Program Manager, Emergency Shelter

Agnello & Rogers; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Agnello & Rogers is seeking a Program Manager for the Rogers Park Emergency Shelter. The role involves overseeing shelter operations, ensuring compliance with funding requirements, and managing a team. Candidates should have experience in human services and strong leadership skills. This position offers an opportunity to make a significant impact on individuals experiencing homelessness in Chicago.

Qualifications

• 3-5 years of experience in a human services or behavioral field.
• 3+ years in a supervisory role.
• Experience in directing housing programs for the homeless population.

Responsibilities

• Oversee emergency shelter operations and staff management.
• Ensure compliance with funding requirements and program performance metrics.
• Prepare necessary reports for program progress and activities.

Skills

Leadership

Communication

Organizational Skills

Education

Master's or Bachelor's degree in human services/behavior related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Reader

Job description

Organizational Background:

North Side Housing and Supportive Services (NSHSS)has been serving men and women experiencing homelessness since 1983. North Side Housing and Supportive Services is one of Chicago's leading housing nonprofits. Recognizing the complexities of homelessness, we expanded services and programs, evolving the shelter into the comprehensive human services agency that we are today.

Position Overview:

The Program Manager of the Rogers Park Emergency Shelter is responsible for the overall achievement and outcomes for the emergency shelter, which include providing essential services to clients residing at the shelter. The Program Manager analyzes program performance, ensures the shelter operates efficiently and effectively, provides oversight and management of the shelter facilities and provides proactive management of all shelter staff.

Essential Functions

• Coordinates North Side Housing and Supportive Services (NSHSS) emergency shelter program funded by the Department of Family and Support Services.
• Active participation in program compliance which includes funder program review process and audits, and the provision of statistical and narrative reports of program progress and activities as required by funders and internal management systems.
• Responsible for monthly/quarterly/yearly statistical reporting process.
• Ensures facility meets health and safety guidelines and city code requirements.
• Evaluates program performance and implements necessary corrective action and confirms attainment of state program goals and outcomes.
• Prepares and provides all necessary reports and tracking tools.
• Responsible for the implementation of new projects are assigned.
• Program Management Function
• Works closely with the Chicago Department of Family and Support Services (DFSS) representatives and other city officials and departments.
• Coordinates with Salvation Army for shelter referrals in accordance with DFSS guidelines program eligibility criteria.
• Oversees programming, including services design and outcome development, measurement, and reporting for program.
• Maintain high standards of physical safety in the shelter unit as evidenced by daily and monthly shift reports, including incident reports and monitor compliance with all safety regulations.
• Implement all guidelines for infection prevention, maintenance, and control.
• Ensure all work shifts are staffed and supervised appropriately.
• Monitors ES program for compliance with all applicable statues, licenses, contracts, and guidelines.
• Monitor and evaluate staff performance of their duties.
• Prepare and participate in funder program review process and audits.
• Oversee data quality management of HMIS and Internal Database Systems to ensure data entry as required by contract agreements.
• Provide administrative oversight of all service delivery including quantity and quality of work.
• Resolves critical incidents when arise in programs and develop corrective action plans.
• Obtain and maintain state of Illinois Food Handler's Certificate and Kitchen Manager License in accordance with the Illinois Department of Public Health.
• Provide on-call coverage as necessary.

Supervisory

• Ensure staff have the necessary tools and resources to perform the functions properly.
• Complete daily, weekly, and monthly work schedules for shelter support staff.
• Monitor and approve timesheets for shelter support staff.
• Plan and conduct program-specific staff meetings and meetings with shelter program residents weekly.
• Ensure that appropriate regular staff supervision takes place.
• Identify, develop, and recommend professional development needs/opportunities and coordinate/conduct appropriate training for staff.
• Responsible for keeping informed of all policies, procedures and regulations which apply to this position.
• Ensure staff are informed of, understand, and comply with all policies and regulations impacting their performance and service delivery.
• Collaborate with all NSHSS programs and departments to ensure program compliance with agency wide policies/procedures.
• Participates In staff performance evaluations, formal and informal coaching.
• Participate in departmental recruitment, Interviewing, and onboarding of new hires.
• Evaluate program structure and team, plan for continual Improvement of efficiencies and effectiveness of both Individuals and team members.

Leadership

• Supports and encourages a collaborative culture that values mutual respect, partnership, learning, trust, accountability, transparency, and fairness.
• Models positive and appropriate professional behavior.
• Communicate program activities, changes and other related activities to appropriate personnel, committees or others as determined.
• Represent NSHSS to funders and other outside agencies and stakeholders.
• Advocate and act as liaison between staff and other agencies, institutions, and professionals as needed.
• Collaboration with all NSHSS programs and departments to ensure program compliance with agency wide policies/procedures.
• Participates in professional workgroups and organizations as needed.
• Ensure the offices are maintained to reflect the agency's professional standards.
• Other duties as assigned by the Executive Director.
• This position reports directly to the Executive Director.

Knowledge/ Skills/ Competencies

• Demonstrated knowledge of systems and client populations related to the programs.
• Knowledge of the Continuum of Care and Chicago Plan to End Homelessness.
• Familiarity of case management databases such as Client Services Network.
• An extensive understanding of housing and service needs experienced by those experiencing homelessness.
• Knowledge of Housing First and Harm Reduction techniques and strategies including motivational interviewing.
• Ability to develop appropriate professional and supervisory relationships with staff from a wide variety of races, religions, cultures, ages, educational backgrounds, gender, and sexual orientation.
• Creates and maintains a positive and proactive work environment.
• Possesses strong leadership skills.
• Able to develop a team, including team goals and standards.
• Ability to effectively work with a team and autonomously.
• Ability to both work in an office environment and remote setting.
• Demonstrated knowledge of program management and implementation.
• Able to gather information from a variety of sources.
• Able to analyze information and use data to modify programming accordingly.
• Ability to use windows-based computer applications including Microsoft Word, Excel, Power Point, internet browsers and Adobe Reader.
• Strong commitment to the mission and values of North Side Housing &Supportive Services.

Mandatory Qualifications

• Master's or bachelor's degree w/three to five years of equivalent experience in a human services/behavior related field.
• Three or more years of experience in a supervisory role.
• Experience in directing and supervising housing programs common to the homeless population.
• Must have strong writing skills, organizational, communication and presentation skills.
• Must have the ability to work in a fast-paced environment, maintaining open communication with members of the agency's leadership team.

If interested, please cover letter and resume to:

Duncan Ward, Executive Director

[e-mail]

No phone calls please

North Side Housing and Supportive Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. North Side Housing and Supportive Services complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.