Program Manager II, Global Transportation Services, TESS

Amazon; Bellevue (WA); On-site; USD 66,000 - 143,000; Full time

Job summary

An established industry player is seeking a Program Manager II to join their innovative Global Transportation Services team. In this role, you will lead critical scenario analyses to drive network changes, collaborating closely with various teams to enhance analytics capabilities. Your expertise in program management and process improvement will be vital in identifying gaps and implementing effective solutions. This position offers a dynamic environment where your contributions will directly impact the efficiency of transportation and delivery management. If you are passionate about leveraging data to drive improvements and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 3+ years of program/project management experience required.
• Advanced knowledge of Excel and SQL is essential.

Responsibilities

• Define program objectives and drive improvements based on data analysis.
• Collaborate with teams to enhance analytics capabilities and support products.

Skills

Program Management

Process Improvement

Data Analysis

Stakeholder Management

Communication Skills

Education

Bachelor's Degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

At Amazon, we are committed to being the most customer-centric company on earth. The Global Transportation Services team (GTS) at Amazon is comprised of high-powered dynamic teams which are shaping network execution through the development and application of innovative transportation and delivery management concepts.

The Program Manager II role within GTS is looking for a PM to lead what-if scenario analysis for driving network changes. The role will partner with SCOT Fulfillment Optimization function to understand capabilities of simulation platform and be an evangelist for the same within TESS and the larger TESS organization. This position will also partner closely with the BIE leads in TESS and help build an outlook on key deliverables of the analytics organization and roadmap. The PM will partner with the BIE leads and PMs/leads in TESS to drive trade-off discussions and reprioritization of topics making sure that the org is looking at effective prioritization.

Key job responsibilities

1. Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics.
2. Identify the gaps and pain points in the existing tools/solutions/processes and come up with solutions both for short and long term.
3. Write reports/documents that detail the progress to leadership on a frequent basis.
4. Operate autonomously and handle escalations.
5. Collaborate with other Program/Product Managers and Analysts to continuously improve analytics ability to support products/programs run by TESS.
6. Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
7. Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
8. Identify, analyze, and maintain key metrics, with trend and variance analyses to discern root cause of defects.

A day in the life

1. Drive simulations for understanding what-if scenarios with different cost parameters.
2. Follow up with Business Intelligence Engineer leads to understand the roadmap and partner closely with PMs to ensure aligned prioritization.
3. Contribute to key reviews and publish analytics deliverables and roadmap.
4. Partner closely with FO to understand development on simulation systems and provide feedback for capabilities needed.

About the team

Amazon’s Transportation Engineering Systems Team owns the configuration of each setting in Amazon’s resource planning systems. These settings are used to provide the committed delivery date on the website “order in the next 3 hour and get it tomorrow”, and then used to plan and route every order such that we meet the commitment to our customers. Every week 1000s of changes are made as we seek to grow the business and optimize our resources.

Minimum Requirements

1. 3+ years of program or project management experience.
2. 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
3. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
4. Experience using data and metrics to determine and drive improvements.
5. Experience working cross-functionally with tech and non-tech teams.
6. Bachelor's degree.

Additional Requirements

1. 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
2. 3+ years of driving process improvements experience.
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
4. Experience building processes, project management, and schedules.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.

This position will remain posted until filled. Applicants should apply via our internal or external career site.