Program Manager, Design Services Operations

Wayfair; Boston (MA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Restricted stock units

Job summary

Wayfair is seeking a highly motivated Strategic Operational Program Manager to lead our Virtual and Retail Design Services programs in Boston. You will develop and execute a comprehensive roadmap, drive innovative projects, and partner with tech and analytics teams to improve the customer and designer experience.

This role includes direct reports and growth potential. Key responsibilities include strategic roadmapping for virtual cabinetry and interior design, cross-functional collaboration,

Qualifications

• 5+ years of experience in business development, product management, strategy, or a related field.

Responsibilities

• Develop and champion a clear, long-term strategic roadmap for the virtual cabinetry and interior design business.
• Partner with product management, engineering, analytics, marketing, and category management to drive alignment and execution.
• Lead a high-performing team of associates and develop talent.
• Support designers and managers in the field by addressing roadblocks and gathering feedback on program performance.
• Monitor KPIs and use data-driven strategies to optimize performance.
• Translate industry trends and customer insights into actionable growth strategies.

Skills

Strategic roadmapping

Cross-functional collaboration

Leadership

Data-driven decisions

Job description

Must be onsite in Boston, MA (Monday-Thursday)

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

The salary range for this position is $100,000 - $110,000 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package.

Wayfair is seeking a highly motivated Strategic Operational Program Manager to lead our Virtual and Retail Design Services programs. This role will be instrumental in shaping the future of how customers project shop with Wayfair and our family of brands. You'll be responsible for developing and executing a comprehensive roadmap, spearheading innovative projects, and partnering with teams such as tech and analytics to improve the customer and designer experience. This role comes with a direct report, with the potential to build the team out more as the business grows.

What You'll Do

• Strategic Roadmapping: Develop and champion a clear, long-term strategic roadmap for the virtual cabinetry and interior design business, identifying key opportunities for growth, market differentiation, and customer experience enhancements. This includes defining new service offerings, technology requirements, and operational efficiencies.
• Cross-Functional Collaboration: Partner closely with various teams, including product management, engineering, analytics, marketing, and category management, to ensure seamless execution of strategic initiatives. You'll be the central point of contact for all virtual cabinetry and interior design efforts, driving alignment and accountability across departments.
• Team Leadership & Development: Lead a high-performing team of associates, fostering a culture of innovation, collaboration, and continuous improvement. You'll be responsible for setting clear goals, providing regular feedback, and supporting professional development.
• Field Support: Support designers and managers in the field by developing a deep understanding of the design process and designer pain points, clearing roadblocks, and providing feedback on program performance.
• Business Performance Management: Monitor and analyze key performance indicators (KPIs) to assess the health and growth of the virtual cabinetry and interior design business. You'll identify trends, pinpoint areas for improvement, and implement data-driven strategies to optimize performance.
• Market & Customer Insights: Stay abreast of industry trends, competitive landscapes, and evolving customer needs in the design and home improvement space. Translate these insights into actionable strategies to grow our design business.

What You'll Need

• 5+ years of experience in business development, product management, strategy, or a related field, with a proven track record of driving growth in a fast-paced environment.
• Prior experience managing and developing a team.
• Demonstrated ability to develop and execute strategic roadmaps, with a strong understanding of how to translate vision into actionable plans.
• Ability to travel up to 1 week/month
• Exceptional cross-functional collaboration skills, with the ability to influence and align diverse stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to all levels of the organization.
• Experience in e-commerce, home furnishings, interior design, or a related industry is a plus.

An Important Note about Wayfair's In-Office Policy: All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].