Program Manager, Devices & Services

Amazon.com, Inc.; Sunnyvale (CA); Vor Ort; USD 82.000 - 143.000; Vollzeit

Benefits dieser Stelle

Health insurance

RSUs

401(k) matching

Paid time off

Zusammenfassung

Amazon is seeking a Program Manager to lead large-scale initiatives within the Amazon Devices & Services group. You will partner with technical and business teams to define features, track issues, and drive scope while prioritizing customer outcomes and measurable improvements.

The role emphasizes cross-functional collaboration, data-driven decision making, and strong Excel/SQL proficiency to advance projects from initiation through delivery.

Qualifikationen

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLookUps) and SQL.
• Experience using data and metrics to drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Aufgaben

• Collaborate with technical and business teams to create products/features or processes.
• Serve as the primary escalation point for project team members.
• Understand the program’s customers and advocate on their behalf, communicating objectives to team and stakeholders.
• Own and track issues to ensure they are documented, addressed, and resolved.
• Gather requirements from business owners, write clear functional specifications, prioritize features, and drive technical scoping.

Kenntnisse

Program management

Process improvement

Advanced Excel

SQL

Cross-functional collaboration

Data-driven decisions

Tools

Pivot Tables

VLOOKUP

Jobbeschreibung

Job ID: 10596592 | Amazon.com Services LLC

Amazon Devices & Services is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

The ideal candidate is an individual contributor who manages large scale projects from initiation through delivery. Your focus is on projects for an entire group or department, or a major piece of a larger cross-company product or project. You will model and design infrastructure buildout projects with future global rollout and constraints in mind.

Key job responsibilities

As the Program Manager, you will collaborate with technical and business team members to create products/features or processes. You are the primary escalation point for project team members. You understand the program’s customers and advocate on their behalf, communicating business objectives to team and stakeholders. You will own and track issues to ensure they are documented, addressed, and resolved. You will gather requirements from business owners, write clear and detailed functional specifications, prioritize features, and drive technical scoping.

At Amazon, it is always Day 1. We are looking for team members who are passionate about learning and applying new technology every day.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Sunnyvale - 81,600.00 - 142,800.00 USD annually