Program Manager, Credentialing

FINRA; Washington (District of Columbia); Hybrid; USD 112,000 - 203,000; Full time

Benefits offered by this job

Discretionary bonus

401(k) with company match

Health, dental, vision insurance

Tuition reimbursement

Job summary

FINRA is seeking a Credentialing Program Manager to drive the vision, strategy, and roadmap for its credentialing programs. You will work with leadership to assess programs such as Maintaining Qualifications, Exam Validity Extension, Academic Outreach, and client-owned qualification programs to identify improvements aligned with strategic goals.

The role emphasizes day-to-day program operations, cross-functional collaboration, and liaison with regulators and clients to ensure timely,

Qualifications

• Bachelor’s degree and at least 7 years’ experience in securities, financial services, or program management.
• Knowledge of project management including handling multiple projects with tight deadlines.
• Familiarity with U.S. broker-dealers regulation and broader financial regulation.
• Excellent verbal, written, and organizational communication skills.
• Strong critical thinking, research, and analytical abilities.

Responsibilities

• Oversees day-to-day operation, scope, and dependencies of assigned program(s).
• Develops and manages communication and marketing for programs; evaluates effectiveness and opportunities for improvement.
• Acts as primary liaison with internal stakeholders to advance programs.
• Collaborates with clients and regulators on program initiatives.
• Tracks program status and reports outcomes to stakeholders.

Education

Bachelor’s degree

Job description

The Credentialing Program Manager executes the vision, strategy, and roadmap for their assigned programs, and is responsible for achieving the goals that support Credentialing’s programs’ development and maintenance. The program manager works with their leadership to evaluate each program, such as the Maintaining Qualifications Program, the Exam Validity Extension Program, the Academic Outreach Program, and client-owned qualification programs, to identify opportunities for improvement and recommend enhancements in support of the strategic priorities and goals.

Essential Job Functions:

• Responsible for the day-to-day operation, scope, and dependencies of their assigned program(s) to facilitate timely and quality program deliverables.
• Develops and manages communication and marketing efforts, evaluates effectiveness, development opportunities, and if necessary, program end-of-life plans.
• Serves as primary point of contact and leverages expertise to liaise with internal stakeholders to improve the program(s).
• Collaborates with clients and other industry stakeholders, including regulators, on the program(s).
• Tracks and maintains the status of the program(s) and reports on the outcomes to assist with the preparation and distribution of the reports to the relevant parties.
• Facilitates project prioritization discussions with functional leaders and support functions to determine annual project roadmap.
• Manages test development and delivery services for clients, including facilitating meetings, communicating issues, and responding to inquiries and other requests.
• Serves as an escalation point and subject matter expert for novel issues and proactively propose resolutions to ensure timely mitigation of risks and issues that could impact the program(s).
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Education/Experience Requirements:

• Bachelor’s degree and a minimum of seven (7) years’ experience in the securities/financial industry and/or program management, or an equivalent combination of education and experience.
• Knowledge and technical skills related to project management, including ability to manage multiple projects concurrently and execute against tight deadlines in multiple areas with different requirements.
• Knowledge of, and experience with, the regulation and operation of U.S. broker-dealers, as well as familiarity with the broader landscape of financial regulation.
• Exceptional verbal, written and organizational skills, with an ability to effectively articulate matters with a high degree of complexity.
• Critical thinking, research and analytical skills.
• Ability to recognize and understand the relationship and impact between different regulatory areas.

Working Conditions:

• Hybrid work environment, with defined in-person presence requirements.
• Work environment includes high productivity expectations and tight deadlines.
• Extended hours may be required.
• Travel may be required.

For work that is performed in CO, CT, IL, PA, MA, MD, VA, WA, DC, NY, NJ, WA please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.

Boston, MA: $112,300 - $202,500

Chicago, IL: $107,500 - $194,100

Denver, CO: $97,700 - $176,100

Jericho, NY: $112,300 - $202,500

Jersey City, NJ: $117,200 - $211,400

Philadelphia, PA: $107,500 - $194,100

New York, NY: $117,200 - $211,400

Rockville, MD: $112,300 - $202,500

Tysons, VA: $112,300 - $202,500

Washington, DC: $112,300 - $202,500

Woodbridge, NJ: $112,300 - $202,500

Connecticut State: $97,700- $211,400

Washington State: $97,700- $211,400

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

• Employees may be eligible for a discretionary bonus in addition to base pay.
• Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
• As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance.
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

• FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program starting at 15 days of paid time off (increasing with years of service, up to 25 days), 5 personal days, and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
• We are proud to support our communities by providing two volunteer service days (based on full-time schedule).
• Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and General elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment).
• Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Washington state applicants: click here for required notice(s).

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity Employer

All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA’s Employee Relations team at 240-386-4865 or by email at [e-mail]. Please note that this process is exclusively for inquiries regarding accommodations in the application process.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

©2026 FINRA. All rights reserved. FINRA is a registered trademark of the Financial Industry Regulatory Authority, Inc.