Program Manager for Peer, Housing and Outreach Services

BestCare Treatment Services; Bend (OR); On-site; USD 85,000 - 110,000; Full time

Job summary

BestCare Treatment Services seeks a Program Manager to lead and oversee hospital outreach, peer-delivered recovery services, and housing programs in Crook, Deschutes, and Jefferson counties.

You will guide clinical and peer operations, ensure regulatory compliance, and drive growth with a focus on trauma-informed, harm-reduction principles.

Qualifications

• Bachelor degree preferred plus three years of paid SUD experience, or high school diploma with five years SUD experience including supervisory role.
• Applicants in recovery must have two consecutive years of recovery at hire.

Responsibilities

• Provides leadership and accountability for program operations, service quality, peer programs and staff performance in Crook, Deschutes and Jefferson counties.
• Hires, trains, supervises, evaluates, and manages staff per BestCare policies and employment law.
• Fosters a recovery-oriented culture and supports ethical practice and collaboration across the company.
• Leads development and expansion of peer delivered services across SUD programs to improve engagement and continuity of care.

Skills

Strategic leadership

Regulatory compliance

Program development

Staff supervision

Education

Bachelor's degree in Behavioral Health

CADC-II certification

High School Diploma with SUD experience

Job description

Description

The Program Manager is a leadership position responsible for the overall quality, compliance, growth, and sustainability of assigned substance use disorder programs, with a specific emphasis on the development, integration, and expansion of hospital outreach and peer-delivered services. This role provides strategic oversight of hospital outreach services, peer-delivered recovery support services, and all SUD housing programs located within Crook, Deschutes, and Jefferson Counties.

The Program Manager provides program-wide leadership, including clinical oversight, personnel management, peer workforce development, regulatory compliance, fiscal stewardship, and community partnership building. A central focus of this role is to build, train, support, and expand a robust outpatient peer workforce that complements clinical services, enhances engagement, and improves outcomes for individuals seeking recovery services. The Program Manager ensures peer services are delivered in alignment with trauma-informed, harm-reduction, and recovery-based principles while meeting all applicable Oregon Administrative Rules and organizational standards.

Required Education and Experience

• Bachelor degree behavioral health field preferred plus three (3) years of paid, full-time SUD experience, including at least one (1) year in an administrative or supervisory role; or field plus four (4) years of paid, full-time SUD experience, including at least one (1) year in an administrative or supervisory role; or High School Diploma (or equivalent) plus 5 ears of paid, full-time SUD and withdrawal management experience, including at least one (1) year in a supervisory role.
• Applicants who are in recovery from a substance use disorder must have maintained a minimum of two consecutive years of recovery at the time of hire.

Required Licenses and Certifications

• Current CADC-II required
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

Preferred Experience

• Bilingual in English/Spanish is preferred.
• Bachelor’s or Master’s degree in Behavioral Health.

Experience supervising or developing peer support programs

Primary Job Duties

PROGRAM LEADERSHIP AND PEER SERVICES DEVELOPMENT

• Provides overall leadership and accountability for program operations, service quality, peer program and staff performance, client outcomes, and regulatory compliance in Crook, Deschutes and Jefferson counties.
• Hires, trains, supervises, evaluates, and manages the performance of assigned staff in accordance with BestCare policies and applicable employment law.
• Fosters a recovery-oriented culture that values lived experience, promotes ethical practice, and supports effective collaboration across the company.
• Leads the development and expansion of peer delivered services across SUD programs to provide accessibility, engagement and continuity of care.

HOUSING PROGRAM LEADERSHIP

• Establish and implement housing program policies and procedures ensuring consistency across programs.
• Provides direct supervision and support to housing program staff across Crook, Deschutes, and Jefferson Counties.
• Maintains and coordinates an afterhours on call schedule to support housing residents and programs.

QUALITY MANAGEMENT, COMPLIANCE AND BEST PRACTICES

• Ensures peer and clinical services meet evidence-based, recovery-oriented, and harm-reduction standards.
• Oversees documentation practices to ensure peer notes and clinical records are timely, accurate, and compliant with Best Care and State requirements.
• Leads and participates in Quality Management activities, including audits, corrective action planning, and outcome monitoring related to peer and clinical services.
• Ensures compliance with HIPAA, 42 CFR, Oregon Statutes, and ethical guidelines specific to peer-delivered services.

CLINICAL OVERSIGHT AND INTEGRATED CARE

• Ensures that peer services are fully integrated with clinical treatment teams and support coordinated, person-centered care.
• Ensures clinical supervision meets or exceeds Oregon Administrative Rule requirements and that peer supervision is delivered in a manner that supports ethical practice and recovery principles.
• Maintains working knowledge of clinical practices, documentation standards, crisis response, and integrated care models to effectively oversee peer and clinical service delivery.
• Monitors documentation quality and service delivery standards.
• Provides direct clinical services on a limited, as-needed basis to support program operations and continuity of care.

FISCAL OVERSIGHT AND PROGRAM SUSTAINABILITY

• Serves as the primary fiscal steward for assigned programs, including peer service components.
• Monitors budgets, revenues, and expenses, ensuring efficient use of resources and sustainability of peer services.
• Oversees productivity and utilization of peer staff and clinical staff, using data to inform staffing models and program expansion.
• Identifies funding opportunities, grants, and partnerships that support the growth and sustainability of peer services.

COMMUNITY PARTNERSHIP AND ADVOCACY

• Develops and maintains strong partnerships with community organizations, healthcare providers, and recovery networks to expand access to peer services across Crook, Deschutes and Jefferson counties.
• Represents BestCare in community forums, coalitions, and planning efforts related to peer services and recovery-oriented systems of care.
• Promotes awareness and acceptance of peer-delivered services within the community and among partner organizations.

ADMINISTRATIVE AND OPERATIONAL RESPONSIBILITIES

• Collaborates with administrative and front office staff to support efficient and compliant operations.
• Participates in leadership on-call rotation and remains accessible for consultation and decision-making support.
• Performs other related duties as assigned by the Regional Program Director.