Program Manager - Des Plaines

Family Guidance Centers, Inc.; Des Plaines (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Life Insurance

EAP

401k pension plan

Vacation, sick and personal days with paid holidays

Job summary

A non-profit behavioral healthcare organization in Des Plaines is seeking a Program Manager to lead clinical operations, ensure patient-centered care, and enhance staff development. This pivotal role includes responsibilities for clinical supervision, data management, and direct patient care. The ideal candidate will have a CADC certification and experience in behavioral healthcare. Competitive salary offered between $55,000 and $60,000 with comprehensive benefits including health insurance, a retirement plan, and paid time off.

Qualifications

• State of Illinois Certified Drug and Alcohol Counselor (CADC) is required.
• DCFS clearance is required.

Responsibilities

• Foster a welcoming and positive culture focused on quality patient outcomes.
• Conduct regular supervision meetings with counselors.
• Train new clinical and support staff, and provide evaluations.
• Monitor clinic performance metrics and drive accountability.
• Oversee essential clinical documentation.
• Advocate for patients in emergency situations and coordinate care.
• Manage a partial caseload including assessments and coordinating care.
• Participate in hiring decisions and build a cohesive team.

Education

Master’s degree in a behavioral healthcare field with licensure

Bachelor’s degree and 2–3 years of supervisory experience

Job description

Job Description

Family Guidance Centers, Inc. (FGC) is a not‑for‑profit behavioral healthcare organization that treats and prevents substance use disorder and a range of related problems. Since 1969, FGC’s comprehensive programming has guided individuals toward their full potential as productive members of their families and society.

Position Summary

The Program Manager is a pivotal leadership role responsible for ensuring high‑quality patient outcomes, fostering a supportive culture for staff, and driving clinic productivity. The Program Manager leads clinical operations, supervises staff, and ensures compliance with best practices and regulatory standards.

Key Responsibilities

• Patient‑Centered Leadership: Foster a welcoming and positive culture focused on quality patient outcomes and staff retention.
• Clinical Supervision: Conduct regular, scheduled individual supervision meetings with counselors and team meetings, documenting progress and outcomes.
• Staff Development: Train new clinical and support staff, provide performance evaluations, and identify professional development needs.
• Data and Productivity Management: Monitor clinic performance metrics, address areas of improvement, and drive staff accountability for results.
• Clinical Documentation: Oversee and sign off on essential clinical documentation, including treatment plans, assessments, admissions, discharges, and continued stay reviews.
• Crisis Intervention: Advocate for patients by addressing emergency situations and coordinating with the interdisciplinary team for effective care.
• Direct Patient Care: Manage a partial caseload as needed, including conducting assessments, coordinating care with other health professionals, and reviewing patient progress against treatment goals.
• Staffing and Recruitment: Participate in hiring decisions, recommend staff discharges, and build a cohesive, high‑performing team.

Schedule and Location

Hours: Monday thru Friday 6:15am – 2:45pm; Rotating Saturdays 7:30am – 10:00am
Location: 484 Lee St., Des Plaines, IL
Start Date: ASAP
Pay Rate: $55,000 – $60,000

Requirements

• State of Illinois Certified Drug and Alcohol Counselor (CADC) is required.
• DCFS clearance required.
• Master’s degree in a behavioral healthcare field with licensure is preferred.
• Bachelor’s degree and 2–3 years of supervisory experience will also be considered.

Benefits

• Health Insurance
• Dental
• Vision
• Life Insurance
• EAP
• 401k pension plan
• Vacation, sick and personal days with paid holidays

EEO Statement

Family Guidance Centers, Inc. is committed to Equal Employment Opportunity without regard for race, ethnicity, pregnancy, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Legal Notice

Family Guidance Centers, Inc. is a Drug Free Environment (including THC and/or CBD).