Program Manager III

Expedia, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 146,000 - 205,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Employee Assistance Program

Wellness program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a seasoned Program Manager to lead complex, cross-functional initiatives across engineering, product, and business teams in Seattle. You will translate strategic goals into executable plans, establish success metrics, and drive delivery with a focus on AI/ML-enabled solutions.

The role requires strong communication, risk management, and a data-driven approach to improve outcomes. You will collaborate with diverse stakeholders and help ensure alignment with enterprise

Qualifications

• Experience leading complex programs with multiple teams across an organization.
• Strong ability to translate strategy into executable program plans and metrics.
• Proven track record of delivering cross-functional initiatives with measurable outcomes.
• Excellent communication, facilitation, and stakeholder-management skills in ambiguity.
• Experience applying data-informed reporting and governance for technical work.

Responsibilities

• Lead complex, cross-functional programs from planning through delivery, coordinating interdependencies, milestones, risks, and outcomes across multiple teams or domains.
• Translate strategic objectives into executable program plans, establish clear success measures, and maintain alignment among technical and business stakeholders.
• Drive operational reviews, issue resolution, and continuous improvement using data, metrics, and stakeholder feedback.
• Manage ambiguity across interconnected initiatives, identify dependencies and trade-offs, and ensure decisions support broader priorities.
• Build trusted partnerships with engineering, product, operations, and other teams while communicating status, risks, and recommendations clearly.
• Safely integrate and operate AI/ML-enabled solutions to improve program outcomes, applying familiarity with AI-driven concepts.

Skills

Program management

Cross-functional teams

Stakeholder management

Data-driven

AI/ML awareness

Education

Bachelor's degree or equivalent practical experience

Tools

AI/ML concepts

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

The Information Technology (IT) team enables EG with productivity tools, support operations, corporate networking, hybrid data centers, network operations center/site reliability, and IT Service Management. The TPM function with IT drives end-to-end delivery for cross-functional technical programs from idea to launch so the business gets predictable, measurable outcomes. Leveraging a blend of agile and traditional methodologies, this team enables clarity, accountability, and execution through structured planning, well-defined scope and success metrics, disciplined risk and dependency management, and transparent communication with engineering, operations, and business stakeholders.

In this role, you will:

• Lead complex, cross-functional programs from planning through delivery, coordinating interdependencies, milestones, risks, and outcomes across multiple teams or domains.

• Translate strategic objectives into executable program plans, establish clear success measures, and maintain alignment among technical and business stakeholders.

• Drive operational reviews, issue resolution, and continuous improvement by using data, program metrics, and stakeholder feedback to improve delivery outcomes.

• Manage ambiguity across interconnected initiatives, identify dependencies and trade-offs, and ensure decisions support broader organizational priorities.

• Build trusted partnerships with engineering, product, operations, and other functional teams while communicating program status, risks, and recommendations clearly.

• Safely integrate and operate AI/ML-enabled solutions that improve program outcomes, while applying familiarity with AI-driven systems, tools, or workflows and AI/ML concepts to real-world products.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• Significant experience managing complex programs, initiatives, or portfolios involving multiple teams, workstreams, or organizational stakeholders.
• Demonstrated ownership of program execution across a domain or interconnected set of initiatives, including planning, dependency management, risk mitigation, and delivery measurement.
• Experience developing program strategies, operating mechanisms, governance processes, and data-informed reporting for technical or cross-functional work.
• Strong communication, facilitation, prioritization, and stakeholder-management skills in ambiguous and changing environments.

Preferred qualifications:

This role will support the AI & Automations and Workplace Tech teams, including IT Collaboration, Portfolio, and Design and Learning tools

• Experience with Workplace/End-User Productivity programs (endpoints, devices, SaaS lifecycle: migration, adoption, and deprecation).
• Track record of driving process improvement: identifying bottlenecks, re-using patterns, and simplifying workflows across organizational boundaries.
• Experience applying a whole-systems approach (people, process, technology, structure) to analyze issues and design solutions.
• Familiarity with the product development lifecycle, from idea to launch, and improving product performance based on data.
• Ability to build stakeholder trust, help customers explore broader business challenges, and connect program work to business objectives.
• Experience compiling and analyzing data on process changes to demonstrate impact and inform decisions.
• Demonstrated strength in crafting and improving functional materials (policies, procedures, guidelines, presentations) and tailoring narratives for different audiences.
• Habit of actively seeking and incorporating feedback, anticipating concerns, and refining deliverables proactively.

The total cash range for this position in Seattle is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.