Program Manager - Employee Benefits

Alliant; Seattle (WA); On-site; USD 90,000 - 150,000; Full time

Job summary

Alliant Insurance Services, Inc. seeks an experienced professional to manage general agency operations, including system development, vendor management, and new agency sales and service.

The role supports group sales and drives compliant contracts and client service improvements. The ideal candidate will have a Bachelor's degree, 6+ years of related experience, and a valid insurance license, with strong leadership, communication and analytical skills to guide staff and interface with brokers and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six (6) or more years related work experience.
• Must continue to meet Continuing Education requirements for license renewal.
• Valid Insurance License.

Responsibilities

• Responsible for medical and ancillary program implementations for new and existing clients.
• Develops marketing programs and materials, and campaign strategies.
• Coordinates TPA / vendor management projects, including conducting scheduled vendor evaluations.
• Coordinates product development initiatives.
• Works on system development initiatives with service teams, IT and Accounting departments.
• Creates and manages new product / new client implementation process, procedures and guidelines.
• Writes new contracts and reviews existing contracts for compliance and accuracy.
• Defines and monitors customer service delivery and client-touch matrixes.
• Represents the company at trade association meetings to promote services.
• Resolves agency complaints regarding sales and service.
• Analyzes sales activity or trends.
• Assigns work to staff members.
• Plans and directs staff training and development.
• Conducts sales presentations.
• Uses product knowledge to assist brokers and agents with sales work.

Skills

Leadership

Communication

Time management

Analytical skills

Planning and prioritization

Independent work

Interfacing with clients and execs

Teamwork

Microsoft Office Suite

Education

Bachelor's degree

Six years related experience

Valid Insurance License

Tools

CRM systems

Job description

Posted Tuesday, June 23, 2026 at 8:00 AM

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com.

Responsible for general agency management in association with group sales. Projects include system development, vendor management, and administering all new agency sales and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for medical and ancillary program implementations for new and existing clients.
• Develops marketing programs and materials, and campaign strategies.
• Coordinates TPA / vendor management projects, including conducting scheduled vendor evaluations.
• Coordinates product development initiatives.
• Works on system development initiatives with service teams, IT and Accounting departments.
• Creates and manages new product / new client implementation process, procedures and guidelines.
• Writes new contracts and reviews existing contracts for compliance and accuracy.
• Defines and monitors customer service delivery and client-touch matrixes.
• Represents the company at trade association meetings to promote services.
• Resolves agency complaints regarding sales and service.
• Analyzes sales activity or trends.
• Assigns work to staff members.
• Plans and directs staff training and development.
• Conducts sales presentations.
• Uses product knowledge to assist brokers and agents with sales work.
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).
• Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
• Performs other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Bachelor's Degree equivalent combination of education and experience
• Six (6) or more years related work experience
• Must continue to meet Continuing Education requirements for license renewal
• Valid Insurance License

SKILLS

• Excellent verbal and written communication skills
• Excellent leadership, problem solving and time management skills
• Advanced analytic skills
• Advanced planning, organization and prioritization skills
• Ability and motivation to work independently
• Ability to interface effectively with internal and external clients and executives
• Ability to work within a team and to foster teamwork
• Proficient in Microsoft Office Suite

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits