Program Manager III (Secure Residential)

Cascadia Health; United States; On-site; USD 86,000 - 92,000; Full time

Benefits offered by this job

Generous PTO

Medical and dental coverage

Vision discount

403(b) retirement plan

FSA

Disability and life insurance

Bereavement and jury duty leave

Wellness benefits and EAP

Bike to Work Reimbursement

Job summary

Cascadia Health in Portland, OR, seeks a Program Manager III to oversee Secure Residential Treatment programs. You will lead a multidisciplinary team, manage operations, budgeting, and regulatory compliance to ensure safe, trauma-informed care for adults with complex mental health needs.

The role requires strong leadership, crisis management, and collaboration with community partners to deliver high-quality services across multiple residences.

Qualifications

• Bachelor’s degree in a behavioral science field; QMHA credential eligibility under OARs.
• Five years of clinical experience in mental health or social services.
• Two years of supervisory experience preferred.

Responsibilities

• Oversee daily operations of assigned residential treatment program(s) ensuring high-quality clinical and medical services.
• Monitor program effectiveness and implement changes to improve service delivery, efficiency, and compliance.
• Supervise, train, and evaluate program staff including staffing needs and performance reviews.
• Ensure staff competency in areas such as medication management and crisis intervention.
• Provide leadership in crisis situations and coordinate trauma-informed interventions.
• Ensure licensing and regulatory compliance and prepare for inspections.
• Oversee budgeting and financial tracking in line with fiscal policies.
• Manage referrals, screenings, and admissions; maintain community partnerships.
• Maintain accurate EHR documentation and adherence to policies and regulations.
• Ensure safety, cleanliness, and maintenance of facilities and emergency procedures.
• Support delivery of therapeutic services, including scheduling activities and staff productivity.

Skills

Leadership

Trauma Informed Care

Motivational Interviewing

Recovery models

Microsoft Office

CPR Certification

Education

Bachelor’s degree in behavioral science

QMHA credential eligibility

Job description

Program Manager III (Secure Residential) Job Overview

Location / Schedule: This position is located at Barbara Roberts House, a Secure Residential Treatment Facility in S\
E Portland, OR. The schedule for this position is generally Monday through Friday, 8:30 a.m. to 5:00 p.m., but requires flexibility to accommodate program needs.

Position: Program Manager III
Program: Secure Residential Treatment

Mission & Vision

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well‑being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well‑being, and has a self‑directed, connected life.

Program Description

Cascadia operates three secure residential homes in the Portland Metro area. These are homes for adults who experience severe and persistent mental health challenges. Employees work as a team to provide comprehensive services that focus on psychiatric treatment, personal care, skills training, and case management. Our residents are referred from the counties or the state and must either be under commitment or have a guardian. The focus of treatment is on immediate safety and preparing individuals to live in a less restrictive environment. Our work is important, impactful, and rewarding to those we are lucky enough to serve. Sites include Faulkner Place, Arbor Place, and Barbara Roberts House.

Position Description

The Program Manager III is responsible for the comprehensive management and oversight of assigned residential treatment programs. This role ensures the delivery of high‑quality clinical and medical services in alignment with organizational goals and regulatory standards. The Program Manager III leads a team of dedicated staff, providing supervision, training, and evaluation to maintain the highest standards of resident care. Key responsibilities include monitoring program effectiveness, managing financial operations, ensuring compliance with licensing requirements, and fostering a safe, therapeutic environment. This position requires strong leadership skills, the ability to manage crisis situations, and a commitment to continuous improvement in service delivery. The Program Manager III also serves as a liaison with community partners, stakeholders, and referral sources, ensuring smooth operations and positive outcomes for residents.

Essential Responsibilities

This position description is not intended to be an all‑inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

• Manage and oversee daily operations of assigned residential treatment program(s), ensuring the delivery of high‑quality clinical and medical services in alignment with organizational goals and standards.
• Monitor program effectiveness by evaluating and implementing changes that enhance service delivery, efficiency, and cost‑effectiveness, while maintaining compliance with relevant regulations and internal policies.
• Develop and maintain program goals in collaboration with leadership, integrating best practices and evaluating the effectiveness of services provided.
• Supervise, train, and evaluate program staff, including determining staffing needs, hiring, and conducting performance reviews.
• Ensure staff competency in all areas, including medication management, crisis intervention, and resident care.
• Provide leadership in crisis situations, coordinating with the treatment team to develop trauma‑informed interventions and maintain a safe environment for residents and staff.
• Ensure compliance with licensing and regulatory standards, including preparation for inspections and maintaining all aspects of the facility according to applicable guidelines.
• Oversee financial management, including budgeting, tracking expenses, and ensuring compliance with fiscal policies.
• Process program referrals, conduct screenings, and facilitate client move‑ins while maintaining positive relationships with community partners and stakeholders.
• Maintain accurate and up‑to‑date documentation in electronic health records (EHR) and ensure compliance with all agency policies, procedures, and applicable regulations.
• Ensure the cleanliness, safety, and maintenance of the facility, including adherence to fire safety protocols and evacuation procedures.
• Support and oversee the delivery of therapeutic services, including developing curriculum, scheduling activities, and ensuring staff productivity and quality of care.
• Handle client money management, oversee medication management services, and ensure proper documentation and training in these areas.
• Participate in all scheduled meetings, training, and continuing education to stay informed and develop professional skills.
• Perform other duties as assigned to support the overall success of the residential program.

Qualifications

Education: Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full‑time professional experience providing direct service to individuals in a social service setting. Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in the Oregon Administrative Rulings (OARs). Certification must be kept current and in compliance with OARs through MHACBO.

Experience: Five years of clinical experience providing outpatient or inpatient services in a mental health or social service setting is required. Two years of supervisory experience is preferred.

Specialized Knowledge, Skills and Abilities

• Proficient verbal and written communication skills.
• Basic knowledge of Trauma Informed Care (TIC), Motivational Interviewing, and Evidence‑Based Practices.
• Basic understanding of recovery models, illness management, and strength‑based philosophies.
• Knowledge of Microsoft Office Suite (e.g., Word & Excel).
• CPR Certification (training provided post‑hire).

Other

• Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course (some programs).

Working Conditions

Environmental

Work is generally performed in a residential treatment home and occasionally in the community. Universal precautions should be taken due to exposure to disease, biohazards, noise, and contaminants.

Operating Hours

The general working hours for this position is business hours, 8:00 a.m. to 5:00 p.m. Due to the nature of residential/direct service work, the Program Manager is required to be flexible to meet program(s) need, including covering open shifts as needed to meet staffing ratios which may include occasionally working swing and overnight shifts. The Program Manager is also required to participate in an on‑call rotation and provide response to the program(s) in the event of a crisis or emergency. Schedules may vary depending on program.

Mental

Meal periods and breaks may be interrupted. Constant awareness and alertness are critical to detect and address escalated, potentially volatile situations.

Physical Demands

Requires constant alertness, perception, and awareness of surroundings. Regularly stationary work at a computer, moving around program spaces, assisting residents with daily living tasks, cleaning, and using a computer for documentation. Requires occasional lifting of 20 to 50 lbs. (e.g., supplies). Requires occasional fast movement in potentially escalated situations to evade harm.

Cascadia is an Equal Opportunity Employer. If you need assistance or accommodation due to a disability, contact us at 503-963-7654. Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Benefits

• Generous Paid Time Off Package - Full‑time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to‑1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short‑Term Disability, Long‑Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options
• Wellness Benefits: Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($) $86,166.30 - $92,321.64

Cascadia Health is Oregon’s largest community‑based behavioral health and substance use treatment services organization. As both a Certified Community Behavioral Health Center (CCBHC) and Federally Qualified Health Center (FQHC), Cascadia provides integrated mental health, substance use treatment, primary care, housing support, crisis intervention, peers wellness, skills training, and more to individuals and families. Our clients can find the care they need through one team and often in one location, regardless of their ability to pay.