Program Manager - Freelance

VML South Africa; Los Angeles (CA); Hybrid; USD 90,000 - 117,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

VML is seeking a Freelance Program Manager to oversee end-to-end program delivery for a large Healthcare client in a client-facing role in California. You will manage omni-channel content and marketing programs, scale delivery with multiple teams, and drive continuous improvement across workstreams.

The role requires 5-7+ years in a large Ad agency with healthcare/pharma/insurance experience, plus strong PM operations and a passion for AI-enabled delivery.

Qualifications

• 5-7+ years of experience in a large Ad agency with experience with Healthcaere, Pharma and/or Insurance clients while helping to lead delivery management.
• Omnichannel program and production delivery experience required.
• Experience working with integrated agency teams and external partner agencies.
• Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira. Experience with Workfront or Proof HQ is a plus.
• Interest in AI and how to leverage it as a delivery tool.
• Strong project management operations skillset, including effective meeting management and capturing actionable next steps.
• Ability to prioritize tasks, navigate challenges, and build operational rigor.

Responsibilities

• Partner with Account leads to provide ongoing client satisfaction. You’ll oversee the development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for a major Healthcare client in California.
• Establish and maintain project communications. Oversee project estimations and execute established SOW, while implementing new processes across large workstreams. Ensure calendars and deployment schedules are maintained for multiple operating units globally.
• Responsible for project profitability. Plan, track, and approve project expenses, billing and invoices. Partner with the finance team to develop a consistent profitability and utilization view across all workstreams.
• Drive projects forward from point A to point B, ensuring excellent and timely delivery. Build timelines and plans, create slides and compelling stories, and manage comprehensive documentation.

Skills

Omnichannel program management

Delivery management

Client-facing delivery

Project prioritization

Cross-functional collaboration

Tools

Smartsheet

Excel

Monday.com

Workday

Jira

Workfront

ProofHQ

Job description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who We Are Looking For:

VML is hiring a Freelance Program Manager to oversee end to end program delivery for a large Healthcare client company in a client-facing capacity. You have a proven track record of managing delivery of omni channel channel content as well as marketing programs across various Healthcare, Pharma or Insurance clients with the ability to scale as needed.

Requirements, must have:

• Living in the State of California - Able to travel to office for occasional client meetings.

Experience:

• Production: managing, concepting and executing production timelines and communications
• Workstreams: managing omnichannel production timelines and communications
• Agile Ways of Working + PI Planning: we work in partnership with the client in sprints

What You’ll Do:

• People | Partner with Account leads to provide ongoing client satisfaction. You’ll oversee the development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for a major Healthcare client in California.
• Process | Establish and maintain project and program communications. Oversee project estimations and execute established SOW, while implementing new processes across large workstreams. Ensure calendars and deployment schedules are maintained for multiple operating units globally. Leverage AI where possible to optimize delivery and efficiency.
• Financials | Responsible for project profitability. Plan, track, and approve project expenses, billing and invoices. Partner with the finance team to develop a consistent profitability and utilization view across all workstreams. Manage resource allocation on an ongoing, weekly basis, and monitor project burn rates, budgets, and reconciliations.
• Work | Drive projects forward from point A to point B, ensuring excellent and timely delivery. Provide purpose, direction, and motivation to the team. You’ll be a champion for the work and internal project team by taking notes, following up, building timelines and plans, etc. You'll also build slides, create compelling stories, and manage comprehensive documentation.

Who You Are:

• A builder | Process-oriented and an innovator with a strong point of view and distinct voice. You have experience standing up new commerce clients and establishing streamlined operations.
• Open and collaborative | Comfortable with ambiguity and a champion of team environments that encourage collaboration. You thrive in client-facing roles, with an innate ability to understand client problems and provide tailored solutions.
• Optimistic and resilient | You dig in and work around challenges, providing the balance and stamina needed to keep the team motivated and positive.
• Ego-less | Willing to wear multiple hats to contribute to the team's success, regardless of the task.

What You’ll Need:

• 5-7+ years of experience in a large Ad agency with experience with Healthcaere, Pharma and/or Insurance clients while helping to lead delivery management.
• Omnichannel program and production delivery experience required.
• Experience working with integrated agency teams and external partner agencies.
• Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira. Experience with Workfront or Proof HQ is a plus.
• Interest in AI and how to leverage it as a delivery tool.
• Strong project management operations skillset, including effective meeting management and capturing actionable next steps.
• Ability to prioritize tasks, navigate challenges, and build operational rigor.

This is an hourly freelance role with an ideal hourly target rate of between $65 - $85 per hour.

No Third party Agency candidates will be considered for this immediate Freelance need.

The compensation for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package. $65—$85 USD

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.