Program Manager - Health Portfolio

GAP Solutions, Inc.; Herndon (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

GAP Solutions, Inc. seeks a Program Manager to join a management team and oversee contract performance, service delivery, and quality management across a portfolio of projects.

The role includes leadership of Project Managers, staff development, and ensuring adherence to contract requirements and internal policies. The successful candidate will drive program growth, collaborate with Portfolio Managers, and provide guidance on proposals and client relationships to ensure successful outcomes for

Responsibilities

• Supervises onsite Managers, Leads and/or other onsite staff, and Project Managers within a portfolio structure.
• Oversees contract and financial performance, service delivery, quality management, employee management, and related proposal development activities.
• Provides leadership to ensure engagements are successful and may blend program management with client delivery responsibilities.
• Directs and mentors Project Managers and junior staff; ensures adherence to customer contracts and organizational policies.
• Coordinates with functional departments to execute contract delivery, mitigate issues, and improve internal processes.
• Manages ISO 9001:2015 quality management system requirements and portfolio quality activities.
• Acts as primary client interface and reports to senior portfolio staff; attends client meetings for contract compliance and satisfaction.
• Supports business development and proposal activities; identifies growth opportunities within the portfolio.

Job description

Supervisory Responsibilities:

May be responsible for supervision of onsite Managers, Leads and/or other onsite staff, as well as Project Managers within a portfolio structure.

Position Objective:

The Program Manager will work within a management team, and with Portfolio Managers and/or Senior Program Managers. Program Manager is responsible for oversight of contract and financial performance, service delivery, quality management, employee management, organic program business growth, and related proposal development activities. The ideal candidate will identify new relationships and deliver experience to current engagements, providing leadership to ensure that every engagement is successful. The position may be a blend of program management and client delivery responsibilities.

Duties And Responsibilities

General duties:

• Is responsible for a well-defined program or multiple projects within a portfolio structure.
• Directs and oversees performance of Project Managers within a portfolio, and may also direct onsite Managers, Leads., first line project supervisors, and other staff in support of customer requirements.
• Provides direction and mentorship to Project Managers and other junior staff within a portfolio.
• Ensures administrative, procedural and operational guidelines set forth by customer contracts, contract vehicles, task orders, and organizational policies and procedures are followed.
• Oversees project performance against requirements and metrics and production of deliverables.
• Responsible for overall project performance and management of and issues that may arise and applies hands‑on support to troubleshoot and resolve issues.
• Works with company functional Departments to execute various contract delivery requirements, proactively identify and mitigate potential issues, and collaborate on internal processes and procedures.
• Coordinates and executes organizational and portfolio quality management activities in accordance with requirements of ISO 9001: 2015 registered Quality Management System.
• Develops improvement initiatives and manages scope, strategy, project plans, resource allocations and budget for each engagement
• Serves as primary interface and point-of-contact to clients; provides next-level coverage for customer interfaces of subordinate Project Managers within the portfolio.
• Reports activities and those of subordinate Project Managers/Leads to senior staff members within the portfolio structure.
• Attends meetings with Client personnel including, Contracting Officer, COR/COTR, Technical Monitors, or others to ensure contract compliance and customer satisfaction. Contribute and make recommendations to client requirements as needed.
• Responsible for quarterly client project meetings, in-process reviews (IPRs), and sales objective reviews (SORs).
• Identifies, develops and manages the client and employee relationship.
• Develops process improvements for work delivery and contract services.
• Provides leadership to cross functional teams in multiple offices.

Personnel-related Duties

• May manage 100+ employees depending on programs and contracts.
• Synthesize data acquired from client and employee to prepare/conduct annual/interim performance reviews for employees in the field, and Project Managers within the portfolio.
• Handles personnel actions including HR compliance issues, submits personnel action change forms, makes hire recommendations, and implements disciplinary actions.
• Reviews and approves employee timesheets and manages time and attendance.
• Respond to employee inquires and needs by answering moderate and complex questions and concerns and directing them to the appropriate department (HR, Payroll) as needed.
• Responsible for collaborating with the customer, Project Managers, internal recruiting department, and human resources to staff vacancies.
• Schedule, coordinate and attend employee events to include employee recognition events, luncheons, and happy hours.
• Prepare summaries for employee awards, contract past performance write ups, internal reports and newsletter content.

Reporting Duties

• Effectively manages requirements and reports data for projects and programs valued at $5M or more.
• Monitor contract/project activities to ensure scope of work, project management plans, reporting deliverables, training, and delivery schedule are well-defined and maintained.
• Analyzes performance and briefs portfolio team and others on project delivery, cost, profit and loss (P&L), to include assigned projects and those of subordinate Project Managers.
• Prepare client reports and deliverables using MS Office tools as needed for analysis of hours worked, burn rates, workload statistics, etc. to ensure successful financial and program management of contracts.
• Proactively develop and send written communications, status reports, and updates to customers and organizational stakeholders

Business Development Duties

• Works under the guidance of a Portfolio Manager and Sr. Program Manager to support business development and proposal response activities as needed
• Understand client’s business processes and strategic priorities
• Develop working knowledge of the client’s organization and mission
• Work closely with clients and in-house experts to implement solutions that help customers achieve business goals
• Identifies organic business development opportunities related to growth of business in support of a particular customer or segment.
• Works within a portfolio team to identify targets to deliver additional services to new and existing clients.
• Proactively executes business development tasks and actions based on needs within the portfolio.
• Serves as contributor for proposal development and capture activities for contract and task order re-competes, new projects, and assigned projects within the portfolio as directed.
• May perform other duties as assigned.