Program Manager, Health Systems

Linus Health Inc.; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Linus Health is a Boston-based digital health company focused on brain health. A Program Manager is needed to drive adoption of our digital cognitive assessment technology within key accounts and ensure successful implementation of services.

You will work with the Customer Success team to optimize workflows, fulfill contracts, and train end-users while maintaining strong client relationships across the US. This role is remote nationwide with EST/CST preference.

Qualifications

• Bachelor's degree in Nursing, Medicine, or related field; advanced degree preferred.
• Extensive clinical experience in a healthcare setting with workflows for physicians, nurses and medical assistants.
• Familiarity with digital cognitive assessments or similar healthcare technologies is a plus.
• Exceptional communication and interpersonal skills.
• Ability to travel up to 50% as needed.

Responsibilities

• Implement and optimize clinical workflows with customers and internal teams.
• Design and deliver change management and training for clinicians and support staff.
• Drive utilization and ensure satisfaction by fulfilling statements of work and contracting agreements.
• Act as a subject matter expert in client discussions, translating clinical needs into solutions.
• Maintain detailed client records and generate progress reports to guide improvements.

Skills

Clinical experience

Communication skills

Workflow understanding

Change management

Education

Bachelor's degree in Nursing, Medicine, or related field

Job description

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting‑edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.

About the role:

We are seeking a highly motivated and results-driven Program Manager to join our dynamic Customer Success team. As the Program Manager, you will play a crucial role in helping drive clinical adoption while implementing our software and services for our cutting‑edge digital cognitive assessment technology. Your primary responsibility will be working with key accounts to fully understand and enhance the use of the Linus platform by driving utilization, managing day to day accounts (as assigned) and ensuring we are driving customer satisfaction by fulfilling our Statement of work and contracting agreements.

Please note that this role is 100% remote within the US, however we have a strong preference for this person to be based in either EST or CST time zones.

What you'll do

• Implementation, Workflow Design and Optimization:
• Collaborate with sales and product teams to understand customer needs and existing clinical workflows.
• Analyze and evaluate current processes to identify opportunities for improvement and efficiency gains.
• Develop customized workflow solutions tailored to specific healthcare environments.
• Implementation of our product and services
• Manage customer satisfaction post sale
• Ensuring contractual obligations are met
• Change Management Impact:
• Provide expert guidance on the adoption of digital cognitive assessments for physicians, nurses, and medical assistants.
• Create and implement change management strategies to facilitate seamless transition to new assessment tools.
• Conduct training sessions and workshops to educate end-users on best practices and ensure successful integration.
• Clinical Expertise:
• Stay updated on the latest advancements in cognitive assessments and their applications in clinical settings.
• Develop a deep understanding of Linus's Clinical Pathways and advocate their use
• Drive workflow changes by demonstrating value to clinical stakeholders
• Serve as a subject matter expert in discussions with clients, offering insights on how our solutions can address their unique clinical needs.
• Collaboration and Communication:
• Effectively communicate complex clinical concepts to non-clinical stakeholders.
• Work closely with cross-functional teams including sales, technology and product development to ensure alignment on customer requirements and product capabilities.
• Client Engagement:
• Engage with customers during implementation and post account mgmt. to drive utilization and adjust workflow as needed
• Act as a trusted advisor, providing expert guidance on how our solutions can address their specific clinical needs.
• Documentation and Reporting:
• Maintain detailed records of client interactions, including needs assessments, proposed solutions, and implementation plans.
• Generate reports to track progress, identify trends, and make recommendations for process enhancements.

About You:

• Bachelor's degree in Nursing, Medicine, or a related field; advanced degree (e.g., MSN, MD) preferred.
• Extensive clinical experience in a healthcare setting, with a strong understanding of physician, nurse, and medical assistant workflows.
• Familiarity with digital cognitive assessments or similar healthcare technologies is a plus.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Ability to travel as needed to client sites (estimated up to 50% travel).
• Possible travel to customer locations

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us