Program Manager II

L.A. Care Health Plan; Los Angeles (CA); On-site; USD 89,000 - 142,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Job summary

L.A. Care Health Plan seeks an experienced Program Manager II to oversee multiple programs, define goals with stakeholders, and ensure quality and budget adherence.

The role focuses on developing assessment protocols, monitoring performance, and coordinating with cross-functional teams to deliver timely deliverables. The position requires strong communication, planning, and analytical skills, with a focus on healthcare operations.

Qualifications

• Ability to work and communicate effectively with internal and external stakeholders.
• Strong writing and communication skills.
• Ability to analyze qualitative and quantitative data.
• Knowledge of health care operations or health care systems.

Responsibilities

• Oversees one or more programs, defining goals with department management and stakeholders.
• Develops program assessment protocols for effectiveness and quality improvement.
• Maintains program standards of quality and performance; manages the program budget.
• Uses CRM or similar systems to organize information, forecast, and measure performance.
• Develops annual work plans, ensures timely reviews and submissions of deliverables.

Skills

Stakeholder management

Budgeting

Program planning

Writing skills

Data analysis

Education

Bachelor's Degree

Master's Degree

Job description

Salary Range: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Program Manager (PM) II oversees one or more programs ensuring that the department management and key stakeholders define the program goals. This position is responsible for developing program assessment protocols for effectiveness and quality improvement. The PM II maintains the program standards of quality and performance. This position oversees the program budget for maximum utilization of resources.

Duties

• Participates and recommends in setting program goals and objectives. Ensure team members have the resources needed to meet their objectives.
• Provide recommendations on financial management of assigned programs including developing, tracking, and updating budgets; monitoring monthly projections and actuals; obligated funds notifications; anticipate budget modifications and other financial matters.
• Monitors program operations for quality, efficiency and effectiveness.
• Utilizes a client relationship management (CRM) or another system to organize information and facilitate outreach communications, perform forecasting, and measure the performance of programs.
• Develop and implement annual work plans; ensure timely and high-quality reviews and submissions of deliverables; Prepare scopes of work and monitoring service delivery.
• Work with key stakeholders on program implementation and facilitate communications with cross-functional departments on the status of ongoing activities, manage compliance to scope and reporting requirements. Obtain approvals from management.
• Support new business/ program development including cost proposals, recruitment, collaborating, research/writing, coordinating activities.
• Identify issues or potential risks, consult with the key stakeholders and management, and make informed decisions on how to address issues, communicating when appropriate with senior management.
• Review, edit, and contribute to technical deliverables and manage field assignments as required.
• May work with vendors, consultants and government agencies that may include vendor management responsibilities.
• Perform other duties as assigned.

Education Required

Bachelor's Degree in Related Field

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree in Related Field

Experience

At least 4 years of work experience performing problem solving, policy, and/or program implementation.

Skills

• Ability to work and communicate effectively with internal and external key stakeholders.
• Demonstrated critical thinking, problem solving, and program planning and implementation skills.
• Demonstrated strong writing and communication skills.
• Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.
• Knowledge of health care operations or health care systems.

Licenses/Certifications Preferred

• Certificate in Program Management
• Program Management Professional (PgMP)

Physical Requirements

Light

Salary Range Disclaimer

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care Offers a Wide Range Of Benefits Including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)