Program Manager, Hybrid Programs

Syracuse University; City of Syracuse (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Syracuse University is seeking a Program Manager, Hybrid Programs within the D'Aniello Institute for Veterans and Military Families (IVMF) to lead planning and delivery of hybrid entrepreneurship programs. You will coordinate cross-functional teams, manage timelines, and ensure high-quality participant experiences across remote and on-campus components.

Responsibilities include end-to-end program execution, stakeholder engagement, and continuous improvement of hybrid models, reporting to the

Qualifications

• Bachelor’s degree required; commensurate professional experience may be considered.
• 3–5 years of progressively responsible experience in program management or related fields.
• Experience coordinating cross-functional teams and external stakeholders.
• Experience with hybrid/online program delivery models preferred.

Responsibilities

• Own end-to-end execution of assigned hybrid and Syracuse-based in-person programs from planning through completion.
• Manage timelines, deliverables, milestones, and day-to-day coordination to ensure on-time delivery and quality.
• Develop program calendars, delivery plans, session schedules, facilitator timelines, and launch/readiness plans.
• Coordinate onboarding, session preparation, materials readiness, and execution plans across the program lifecycle.

Skills

Program management

Cross-functional coordination

Communication

Time management

Data interpretation

Education

Bachelor's degree

Tools

CRM

LMS

Collaboration tools

Job description

Department D'Aniello Institute for Veterans and Military Families (IVMF)

Job Title

Program Manager, Hybrid Programs

Location

Remote

Campus

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $74,800 - $85,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

05

FLSA Status

Exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Full-time

Unionized Position Code

Not Applicable

Job Description

The Program Manager, Hybrid Programs leads the planning, execution, and continuous improvement of assigned entrepreneurship programs within the IVMF Entrepreneurship Hybrid Vertical. Reporting to the Associate Director, Hybrid Programs, the role currently is responsible for delivery of Phase I and II V- WISE , Syracuse EBV hybrid programming, and Syracuse-based Phase II in-person programs, ensuring high-quality execution, strong participant experience, and alignment with program outcomes.

The position also provides leadership for future hybrid vertical programs as they are developed, piloted, and brought into ongoing delivery. The role serves as a key cross-functional coordinator, partnering with Shared Services, MarComms, Data Solutions, IT, Finance, facilitators, and the Future State / Innovation team to support current program delivery and inform the development of future hybrid models. The role requires strong operational judgment, organization, cross-functional communication, and the ability to manage multiple timelines, cohorts, systems, and delivery workstreams while maintaining a high-quality participant experience and mission alignment.

This position may be filled on a fully remote basis if the identified candidate is not currently located in Syracuse, NY (within 50 miles). Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Education and Experience

• Bachelor’s degree required; commensurate professional experience may be considered
• 3-5 years of progressively responsible experience in program management, higher education programming, nonprofit program delivery, or related fields
• Demonstrated experience managing multiple workstreams, cohorts, or multi-format programs
• Experience coordinating cross-functional teams and external stakeholders
• Experience supporting participant-centered programs, training initiatives, or educational delivery models, including entrepreneurship/small business specific support
• Experience with budget tracking, reporting processes, and operational systems preferred
• Experience working with veterans, military spouses, service members, or military-connected communities preferred
• Experience with hybrid, online, and/or in-person program delivery models preferred

Skills and Knowledge

• Strong program and project management capability with excellent organizational follow-through
• Ability to translate strategy and program design into executable plans and coordinated delivery
• Clear written and verbal communication skills across internal and external stakeholders
• Strong judgment and problem-solving ability in fast-moving operational environments
• Ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Attention to detail in program systems, documentation, and participant communication
• Comfort using CRM , LMS , project management, virtual meeting, and collaboration platforms
• Ability to interpret participant feedback, dashboards, and operational data to drive improvement
• Commitment to high-quality participant experience and mission-centered service delivery

Responsibilities

Program Planning, Execution and Delivery

• Own end-to-end execution of assigned hybrid and Syracuse-based in-person programs from planning through completion
• Manage timelines, deliverables, milestones, and day-to-day coordination to ensure on-time delivery, quality control, and alignment with intended learning and engagement outcomes
• Develop program calendars, delivery plans, session schedules, facilitator timelines, application milestones, and launch/readiness plans for assigned programs
• Coordinate onboarding, session preparation, materials readiness, and execution plans across the full program lifecycle

Participant Experience and Engagement

• Oversee participant experience from pre-program communication through completion and post-program transition
• Monitor engagement, attendance, responsiveness, and participant support needs, resolving issues in a timely manner to maintain a high-quality experience
• Monitor program performance indicators, participant feedback, delivery quality, and operational effectiveness; identify risks, gaps, and improvement opportunities; document lessons learned; and recommend process, system, and delivery enhancements

Cross-Functional Coordination, Innovation, and Future Hybrid Development

• Serve as the primary coordination point across the Hybrid Vertical and other internal partners
• Align operational, communication, systems, and reporting activities with program delivery requirements
• Coordinate with the Future State / Innovation team on ideation, pilot design, testing, and feedback loops related to future hybrid program models
• Surface operational insights from live programming to inform iteration, scalability, and continuous refinement of hybrid delivery approaches

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post‑9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

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