Program Manager Learning Design and Delivery Humanities

Arizona State University; United States; Sur place; USD 70 000 - 72 000; Plein temps

Résumé du poste

Arizona State University seeks an Instructional Design Manager 1 to lead a multidisciplinary team within the Learning Enterprise, overseeing design, delivery, and continuous improvement of Universal Learner Courses in Humanities and related disciplines. The role emphasizes collaboration with faculty and media teams to ensure high-quality, accessible learning experiences.

The position is full-time, on-site at ASU's Tempe campus, with a focus on equity, accessibility, and learner success across a

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsabilités

• Lead the design, delivery, and continuous improvement of Universal Learner Courses (ULCs) within the Humanities and related disciplines.
• Supervise a multidisciplinary team including instructional designers, course managers, and staff.
• Partner with faculty, instructional design and media teams, and learner success partners to uphold Learning Enterprise standards.
• Lead data-informed planning and process improvements to strengthen scalability, efficiency, and instructional excellence.

Description du poste

Job Profile

Instructional Design Manager 1

Job Family

Instructional Design and Technology

Time Type

Full time

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Manages individuals that provide instructional design support for in one or more units to develop routine resources and materials to support teaching and learning.

Job Description

The Program Manager Learning Design and Delivery Humanities in ASU's Learning Enterprise leads the outcomes, operations, and people management for a multidisciplinary team responsible for a thematic subset of Universal Learner Courses (ULCs) within the Humanities and disciplines including psychology, sociology, history, political science, criminal justice, English, communications, and education. This role ensures access to high-quality, scalable learning experiences for a range of learners in the P-20 pipeline, including high school learners, working adults, and those seeking pathways into college and careers. The Program Manager provides strategic and operational leadership across the design, delivery, and continuous improvement of courses, ensuring a cohesive learner experience. They directly supervise Instructional Designers, Senior Instructional Designers, Instructional Design Associates, Online Course Managers, Senior Online Course Managers, Course Coordinators, Pro re nata (PRN) staff and student workers within their academic stack, cultivating a high-performing, collaborative, and data-informed team culture that drives innovation, quality, and learner success. This role bridges design and delivery operations, partnering with faculty of record, academic units, instructional design and media teams, and learner success partners to uphold Learning Enterprise standards for equity, accessibility, and academic rigor. The Program Manager also leads data-informed planning and process improvement efforts that strengthen scalability, efficiency, and instructional excellence across their discipline stack. As a strategic leader, the Program Manager contributes to the long-term growth and sustainability of the Universal Learner Course portfolio, ensuring alignment with ASU's mission of universal access to high-quality education and the Learning Enterprise's vision for innovation at scale.

This is a full-time, benefits-eligible position. This is an at-will position. As an at-will employee, you and ASU are entitled to terminate the employment relationship at any time and for any reason except an unlawful one. This role is not fully remote. This role is based at ASU's Tempe campus. All applicants must be eligible to work in the United States. ASU will not sponsor this position; the applicant must be eligible to work in the U.S. without sponsorship. A Fingerprint background check is a mandatory step in the hiring process.

Salary

Salary Range: $70,000 - $72,000 per year; dependent on experience

Job Duties

Lead and Develop a High-Performing Team

In collaboration with the Senior Director of Learning Design, you will develop and manage a high-performing, and values-aligned team within the Learning Enterprise.

Supervise a multidisciplinary team-including instructional designers, senior instructional designers, instructional design associates, online course managers, and coordinators, part-time staff and student workers-ensuring alignment between course design, delivery, and operational execution across all Universal Learner Course modalities.

Provide ongoing coaching through regular meetings, offering feedback, alignment on goals, and recognition of achievements.

Review team performance metrics (e.g., grading turnaround time, course quality scores, learner satisfaction), oversee workload distribution, and develop improvement or staffing plans as needed.

Design and implement professional development and mentorship structures that support continuous growth, leadership development, and role progression.

Drive Operational Excellence and Process Management

You will ensure smooth and efficient operations across your academic stack by developing and optimizing workflows and communication structures.

Develop and document key processes (course launches, revisions, escalations) and maintain standardized templates and communication guides for consistency across teams.

Establish cross-functional communication rhythms (e.g., monthly syncs between design, OCM, and grading teams) and monitor operational OKRs such as course readiness, faculty satisfaction, and learner outcomes.

Coordinate with learner support, technology, and academic partners to resolve operational challenges and ensure timely assistance for learners and faculty.

Lead or co-lead process improvement initiatives in areas such as grader manage