Program Manager, CRM Transformation

WillHire; East Hanover (NJ); Hybrid; USD 77,000 - 121,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

Hybrid work arrangement

Job summary

Magnit Global, the MSP partner for Novartis, seeks a Program Manager to drive a large-scale CRM transformation. The role coordinates across workstreams, aligns priorities, and ensures governance and transparency throughout the program lifecycle.

The position reports to executive stakeholders, with responsibilities spanning planning, risk management, and cross-functional collaboration. Location is East Hanover, NJ with a 12-month contract and a competitive hourly pay range.

Qualifications

• Bachelor's degree required.
• 5+ years of program management, PMO, project management, business operations, or related experience.
• Experience supporting CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders in a matrixed environment.
• Strong executive communication and presentation skills.

Responsibilities

• Coordinate activities across multiple CRM program workstreams to ensure alignment with objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Support governance processes, including steering committees and leadership reviews.
• Build relationships across business, product, technology, data, and change management teams.

Skills

Program management

PMO

Executive communication

Stakeholder management

Agile

Education

Bachelor's degree

Tools

Salesforce

Veeva

Job description

~~~This role is offered through [MSP/supplier/third party provider], who, if selected, will be your employer. If your services are retained, you will be assigned to provide services to Novartis as the end client. This is not an offer of employment with Novartis. If you are selected for this Temporary/External opportunity, you will not be an employee of Novartis and will not be eligible for any Novartis employee benefits or incentives. ~~~

Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!

Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company.

Ready to work with/through Magnit at Novartis? Please read on...

Program Manager, CRM Transformation

Novartis is seeking a Program Manager to support a large-scale CRM transformation and migration program. This role will be responsible for coordinating activities across multiple workstreams, ensuring alignment on priorities, milestones, dependencies, and key deliverables throughout the program lifecycle.

The Program Manager will serve as the central point of integration across business, product, technology, data, change management, and deployment teams. Working closely with workstream leads, this individual will help establish clear ownership, track progress against program milestones, manage governance processes, and provide leadership with transparency into program status, risks, dependencies, and decisions.

This role is not responsible for managing the day-to-day execution of individual workstreams. Instead, the Program Manager will ensure the program operates as a cohesive whole by driving coordination, communication, governance, and accountability across teams.

Key Responsibilities

Program Coordination & Integration

• Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Ensure clear ownership and accountability for program deliverables across participating teams.
• Facilitate cross-functional planning and coordination meetings.
• Partner with workstream leads to understand progress, challenges, and upcoming activities.

Milestone, Risk & Dependency Management

• Maintain the master program plan and milestone roadmap.
• Track progress against agreed-upon deliverables and timelines.
• Identify, document, and monitor key risks, issues, assumptions, and dependencies.
• Coordinate resolution of cross-functional issues and elevate concerns when appropriate.
• Provide leadership with visibility into program health and delivery risks.

Governance & Executive Communications

• Support program governance processes, including steering committees, leadership reviews, and stakeholder meetings.
• Prepare executive presentations, dashboards, and status reports.
• Consolidate updates from workstream leaders into a single program view.
• Track decisions, action items, and commitments resulting from governance forums.
• Ensure consistent and effective communication across stakeholder groups.

Stakeholder Management

• Build strong working relationships across business, product, technology, data, and change management teams.
• Facilitate alignment on priorities, timelines, and program objectives.
• Drive transparency and information sharing across workstreams.
• Support communication and change readiness activities as needed

Required Qualifications

• Bachelor's degree required.
• 5+ years of program management, PMO, project management, business operations, or related experience.
• Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
• Strong executive communication and presentation skills.
• Proven ability to manage competing priorities and drive alignment across teams.
• Excellent organizational, planning, and problem-solving skills.

Preferred Qualifications

• Experience supporting CRM migrations or CRM transformation programs.
• Experience working with Salesforce, Veeva, or similar customer engagement platforms.
• Familiarity with Agile delivery methodologies and product operating models.
• Experience in healthcare, pharmaceuticals, life sciences, or other regulated industries.

What Success Looks Like

• Program milestones are clearly defined, tracked, and communicated.
• Leadership has timely visibility into progress, risks, dependencies, and key decisions.
• Workstream teams remain aligned on priorities, timelines, and deliverables.
• Governance processes enable effective decision-making and accountability.
• Executive communications provide clear and actionable insights into overall program health.

Location: East Hanover, NJ East Hanover, NJ (3 Days onsite and 2 days remote)

Pay Rate: $56 - $88/hour W-2 Only (based on Education/Experience)

Contract: 12-month

Health, dental, vision, 401k (provided minimum eligibility hours are met)

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accommodation:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at [e-mail].