Program Manager II

L.A. Care; Los Angeles (CA); On-site; USD 89,000 - 142,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Job summary

L.A. Care is seeking a Program Manager II to oversee one or more programs within the Compliance department in Los Angeles.

This role ensures goals are defined with management and stakeholders, and it develops program assessment protocols for effectiveness and quality improvements. You will manage budgets, coordinate with cross-functional teams, use CRM systems for outreach and forecasting, and prepare scopes of work.

Qualifications

• Bachelor's Degree in Related Field required; in lieu of degree considered with equivalent experience.
• Master's Degree in Related Field preferred.
• Minimum 4 years of work experience in problem solving, policy, and/or program implementation.

Responsibilities

• Participates in setting program goals and objectives; ensures resources to meet objectives.
• Develops and monitors budgets; tracks monthly projections and actuals; manages funds.
• Monitors operations for quality, efficiency and effectiveness.
• Uses a CRM or similar system to organize information, forecast and measure performance.
• Develops annual work plans; ensures timely reviews and submissions of deliverables.

Skills

Stakeholder communication

Critical thinking

Program planning

Written communication

Data analysis

Healthcare operations

Education

Bachelor's degree in related field

Master's degree in related field

Tools

CRM software

Job description

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Job Category: Administrative, HR, Business Professionals

Department: Compliance

Location: Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 13369

Salary Range:$88,854.00(Min.) -$115,509.00(Mid.) -$142,166.00(Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Program Manager (PM) II oversees one or more programs ensuring that the department management and key stakeholders define the program goals.

This position is responsible for developing program assessment protocols for effectiveness and quality improvement.

The PM II maintains the program standards of quality and performance.

This position oversees the program budget for maximum utilization of resources.

Duties

Participates and recommends in setting program goals and objectives. Ensure team members have the resources needed to meet their objectives.

Provide recommendations on financial management of assigned programs including developing, tracking, and updating budgets; monitoring monthly projections and actuals; obligated funds notifications; anticipate budget modifications and other financial matters.

Monitors program operations for quality, efficiency and effectiveness.

Utilizes a client relationship management (CRM) or another system to organize information and facilitate outreach communications, perform forecasting, and measure the performance of programs.

Develop and implement annual work plans; ensure timely and high-quality reviews and submissions of deliverables; Prepare scopes of work and monitoring service delivery.

Work with key stakeholders on program implementation and facilitate communications with cross-functional departments on the status of ongoing activities, manage compliance to scope and reporting requirements. Obtain approvals from management.

Support new business/ program development including cost proposals, recruitment, collaborating, research/writing, coordinating activities.

Identify issues or potential risks, consult with the key stakeholders and management, and make informed decisions on how to address issues, communicating when appropriate with senior management.

Review, edit, and contribute to technical deliverables and manage field assignments as required.

May work with vendors, consultants and government agencies that may include vendor management responsibilities.

Perform other duties as assigned.

Education Required

Bachelor's Degree in Related Field

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree in Related Field

Experience

At least 4 years of work experience performing problem solving, policy, and/or program implementation.

Skills

Required:

Ability to work and communicate effectively with internal and external key stakeholders.

Demonstrated critical thinking, problem solving, and program planning and implementation skills.

Demonstrated strong writing and communication skills.

Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.

Knowledge of health care operations or health care systems.

Licenses/Certifications Required

Licenses/Certifications Preferred

Certificate in Program Management

Program Management Professional (PgMP)

Required Training

Physical Requirements

Light

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offersa wide range of benefits including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program