Program Manager, HUB Operations

Valeris, Inc.; Morrisville, Jeffersonville (NC, IN); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Job summary

Valeris, Inc. is seeking a Market Access Program Manager to serve as the primary client contact for pharmaceutical programs in our HUB Services group. You will manage day-to-day program operations, supervise staff, and ensure adherence to contract terms while collaborating with internal and external stakeholders.

You will analyze program metrics, prepare client reports, and support strategic planning to optimize access and patient services. Travel as needed.

Qualifications

• Bachelor’s degree in relevant discipline or equivalent work experience.
• 4-6 years in Reimbursement, Pharmaceutical Marketing or Patient Services.
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role.
• Experience reporting on HUB metrics and communicating trends to clients.
• Demonstrated successful leadership experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem-solving skills.
• Strong technical aptitude and experience working in various CRM software platforms.

Responsibilities

• Manage program(s) per scope of work and budget.
• Manage the client relationship and build trust.
• Oversee day-to-day program operations and supervise staff.
• Monitor and report on program metrics and performance.
• Present program data and insights to clients and internal teams.
• Collaborate with Hub Services leadership on initiatives to improve performance.
• Travel to meetings as required.
• Support requirements identification, specs development and UAT as needed.

Skills

Team leadership

Program management

HUB metrics reporting

CRM software

Microsoft Office

Verbal & written communication

Education

Bachelor’s degree or equivalent

Equivalent work experience

Tools

CRM software

Microsoft Office

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.The Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization.Key Responsibilities:Manage program(s) per the scope of work, program and standard operating procedures within the contracted budgetManage the client relationship, gaining trust and building rapportManage day-to-day activity of program operations, including supervision of staffDirectly or through supervisors, drive assigned performance responsibilities of team and team membersMonitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall programEscalate issues that put the program(s) in jeopardy of not delivering to contracted standardsStrong ability to prioritize and manage personal schedule as well as the schedules of othersWork cross-functionally with internal stakeholders for program operational responsibilitiesContribute to the analysis and writing of client reports and other deliverablesPresent program data, information, and insight to internal and external customers on a regular basisParticipate with Hub Services leadership and client team on initiatives to improve process and performanceMobilize internal and external stakeholders with respect to program design, program improvements and/or changesTravel on a limited basis to and attend related meetings/conferences as requiredParticipate in interviewing prospective employees, evaluating current employees, and training employeesProvide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviorsOn time adherence to training deadlines for all corporate policies and procedures governing access to confidential dataEnsure all SOPs are followed with consistencyMay assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as neededUtilize Valeris’ values as the driving force behind the team’s successPerform additional tasks or projects as assignedQualifications:Bachelor’s degree in relevant discipline or equivalent work experience4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient ServicesExperience managing a team of Case Managers, Patient Service Representatives, or similar roleExperience reporting on HUB metrics and communicating trends to clientsDemonstrated successful leadership experienceExcellent PC skills including Microsoft Office and Internet experienceExcellent verbal and written communication and presentation skillsStrong analytical and problem-solving skillsStrong technical aptitude and experience working in various CRM software platformsPhysical Demands & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Why Work for Valeris?We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.