Program Manager - Environmental National Accounts

Covanta; New Jersey; Remote; USD 90,000 - 110,000; Full time

Job summary

A sustainable waste solutions provider is seeking a Program Manager in New Jersey to support the Environmental National Accounts team. The role includes managing customer service, internal processes, and reporting functions. Candidates should have at least 3 years of experience, a bachelor's degree, and proficiency in Salesforce. Offering a salary range of $90,000-$110,000, this position allows for remote work from New Jersey.

Qualifications

• 3+ years of experience in customer service, account management, or program coordination.
• Strong organizational skills with attention to detail.
• Ability to travel up to 25%.

Responsibilities

• Act as liaison for National Broker accounts ensuring timely service.
• Manage the transactional aspects of the business.
• Generate dashboards and reports for service levels and volumes.

Skills

Customer service

Salesforce proficiency

Data reporting

Excellent communication

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

About the role

The Program Manager will play a critical role in supporting the Environmental National Accounts team, managing both the day-to-day transactional needs of our national broker portfolio and the internal processes required to enable growth. This role emphasizes customer service, systems management, and cross-functional collaboration, while also contributing to reporting, analytics, and sales execution. By ensuring waste profiles, approvals, and account activity flow seamlessly, the Program Manager enables senior team members to focus on strategic growth while safeguarding customer satisfaction and operational efficiency.

The pay range for this job location is: $90,000- $110,000

Work Location: Work From home NJ

Responsibilities

Customer Service & Account Support

• Act as a primary liaison for National Broker accounts, ensuring timely, high-quality service and responsiveness.
• Manage the transactional aspects of the business - profiles, approvals, scheduling coordination - to maintain strong customer relationships.
• Support pricing and proposal workflows, ensuring accuracy and alignment with internal stakeholders.
• Participate in customer calls, QBRs, and meetings to provide account-level updates and ensure issues are addressed.

Systems & Process Management

• Maintain accurate Salesforce records and dashboards for visibility into account activity and performance.
• Track approvals and profiling status across accounts; partner with technical and compliance teams to expedite timelines.
• Develop and maintain trackers and SOPs that improve internal workflows and customer service efficiency.
• Support contract renewals, extensions, and price adjustments in collaboration with Sales and Finance.

Analytics & Reporting

• Generate internal dashboards and customer-facing reports (monthly, quarterly, annual) on service levels, volumes, and spend.
• Monitor KPIs including account activity, retention risks, and expansion opportunities; escalate insights to leadership.
• Assist in developing business reviews and presentations for executive stakeholders and key customers.

Cross-Functional Collaboration

• Partner with regional operations, compliance, and commercial teams to resolve customer issues and execute programs.
• Coordinate with Finance, Legal, and Supply Chain as needed to support contract execution and customer onboarding.
• Facilitate communication across internal stakeholders to ensure seamless account delivery.

Qualifications

• Bachelor's degree strongly preferred, or equivalent relevant experience.
• 3+ years of customer service, account management, or program coordination experience, ideally in environmental services, logistics, or B2B.
• Proficiency in Salesforce (or other CRM platforms), Microsoft Excel, and PowerPoint; experience with data reporting tools a plus.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with the ability to build trust across a range of stakeholders.
• Analytical mindset with comfort in pulling, interpreting, and presenting data.
• Ability to travel up to 25%.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the 'Contact Us' button. Under Inquires, select 'Careers' in the Interest field, fill out all required fields including your message. In the message section, please note this is a 'Job Application Accommodation Request'.

Attention Staffing Agencies & Search Firms

Reworld may sometimes collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria will be deemed invalid and ineligible for any fees.