Program Manager-Living Hope Treatment Center

Villa of Hope; City of Rochester (NY); On-site; USD 34,000 - 40,000; Full time

Job summary

Villa of Hope in Rochester, NY seeks a Program Manager for the Living Hope Treatment Center. This role oversees Clinical Aides and Recreation Specialists, coordinates staffing, and maintains safety and regulatory compliance to support a therapeutic environment for clients in care.

Responsibilities include supervising staff, coordinating onboarding and training, maintaining schedules, and collaborating with HR and program leadership to improve efficiency and engagement.

Qualifications

• Strong interpersonal and communication skills required.
• Exemplary organizational and scheduling abilities.
• Leadership, supervision, and mentoring of staff to ensure program quality.

Responsibilities

• Oversees daily operations of the Living Hope Treatment Center to ensure safety and compliance.
• Coordinates staff schedules and coverage across shifts, including Float Pool planning.
• Ensures adherence to program procedures, routines, and safety protocols.
• Monitors facility and equipment conditions; reports maintenance or safety concerns.
• Manages supply inventory and liaises with facilities for ordering items.
• Collaborates with Program Director to identify process improvements for efficiency and engagement.
• Supports Sanctuary Model principles in daily operations and staff interactions.
• Provides on-call coverage on a rotating basis to address after-hours needs.

Skills

Interpersonal skills

Organizational skills

Leadership

Communication

Time management

Problem solving

Education

Bachelor's degree in Human Services / related field

Job description

Salary Range: $25.00 To $29.00 Hourly

Program Manager-Living Hope Treatment Center

JOB TITLE: LHTC Program Manager

POSITION GRADE: 80 [ Salary range: 25hr-29hr commensurate with education and experience]

DEPARTMENT/PROGRAM: Living Hope Treatment Center

SUPERVISOR: Program Director

JOB SUMMARY

The Living Hope Treatment Center (LHTC) Program Manager supports the Program Director in ensuring the day-to-day operations of the program run efficiently and consistently. This role is responsible for overseeing the Clinical Aides and Recreation Specialists, maintaining effective scheduling and staffing coverage, and ensuring operational success of the LHTC to support a safe, stable, and therapeutic environment for clients in care.

ESSENTIAL FUNCTIONS

Program Operations & Oversight

• Oversees the daily operations of the Living Hope Treatment Center to ensure consistency, safety, and compliance with all agency and regulatory standards.
• Coordinates staff schedules and coverage to maintain adequate supervision and program stability across shifts including updating Float Pool needs weekly.
• Ensures implementation and adherence to program procedures, program routines, and safety protocols.
• Monitors facility and equipment conditions and reports maintenance or safety concerns promptly.
• Manages supply inventory and liaises with facilities to order necessary items.
• Partners with the Program Director to identify and implement process improvements to enhance program efficiency and staff engagement.
• Supports the integration of the Sanctuary Model principles throughout daily operations and staff interactions.
• Provides on-call coverage on a rotating basis to support program needs, ensure adequate staffing, and address after-hours operational issues as they arise.

Staff Supervision & Development

• Provides day-to-day supervision and support to Clinical Aides and the Recreation Therapist.
• Oversees onboarding, orientation, and ongoing training for new and existing Clinical Aides and Recreation Specialists
• Conducts regular check-ins and team meetings to support staff communication, consistency, and professional growth.
• Provides coaching and performance feedback to ensure staff understand expectations and uphold program standards.
• Serves as the primary point of contact for Clinical Aides and Recreation Specialists regarding scheduling, operational questions, and procedural updates.
• Manage team timesheets and time-off requests, ensuring accuracy and timely approval in accordance with agency policy.
• Collaborates with HR to ensure that the Float Pool employees receive timely feedback and support.
• Serves as a liaison between the Program Director and frontline staff to ensure alignment between operational needs and program goals.
• Supports effective communication between clinical, nursing, and direct support staff to maintain continuity of care.
• Maintains the Communication Binder to ensure all staff have the same access to updates and information in a 24/7 facility.
• Assists in coordinating activities, appointments, and special events within the program schedule.
• Participates in team meetings, case reviews, and other interdisciplinary discussions as needed to support operational planning.
• Works with outside programs and resources to provide additional group resources to clients.

Compliance & Documentation

• Ensures program documentation, schedules, and reports are accurate and submitted in a timely manner.
• Monitors adherence to agency policies, state regulations, and Justice Center standards.
• Manages compliance with Incident Report and Justice Center Reporting requirements.
• Maintains confidentiality of all client and staff information.
• Supports corrective action plan documentation and submission for program.
• Supports the Program Director in data tracking, audits, and quality assurance efforts.

POSITION SPECIFICS

Education

• Bachelor’s degree inHuman Services, Psychology, Social Work, Education, or a related field preferred. Equivalent experience considered.

Experience

• Three years of experience in treating those with substance use disorderpreferred
• Prior supervisory or team lead experience required
• Experience with program coordination, scheduling, or operations management preferred

Skills

• Strong interpersonal skills with youth, families, staff, and stakeholders
• Exemplary written and verbal communication skills
• Exceptional organizational skills, including scheduling and time management
• Ability to provide leadership, supervision, and mentoring to staff.
• Creative problem solving and commitment to quality improvement
• Must pass TCI and Harm Reduction Training within first month of employment

Travel

• Valid NYS driver’s license required

Schedule

• Schedule subject to change based on needs of the facility
• Some weekend days may be required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following lists physical demands an employee will perform on a regular basis: sitting, standing, bending, lifting( up to 25 pounds), talking and hearing, and walking. Must be able to perform a variety of household tasks, climb stairs, move throughout the cottage or group home and quickly respond to emergencies. Utilizes Therapeutic Crisis Intervention. Good vision is imperative. Must be able to talk and hear well.

The following lists physical demands an employee may perform on an occasional basis: ability to stay awake during overnight hours.

COMPETENCIES

Leading Self

• Character and Courage (Integrity and Trust)-
• Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
• Customer Focus
• Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity
• Believe in the dignity and humanity of all people to reach their full potential.

erventions, as specified by the program and regulatory body. Additionally, staff must successfully complete all required TCI refreshers in order to maintain continued employment. The physical demands described here are representative of those that must be met by an employee to successfully complete Therapeutic Crisis Intervention Training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult’s weight. Position also requires employee to transport clients utilizing an agency vehicle.