Program Manager, Credentialing

FINRA; Rockville (MD); Hybrid; USD 112,000 - 203,000; Full time

Job summary

FINRA in Rockville, MD seeks a Credentialing Program Manager to lead vision, strategy, and roadmap for assigned credentialing programs, including Maintaining Qualifications, Exam Validity Extension, and Academic Outreach initiatives.

You will collaborate with leadership and regulators, manage day-to-day operations, drive communications, and coordinate with stakeholders to deliver timely, high-quality program outcomes while upholding FINRA's mission of investor protection and market integrity.

Qualifications

• Bachelor's degree and 7+ years in securities/financial industry and/or program management.
• Knowledge of project management and ability to handle multiple projects with tight deadlines.
• Familiarity with the regulation and operation of U.S. broker-dealers and financial regulation landscape.
• Excellent verbal, written and organizational skills with ability to communicate complex matters.
• Strong critical thinking, research and analytical abilities.
• Ability to understand relationships across regulatory areas.

Responsibilities

• Oversee day-to-day operation, scope, and dependencies of assigned program(s).
• Develop and manage communications and marketing efforts, evaluating effectiveness and opportunities for improvement.
• Serve as primary liaison with internal stakeholders to improve the program(s).
• Collaborate with clients and regulators on program development and execution.
• Track program status and report outcomes to stakeholders.

Skills

Program management

Regulatory knowledge

Stakeholder communication

Cross-functional collaboration

Risk management

Education

Bachelor's degree

Job description

The Credentialing Program Manager executes the vision, strategy, and roadmap for their assigned programs, and is responsible for achieving the goals that support Credentialing’s programs’ development and maintenance. The program manager works with their leadership to evaluate each program, such as the Maintaining Qualifications Program, the Exam Validity Extension Program, the Academic Outreach Program, and client-owned qualification programs, to identify opportunities for improvement and recommend enhancements in support of the strategic priorities and goals.

Essential Job Functions

• Responsible for the day-to-day operation, scope, and dependencies of their assigned program(s) to facilitate timely and quality program deliverables.
• Develops and manages communication and marketing efforts, evaluates effectiveness, development opportunities, and if necessary, program end-of-life plans.
• Serves as primary point of contact and leverages expertise to liaise with internal stakeholders to improve the program(s).
• Collaborates with clients and other industry stakeholders, including regulators, on the program(s).
• Tracks and maintains the status of the program(s) and reports on the outcomes to assist with the preparation and distribution of the reports to the relevant parties.
• Facilitates project prioritization discussions with functional leaders and support functions to determine annual project roadmap.
• Manages test development and delivery services for clients, including facilitating meetings, communicating issues, and responding to inquiries and other requests.
• Serves as an escalation point and subject matter expert for novel issues and proactively propose resolutions to ensure timely mitigation of risks and issues that could impact the program(s).
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Education/Experience Requirements

• Bachelor’s degree and a minimum of seven (7) years’ experience in the securities/financial industry and/or program management, or an equivalent combination of education and experience.
• Knowledge and technical skills related to project management, including ability to manage multiple projects concurrently and execute against tight deadlines in multiple areas with different requirements.
• Knowledge of, and experience with, the regulation and operation of U.S. broker-dealers, as well as familiarity with the broader landscape of financial regulation.
• Exceptional verbal, written and organizational skills, with an ability to effectively articulate matters with a high degree of complexity.
• Critical thinking, research and analytical skills.
• Ability to recognize and understand the relationship and impact between different regulatory areas.

Working Conditions

• Hybrid work environment, with defined in-person presence requirements.
• Work environment includes high productivity expectations and tight deadlines.
• Extended hours may be required.
• Travel may be required.

For work that is performed in CO, CT, IL, PA, MA, MD, VA, WA, DC, NY, NJ, WA please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.

Boston, MA: $112,300 - $202,500

Chicago, IL: $107,500 - $194,100

Denver, CO: $97,700 - $176,100

Jericho, NY: $112,300 - $202,500

Jersey City, NJ: $117,200 - $211,400

Philadelphia, PA: $107,500 - $194,100

New York, NY: $117,200 - $211,400

Rockville, MD: $112,300 - $202,500

Tysons, VA: $112,300 - $202,500

Washington, DC: $112,300 - $202,500

Woodbridge, NJ: $112,300 - $202,500

Connecticut State: $97,700- $211,400

Washington State: $97,700- $211,400

Time Off and Paid Leave*

• FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program starting at 15 days of paid time off (increasing with years of service, up to 25 days), 5 personal days, and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
• Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule).
• Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment).
• Full-time employees receive nine paid holidays.

• Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

FINRA is an Equal Opportunity Employer

All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA’s Employee Relations team at 240-386-4865 or by email at [e-mail]. Please note that this process is exclusively for inquiries regarding accommodations in the application process.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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