Program Manager, Innovation

Children's Mercy; Kansas City (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A pediatric healthcare organization in Kansas City seeks an Innovation Solutions Program Manager to lead innovation initiatives and manage their smartphone app portfolio. The ideal candidate will have extensive experience in product development and digital solutions, especially in app development. This remote position offers a competitive starting pay and the opportunity to work from home or attend scheduled onsite meetings.

Benefits

Market competitive pay

Flexible remote work options

Diverse and inclusive workplace

Qualifications

• 7 or more years of experience in product development and digital solutions.
• Experience with new app development is preferred.

Responsibilities

• Manage intake process for new innovation requests.
• Lead innovation initiatives through the Discovery process.
• Define market alternatives and document results.
• Manage app development cycle and vendor relationships.

Skills

Medical device development

Software as a Medical Device (SAMD)

Quality management experience

Education

Bachelor’s Degree

Job description

Overview

Thanks for your interest in Children’s Mercy! We believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Children’s Mercy is in the heart of Kansas City, a metro with cultural experiences, vibrant communities and thriving businesses. We are committed to creating a workplace that reflects the community we serve and our core values of kindness, curiosity, inclusion, team and integrity. The Innovation Solutions Program Manager proactively leads and collaborates with innovators and key stakeholders throughout the organization and externally to lead successful development and rapid execution of innovation initiatives. This role defines and advances innovation initiatives through the innovation life cycle using Human Centered Design methodologies to design, develop, evaluate and launch the hospital's growing list of innovations and leads major development efforts of our externally used smartphone app portfolio.

The ideal candidate will have medical device development; software as a medical device (SAMD); or quality management experience.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Manage intake process for new innovation requests, developing the concept, defining the value chain, and business case in partnership with the internal champion and stakeholders across the hospital.
• Leading innovation initiatives through the Discovery process, by guiding the internal champion, adhering to the established Innovation process.
• Facilitating large or small groups to go deep on user needs and utilizing a Human Centered Design approach
• Defining market alternatives / research needs, documenting and reporting results
• Defining and managing all aspects of a pilot phase
• Determining viability of the innovation, long-term investment and budget considerations
• Following a successful pilot, determine the value of the innovation to the hospital and/or marketplace to clearly articulate the need and return on investment to senior leadership to operationalize and scale
• When an innovation results in a new smartphone application, manage the full app development cycle.
• Utilizing the Human Centered Design approach, gather full requirements and communicate effectively with app developer
• Determine internal stakeholders and develop lines of collaboration and integration
• Lead collaboration discussions to articulate feasible clinical and research requirements and stages for development and communicate these requirements with the development vendor
• Prioritize development by defining the requirements in response to the clinical and research goals while in alignment with the determined budget and timeline
• Work with app development vendor to define scope of work and manage projects to approved budget, timeline and agreed upon end product
• Manage development schedule and resource allocation to ensure requirements are delivered on time and on budget
• Manage development vendor by identifying the best vendor fit, executing the SOW, and ensuring the right talent is assigned to meet deliverables

Maintain The Integrity Of The Innovation Portfolio

• Partnering with and inspiring innovative ideas that come from: CM employees (40%), hospital-identified focus areas (30%), CM researchers (15%), and new innovation models (incubator/start-up/spin-off/accelerate) (15%)

Additional Workstreams

• Promote innovation practices to employees at all of Children’s Mercy’s locations through department presentations, inclusion in Innovation events, Scope articles, etc.
• Proactively approach leaders to discover their teams’ innovation or research opportunities to engage with them and help optimize their work using innovation principles
• Post challenges to all or specific departments to come up with innovative solutions to identified problems
• Go deep on key focus areas to create new ideas and/or build new business models in support of these areas
• Test new innovation models and build our innovation ecosystem to support these models in conjunction with Direction, Innovation Development

App Portfolio Management and Marketing

• Maintain all documentation for apps, be the subject matter expert
• Develop ongoing testing plan to ensure apps are working as intended, provide remedies when needed, define enhancements to the app as needed and determine budget to implement changes with the app vendor
• Manage day-to-day functionality of apps as needed through content management systems or vendor partners
• Determine key performance indicators for each app, develop a reporting structure to determine app is performing as expected
• Develop and implement optimization plans based on KPI, analytics, audience needs, market research, user insights/reviews, OS upgrades and trends
• Utilize Google Analytics to inform hospital stakeholders on insights and determine new approaches/messaging
• Develop and maintain branding standards for all apps, and create marketing materials to promote the app internally and online in partnership with Digital Marketing
• Lead the development of strategic marketing plans to support apps, partnering with the broader Communications & Marketing team
• Educate internal stakeholders on mobile apps, value, best practices and ongoing evolution

Qualifications

• Bachelor’s Degree and 7 or more years of experience
• Preferred candidates will have 7 years of experience in product development and digital solutions, with an emphasis on new app development, or related experience

Benefits and Other Details

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay: Our pay ranges are market competitive. The pay range for this job begins at $50.52/hr, but your salaried offer will be determined based upon your education and experience.

Remote Work/Work from Home: This position is entirely remote or work from home. The person hired must live in the Kansas City metro area or request advanced approval to work outside of the area and may attend onsite meetings, as scheduled.

EEO Employer/Disabled/Vet: Children’s Mercy hires individuals based on job skills and ability to maintain professional relationships. The hospital does not discriminate based on race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free. CM is committed to a diverse workforce and welcomes contributors from all backgrounds.