Program Manager-Enterprise Systems IDeliver

KLA; Milpitas (CA); Sur place; USD 112 000 - 164 000; Plein temps

Résumé du poste

KLA Milpitas is seeking an experienced Program Manager to advance IDeliver capabilities. You will own cross-functional initiatives, drive governance, and improve operational efficiency across global teams.

You will lead enterprise Spec Management, coordinate with Product Marketing, Engineering, Service IT, and PLC stakeholders, and develop dashboards to monitor performance and adoption. This role emphasizes strategic thinking and stakeholder alignment.

Qualifications

• Minimum of 7 years of relevant experience leading cross-functional programs and customer-facing operational programs.
• Experience working with product marketing, applications, service, engineering, field, or customer programs in semiconductors.
• Strong understanding of customer specification management and product lifecycle governance.
• Experience driving enterprise-wide deployment, training, change management and adoption.
• Ability to lead executive-level communication, risk management, and cross-division alignment.

Responsabilités

• Manage day-to-day operational health of IDeliver platform and associated business processes.
• Drive user adoption across divisions and global regions.
• Monitor operational KPIs, process health, and corporate adoption.
• Partner with IT to prioritize enhancements and support roadmap planning.
• Develop standard operating procedures, governance and operational documentation.
• Support training, communications and rollout activities for new capabilities.
• Lead operational execution of the enterprise Spec Management program.
• Coordinate cross-functional reviews between field organizations, Division PMMs, Service, Engineering, and PLC stakeholders.
• Drive request quality, governance and timely decision making.
• Facilitate customer communication workflows from request through closure.
• Monitor request cycle times, bottlenecks and adoption metrics.
• Coordinate multiple initiatives across Engineering, Service, Marketing, Operations and IT.
• Facilitate recurring stakeholder meetings and executive updates.
• Track project milestones, risks, issues and dependencies.
• Develop executive dashboards and program metrics.
• Identify opportunities to simplify processes and improve customer experience.
• Analyze operational data to identify trends and improvement opportunities.
• Recommend workflow automation and AI-enabled capabilities.
• Support enterprise governance for customer operational processes.
• Drive standardization across business units while balancing division needs.

Connaissances

Program management

Cross-functional leadership

Stakeholder management

Communication

Analytical mindset

Multi-workstream management

Customer focus

Enterprise systems experience

Process design & adoption

Formation

Bachelor's degree

Master's degree

Outils

KLA tools

Description du poste

What You’ll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

This role will drive adoption, governance, and continuous improvement of IDeliver capabilities, including Spec Management, customer workflows, process standardization, reporting, and operational readiness. The successful candidate will partner with Product Marketing, Engineering, Service IT, Regional operations, and Customer Program teams to streamline customer engagement processes while improving operational efficiency and enterprise visibility. This is a highly cross-functional role enquiring strong program management, operational thinking, stakeholder management, and continuous improvement skills.

Responsibilities:

Enterprise IDeliver Operations:

• Manage day-to-day operational health of IDeliver platform and associated business processes
• Drive user adoption across divisions and global regions
• Monitor operational KPIs, process health, and corporate adoption
• Partner with IT to prioritize enhancements and support future roadmap planning
• Develop standard operating procedures, governance and operational documentation
• Support training, communications, and rollout activities for new capabilities

Spec Management Operations:

• Lead operational execution of the enterprise Spec Management program
• Coordinate cross-functional reviews between field organizations, Division PMMs, Service, Engineering, and PLC stakeholders
• Drive request quality, governance, and timely decision making
• Facilitate customer communication workflows from request through closure
• Monitor request cycle times, bottlenecks, and adoption metrics while identifying continuous improvement opportunities

Cross-functional Program Management:

• Coordinate multiple initiatives simultaneously across Engineering, Service, Marketing, Operations and IT
• Facilitate recurring stakeholder meetings and executive updates
• Track project milestones, risks, issues, and dependencies
• Develop executive dashboards and program metrics
• Identify opportunities to simplify processes and improve customer experience

Roadmap Driver:

• Analyze operational data to identify trends and improvement opportunities
• Recommend workflow automation and AI-enabled capabilities
• Support enterprise governance for customer operational processes
• Drive standardization across business units while balancing division specific needs

Skills

• Strong program management and cross-functional leadership skills.
• Ability to drive alignment across divisions, regions, and senior stakeholders.
• Strong communication skills with ability to simplify complex process and governance topics.
• Analytical mindset with experience using metrics to drive accountability and improvement.
• Ability to manage multiple workstreams, priorities, risks, and stakeholders.
• Strong customer-focus and ability to connect field needs with division and PLC decision-making.
• Experience with enterprise systems, business process design, and adoption management.
• Strong organizational skills with ability to manage multiple priorities

Preferred Qualifications:

• Minimum of 7 years of relevant experience leading cross-functional programs, business process initiatives, or customer-facing operational programs.
• Experience working with product marketing, applications, service, engineering, field, or customer programs in the semiconductor industry.
• Strong understanding of customer specification management, product lifecycle governance, or customer processes.
• Experience driving enterprise-wide deployment, team member training, change management, and adoption.
• Demonstrated ability to lead executive-level communication, program risks, roadmap planning, and cross-division alignment.
• Familiarity with KLA tools, customer workflows, PLC processes, or related enterprise platforms preferred.

Minimum Qualifications

• 5 years of related experience with a Bachelors degree; or 3 years experience with a Master’s degree; or equivalent experience

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $111,900.00 - $164,100.00 AnnuallyPrimary Location: USA-CA-Milpitas-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.