Program Manager III (Residential Case Management)

Cascadia Health; Portland (OR); On-site; USD 86,000 - 92,000; Full time

Benefits offered by this job

Generous PTO (6 weeks)

Medical and Dental Coverage

Retirement 403(b) with company match

FSA

Employee Assistance Program

Wellness programs

Job summary

Cascadia Health seeks a Program Manager III for Residential Case Management overseeing licensed residential treatment facilities in the Portland area. The role leads clinical operations, supports staff development, ensures regulatory compliance, and aligns program goals with Cascadia’s mission.

The position requires a Master’s in a behavioral science field with QMHP credentials, 5+ years in community mental health, and 2+ years supervisory experience. Travel across sites is expected.

Responsibilities

• Manage day-to-day operations of assigned clinical program, including client care and service delivery.
• Set annual goals with leadership aligned to integrated treatment and mission.
• Investigate and resolve client complaints with Quality Management and compliance.
• Develop operating budget and monitor expenditures; justify variances.
• Attend internal/external meetings to problem-solve and maintain relationships.
• Oversee and leverage clinical data to monitor performance and inform decisions.
• Facilitate collaboration among interdisciplinary teams and communicate with stakeholders.
• Assess progress toward goals and revise plans, policies, and procedures as needed.
• Contribute to policy development in support of program goals.
• Perform other duties as assigned.

Job description

Program Manager III (Residential Case Management)

Job Overview

Location/Schedule

This position will be managing multiple Cascadia’s Licensed Residential Treatment Facilities in Oregon City, Gladstone, Wilsonville and the Portland area. The schedule for this position is generally Monday through Friday, 8:30 a.m. to 5:00 p.m., but requires flexibility to accommodate program needs.

Position

Program Manager III

Program

Supportive Housing

Cascadia Mission and Vision

Mission

Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision

We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description

Cascadia operates several licensed residential treatment homes for adults experiencing mental health challenges. Our homes provide psychiatric treatment, personal care, skills training, and case management. Employees have an opportunity to provide services in a single staffed location or a location with multiple staff scheduled simultaneously. The goal is to prepare residents to live in a less restrictive environment. Referrals are accepted from counties and the state, typically for individuals leaving the state hospital. We operate sites in Multnomah County (N, NE, SE Portland) and Clackamas County (Oregon City, Gladstone)..

Position description

The Program Manager III works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with regulatory requirements. This position is responsible for providing clinical oversight, support, and professional development for assigned staff.

This position must understand, appreciate, and respect the individuals within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of safety and acceptance.

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

• Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.
• In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.
• With support from Quality Management and Cascadia’s compliance department, investigate and resolve client complaints.
• Assist with the development of an operating budget to support the programs goals and objectives.
• Monitor expenditures monthly and control costs; justify significant budget variances.
• Attend both internal and external meetings to problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
• Oversee and leverage clinical data to monitor performance and assist in decision making.
• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
• Provide input into the development of policies, procedures, and systems in support of program goals.
• Perform other duties as assigned.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

Supervisory Oversight

• Provide regular supervision, coaching, and annual training oversight for direct reports.
• In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains Cascadia’s Values.
• Establish work plans and priorities for staff members, assess the progress of staff members.
• Promote and complete annual employee training requirements on a timely basis.Demonstrate commitment to continuing professional development.Provide direction and coach staff in Standard Operating Procedures (SOP), Electronic Health Records (EHR), Trauma-Informed Care (TIC), Feedback Informed Treatment (FIT), evidence-based practices, community resources, crisis management, harm reduction, Oregon Administrative Rules (OAR), HIPAA, and mandatory reporting.

  Qualifications

  Education

  Required

  Master’s Degree in a behavioral science field from an accredited college or university. Must demonstrate the competencies as outlined in the Oregon Administrative Rule’s (OAR) to become credentialed as a Qualified Mental Health Professional (QMHP).

  Experience

  Required

  Minimum five years of experience in community mental health or related field. 3 years post graduate clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience

  Specialized Knowledge, Skills and Abilities

  • Understand the unique clinical needs of individuals served.
  • Understand the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.
  • Understand and align with harm reduction philosophies and trauma informed care.

  Other

  Employee must possess a valid driver’s license, three-year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

  OR

  Must have the ability to travel to multiple locations throughout the Portland Metro area.

  All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.

  Working Conditions

  • Environmental: Work is performed in one or more of the following: administrative and clinical offices, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

  • Operating Hours: The general working hours for this position is business hours, 8:00 a.m. to 5:00 p.m. Due to the nature of residential/direct service work, the Program Manager is required to be flexible to meet program(s) need, including covering open shifts as needed to meet staffing ratios which may include occasionally working swing and overnight shifts. The Program Manager is also required to participate in an on-call rotation and provide response to the program(s) in the event of a crisis or emergency. Schedules may vary depending on program.

  • Mental: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.

  • Physical Demands: Requires constant alertness, perception, and awareness of surroundings. Regularly stationary work at a computer, moving around program spaces, assisting residents with daily living tasks, cleaning, and using a computer for documentation. Requires occasional lifting of 20 to 50 lbs. (e.g., supplies). Requires occasional fast movement in potentially escalated situations to evade harm.

  Cascadia is an Equal Opportunity employer. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or at [e-mail]

  Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

  Benefits

  We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

  • Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
  • Medical and Dental Coverage (begins 1stof the month following hire date)
  • VSP Vision Discount Plan
  • 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plusthe opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
  • Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
  • Short-Term Disability, Long-Term Disability, and Life Insurance
  • Paid Bereavement and Jury Duty Leave
  • Length of Service Award
  • Voluntary Life Insurance
  • Supplemental Insurance
  • Student loan forgiveness options

  Wellness Benefits

  • Employee Assistance Program (EAP)
  • Bike to Work Reimbursement

  Starting Rate Range in USD ($)

  $86,166.30 - $92,321.64