Program Manager - L1

Wipro; Waltham (MA); On-site; USD 100,000 - 200,000; Full time

Job summary

A leading company seeking a Program Manager - L1 to lead complex ServiceNow initiatives. Candidates should possess over 10 years of IT experience, with a significant focus on program management and ServiceNow expertise. The role involves leading diverse teams, managing large-scale programs, and ensuring successful implementations.

Benefits

Medical Benefits

Dental Benefits

Paid Time Off

Disability Insurance

Qualifications

• 10+ years overall IT experience required.
• 5+ years in Program or Project Management roles.
• 3+ years managing ServiceNow implementations.

Responsibilities

• Lead large-scale ServiceNow programs across ITSM, ITOM, HRSD.
• Coordinate cross-functional delivery teams.
• Track milestones, risks, and resource allocations.

Skills

Program Management

Stakeholder Engagement

Communication

Vendor Management

Education

Bachelor's Degree or equivalent experience

Job description

Join to apply for the Program Manager - L1 role at Wipro

Join to apply for the Program Manager - L1 role at Wipro

We are seeking a Technical Program Manager (TPM) with strong experience in ServiceNow to lead end-to-end delivery of complex platform initiatives. The ideal candidate combines program management excellence, technical depth in ServiceNow modules, and stakeholder engagement skills to drive successful implementations, upgrades, and platform strategy.

Key Responsibilities:

• Lead and manage large-scale ServiceNow programs across ITSM, ITOM, HRSD, SecOps, APM, or custom apps.
• Coordinate cross-functional delivery teams, including business analysts, architects, developers, and testers.
• Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics.
• Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies.
• Track milestones, risks, issues, dependencies, and resource allocations across multiple workstreams.
• Drive platform governance, stakeholder alignment, and roadmap planning in collaboration with leadership.
• Oversee vendor/partner performance and ensure compliance with contractual obligations.
• Report on program health through executive dashboards, metrics, and status updates.
• Coordinate ServiceNow release upgrades, regression testing, and change management.
• Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives.

Required Skills & Qualifications:

• 10+ years of overall IT experience, including 5+ years in Program or Project Management roles.
• 3+ years of experience managing ServiceNow implementations, upgrades, or enhancements.
• Strong understanding of ServiceNow modules such as ITSM, ITOM, CSM, or HRSD.
• Working knowledge of ServiceNow data structures, integrations, and platform capabilities.
• Proven ability to manage large-scale programs using Agile (Scrum/SAFe) and/or Waterfall methods.
• Excellent communication, stakeholder engagement, and vendor management skills.
• Experience working with globally distributed teams and matrixed environments.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (any module)
• PMP, PRINCE2, or SAFe Agile Certification
• ITIL v3/v4 Foundation or Intermediate

Mandatory Skills: Program Management .

Experience: >10 YEARS
.

Expected annual pay for this role ranges from $1,00,000 to $2,00,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

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