Program Manager, Family Services & Impact

Greater Philadelphia Urban Affairs; Philadelphia (Philadelphia County); On-site; USD 56,000 - 60,000; Full time

Job summary

Philadelphia Family Voices is seeking a Program Manager to lead and coordinate PFV programs, ensuring delivery of contracted outcomes, quality standards, and staff supervision. The role translates proposals and directives into effective operations, with emphasis on data quality, reporting, and family voice.

The position requires strong leadership, cross-team collaboration, and the ability to manage multiple programs while maintaining confidentiality and program integrity in Philadelphia and

Qualifications

• Five (5) years of progressively responsible experience operating and managing human services, behavioral health, autism, family peer support, nonprofit, or related programs, including staff supervision.
• Completion of Family Peer Support training within sixty (60) days of hire, Family Peer Support Supervisor training within three (3) months, and required Autism/ASD Navigator training within three (3) months, unless previously completed.
• Philadelphia residency preferred.

Responsibilities

• Provide weekly strengths-based supervision, coaching, and mentoring to direct reports and hold Supervisors accountable for consistent staff supervision, documentation, performance, attendance, communication, productivity, service quality, staff development, and adherence to PFV requirements.
• Oversee program partnerships and collaborations; maintain positive stakeholder, community, system, and funder relationships; ensure PFV commitments are fulfilled; and address barriers affecting successful collaboration.
• Monitor program and staff performance, proactively identify operational barriers, staffing concerns, performance issues, service gaps, and risks, implement appropriate corrective strategies.

Skills

Leadership

Supervision

Communication

Data management

Education

Bachelor’s degree in related field

Master’s degree preferred

Tools

EHR/Program databases

Job description

Philadelphia Family Voices is seeking a Program Manager to lead and coordinate PFV programs, ensuring delivery of contracted outcomes, quality standards, and staff supervision. The role translates proposals and directives into effective operations, with emphasis on data quality, reporting, and family voice.

The position requires strong leadership, cross-team collaboration, and the ability to manage multiple programs while maintaining confidentiality and program integrity in Philadelphia and