Product Operation Manager, Experience ops, Strategy & Workflow

TikTok; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Job summary

TikTok Core Product team is seeking a UX-focused role to own user experience identification, analysis, and optimization using data analysis and AI tools. You will work across product, R&D, and algorithms to identify issues and drive improvements while aligning with business strategy and user needs.

The role emphasizes collaboration with cross-functional teams, proactive issue resolution, and continuous monitoring of experience metrics to ensure product stability and growth across regions.

Qualifications

• Bachelor's degree or above with more than three years of work experience, in-depth understanding of industry development, UX, and competitor dynamics.
• Empathy for user feedback and pain points with good logical thinking and decomposition skills.
• Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution.

Responsibilities

• Own the user experience identification, analysis and optimization based on data analysis and AI tools in collaboration with core teams (product, R&D, algorithms).
• Identify and address potential experience issues based on product strategy iterations and rule updates across business segments.
• Establish collaboration mechanisms with internal teams and external partners to promptly resolve user requests related to product features.
• Analyze user signals to deep dive genuine user needs and propose optimization plans.
• Collaborate with PM and leverage AI tools to monitor experience metrics and identify latent issues in a timely manner.
• Regularly review rules, products and strategies related to user experience and monitor experience data.

Skills

Empathy for user feedback

Analytical skills

Cross-functional coordination

Education

Bachelor's degree or above

Job description

Responsibilities

About the team
TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, this team is focused on maintaining product stability and safety, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services.

About the Role

Take ownership of TikTok’s user experience identification, analysis and optimization based on data analysis, AI tool construction and cross-team collaboration.

Responsibilities

• Responsible for the user experience of TikTok product, collaborating with the team to identify experience issues, develop optimization plans and strategies, and drive implementation in collaboration with core teams such as product, R&D, and algorithms.
• Based on upstream product strategy iterations, product feature updates, and related rule updates within the business segment, proactively identify and address potential experience issues.
• Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user requests related to product features.
• Combine business needs with user feedback signals analysis to deep dive genuine user needs.
• Collaborate with PM and leverage AI tools and intelligent solutions to monitor overall experience metrics, assess experience health levels, and identify latent experience issues in a timely manner.
• Regularly review rules/products/strategies related to user experience, monitor overall experience data, assess experience levels, and promptly identify existing experience issues.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
• Empathy for user feedback and pain points, with good logical thinking and decomposition skills
• Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution and improvement.

Preferred Qualifications:

• Experience working across multiple locations and timezones within global organizations.
• Project management (PMO) experience preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.