skills

Leadership

Budgeting

Team Management

Contract Management

Education

Bachelor's degree or equivalent knowledge and experience

Job description

More Information About This Job:

The Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The Program Manager (PM) provides effective problem solving, process improvement, leadership, communication and team building skills.

Located in Altus, OK

ESSENTIAL FUNCTIONS/DUTIES

Leadership and Management

• Base Leadership:
• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
• Crew Management:
• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.

Customer Service

• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
• Manages customer relations to include in-region business development, communication and contract management.
• Oversees base marketing and public relation needs. Fiscal Management/Marketing
• Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Other

• Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
• Coordinates and manages the local leadership team meetings.

QUALIFICATIONS

Experience:

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Education:

• Bachelor's degree or equivalent knowledge and experience preferred.
• Excellent verbal and written communication skills
• Basic computer skills

Requirements

• Must live within 70 miles of base location
• Must be able to pass a drug test and background check in accordance with GMR policies.

Why Choose AirEvac LifeTeam?

As a leader in air medical care, AirEvac is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.