Program Manager II

IRIS Consulting Corporation; Georgia; Híbrido; USD 76.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health

Dental

Vision

Disability (short/long-term)

Group Life pending eligibility

Descripción de la vacante

IRIS Consulting Corporation is seeking a skilled Business Process Analyst to map, document, and optimize processes with a focus on automation and AI-enabled workflows. This role is 4 days in office with 1 day hybrid, standard 9-5 hours.

You will partner with cross-functional teams to identify gaps, design AI-ready processes, and drive improvements that boost efficiency and the experiences of customers and employees.

Formación

• 5+ years in business process analysis or related field.
• Experience with process mapping, workflow analysis, and modeling.
• Ability to identify automation opportunities and design AI-ready processes.
• Strong stakeholder management and communication skills.

Responsabilidades

• Map and document business processes, focusing on automation opportunities and AI enablement.
• Translate insights into structured requirements and inputs for automation.
• Design optimized processes and workflows to boost efficiency and customer/employee experience.
• Collaborate with cross-functional teams to align on process changes.
• Evaluate end-to-end processes to identify gaps and optimization opportunities.
• Support scalable, repeatable processes enabling automation and intelligent workflows.
• Stakeholder alignment and adoption of process improvements through clear communication.
• Monitor solutions and recommend enhancements based on performance.
• Contribute to development and refinement of processes and automation-enabled products.

Conocimientos

Process analysis

Process mapping

Documentation

Automation opportunities

AI-ready design

Analytical thinking

Communication

Requirement translation

Educación

High school diploma or GED

Herramientas

Excel

PowerPoint

Visio

Descripción del empleo

Pay range: $55.48 - 83.27

4 day in office, one day out hybrid role. 9-5 hours

Benefits

• Health
• Dental
• Vision
• Short Term/Long Term Disability
• Group Life pending eligibility

Responsibilities

• Conduct detailed business process mapping and documentation, emphasizing automation opportunities and AI/agent-based enablement.
• Translate business process insights into structured requirements, decision points, and inputs that support automation and AI-driven solutions.
• Design and recommend optimized processes and workflows that improve efficiency, productivity, and customer and employee experiences.
• Partner with cross-functional stakeholders to align on process changes and implement process improvement initiatives.
• Evaluate end-to-end processes to identify gaps, inefficiencies, and opportunities for optimization.
• Support the design of scalable, repeatable business processes that enable automation and intelligent workflow execution.
• Facilitate stakeholder alignment and adoption of process improvements through effective communication and influence.
• Monitor implemented solutions and recommend enhancements based on performance outcomes and business needs.
• Contribute to the development and refinement of processes, systems, and automation-enabled products.

Qualifications

What you need to succeed (minimum qualifications)

• 5+ years of experience in business process analysis, process improvement, or a related field.
• Experience with process mapping, workflow analysis, and process modeling techniques.
• Strong business process analysis and documentation skills.
• Ability to identify automation opportunities and design AI-ready processes.
• Analytical thinking with the ability to evaluate complex workflows, data, and business needs.
• Ability to translate business requirements into structured process designs, decision logic, and implementation recommendations.
• Strong stakeholder management, communication, and influencing skills.
• Experience managing multiple initiatives and priorities simultaneously.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience supporting automation, intelligent workflows, or AI-enabled solutions.
• Knowledge of process improvement methodologies such as Lean or Six Sigma.
• Experience partnering with product, technology, and operations teams to implement process enhancements.

Equal opportunity employer including disability/veterans.