Program Manager – Infrastructure & Operations Portfolio

Brown & Brown; United States; On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Dental & Vision

Job summary

Brown & Brown is seeking a Program Manager – Infrastructure & Operations Portfolio to lead a growing team across Daytona Beach, FL; Plano, TX or Remote for the right candidate. The role focuses on managing the infrastructure and operations project portfolio, including cloud migrations, data center modernization, network transformation, and ITSM initiatives.

You will oversee project managers, drive governance, and champion a culture of delivery excellence while aligning with enterprise strategy

Qualifications

• 8+ years of experience in IT program or portfolio management, including Infrastructure & Operations initiatives.
• Experience leading multiple projects or portfolios with cross-functional dependencies.
• Experience mentoring Project Managers and delivery teams.
• Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models.

Responsibilities

• Own and manage the Infrastructure & Operations project portfolio aligned to enterprise strategy and roadmaps.
• Lead large-scale programs including cloud adoption, data center modernization, and ITSM initiatives.
• Monitor portfolio performance, budgets, forecasts, and delivery outcomes; establish governance and reporting frameworks.
• Coach and develop a team of Project Managers; ensure adherence to PMO methodologies and governance.
• Coordinate cross-functional teams, manage risks, dependencies, and vendor relationships to drive outcomes.

Skills

IT program management

Project leadership

Portfolio governance

Stakeholder management

Cloud services

IT service management

Education

Bachelor’s degree in computer science, information systems, engineering, business, or related field

Tools

Azure

AWS

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Program Manager – Infrastructure & Operations Portfolio to join our growing team in Daytona Beach, FL; Plano, TX or Remote for the right candidate.

How You Will Contribute

Portfolio & Program Leadership

• Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity.
• Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives.
• Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives
• Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes.
• Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending
• Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives.

Leadership of Project Managers

• Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives.
• Provide direction, guidance, and escalation support to ensure successful project execution and delivery.
• Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines.
• Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies.
• Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence.

Project & Program Delivery

• Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle.
• Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders.
• Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives.
• Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives.
• Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes.
• Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making.
• Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives.

Cross-Functional & Executive Collaboration

• Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives.
• Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes.
• Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure & Operations.

Risk, Compliance & Change Management

• Identify and mitigate risks related to operational stability, security, compliance, and technology delivery.
• Ensure programs adhere to governance standards, change management processes, and operational policies.
• Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts.
• Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements.

Operational Readiness & Transition

• Ensure infrastructure solutions are successfully transitioned into operational support through documentation, training, and knowledge transfer.
• Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures.
• Coordinate transition activities with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption.
• Conduct post-implementation reviews and incorporate lessons learned into future initiatives.

Required

Skills & Experience to be Successful

• Bachelor’s degree in computer science, information systems, engineering, business, or related field.
• 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives.
• Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies.
• Experience leading, mentoring, or developing Project Managers and delivery teams.
• Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models.
• Strong leadership, communication, stakeholder management, and organizational skills.
• Experience with portfolio governance, executive reporting, budgeting, and resource planning.
• Demonstrated ability to manage competing priorities in complex, fast-paced environments.

Preferred

• Experience leading enterprise infrastructure transformation or modernization programs.
• PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification.
• ITIL certification or experience working within ITIL-aligned environments.
• Experience with Azure, AWS, or hybrid cloud environments.
• Experience with portfolio management (PPM) tools and enterprise governance frameworks.
• Experience supporting organizations undergoing significant technology or operational transformation.

Pay Range

140,000.00 - 140,000.00 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.