Program Manager - Innovative Concept Design

Insight Global; Burlingame (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Insight Global is seeking an experienced NPI Program Manager to drive global product introductions and market expansions. The role emphasizes execution, operational readiness, and cross‑functional coordination across product, engineering, marketing, sales, and post‑sales teams to ensure scalable, customer-ready launches worldwide.

The ideal candidate has led launches for physical products and/or software/service offerings and can translate strategy into actionable delivery plans with post‑sales

Qualifications

• 5+ years of experience in program management working with NPI and product launches.
• Proven experience driving execution for new product launches or market expansions.
• Strong operational mindset focused on readiness, execution and delivery.
• Ability to lead complex, cross-functional programs without direct authority.
• Experience with global teams and managing global launches.
• Experience supporting new physical products and/or software/service offerings.
• Background working with post-sales/CX/service organizations.

Responsibilities

• Lead execution for new product introductions (NPI) and launches into new global markets.
• Drive operational readiness for launches, ensuring playbooks, processes and enablement are in place prior to launch.
• Manage detailed program plans, milestones, dependencies, risks, and launch readiness criteria.
• Ensure launches meet quality, timing, and scalability requirements.
• Partner with teams defining service and support strategy for new products.
• Translate service strategy into executable delivery plans across post-sales organizations.
• Ensure post-sales support environments are launch-ready.

Skills

NPI launches

Cross-functional leadership

Project delivery

Global launches

Operational readiness

Job description

We are seeking an experienced NPI Program Manager to support global new product introductions and market expansions. This role is highly execution‑focused and centered on operational readiness, cross‑functional coordination, and disciplined delivery against established launch playbooks.

The ideal candidate has led new product launches—physical products and/or software/service offerings—and thrives in complex, cross‑functional environments. This role partners closely with product, engineering, marketing, sales, and post‑sales organizations to ensure launches are operationally sound, scalable, and ready for customers worldwide.

Key Responsibilities:

• Lead execution for new product introductions (NPI) and launches into new global markets.
• Drive operational readiness for launches, ensuring all required playbooks, processes, and enablement are in place prior to launch.
• Manage detailed program plans, milestones, dependencies, risks, and launch readiness criteria.
• Ensure launches meet quality, timing, and scalability requirements.
• Partner with internal teams responsible for defining service and support strategy for new products.
• Translate service strategy into executable delivery plans across post‑sales organizations.
• Ensure post‑sales support environments are launch‑ready (strong plus for candidates with prior post‑sales or support experience).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

• 5+ years of experience in program management working with NPI and Product Launches
• Proven experience driving execution for new product launches or market expansions.
• Strong operational mindset with a focus on readiness, execution, and delivery.
• Demonstrated ability to lead complex, cross‑functional programs without direct authority.
• Experience working with global teams and managing global launches.
• Experience supporting new physical products and/or software/service offerings.
• Background working closely with post‑sales support, CX, or service organizations.
• Familiarity with NPI launch playbooks, operational readiness frameworks, or scaled launch models. - Experience building out business requirements