Program Manager, Contract Governance (O-5 Billet) Non-Supervisory

U.S. Immigration and Customs Enforcement (ICE); Washington, Baltimore (District of Columbia, MD); On-site; USD 110,000 - 140,000; Full time

Job summary

U.S. Immigration and Customs Enforcement (ICE) is seeking a Contract Governance Program Manager to oversee a portfolio of health care technology contracts from award through closeout.

You will coordinate with COs, program officials, cybersecurity, and finance to ensure performance, funding, and deliverables align with mission needs. The role requires strong contract governance, post-award administration, and cross‑functional collaboration, with responsibilities spanning risk management,

Qualifications

• Knowledge of federal post-award contract governance and performance monitoring.
• Experience in tracking deliverables, funding, invoicing, and period of performance.
• Ability to communicate clearly and concisely, orally and in writing.

Responsibilities

• Leads an assigned portfolio of contracts and task orders after award; acts as primary contact for coordination, status, and progress.
• Monitors contractor performance against contract requirements; documents concerns and risks.
• Tracks deliverables with due dates, review outcomes, acceptance status, and follow-up actions.
• Supports Contracting Officer's Representatives with performance information and status tracking; does not replace contracting authority.
• Maintains funding, invoicing, ceilings, and periods of performance; identifies expiring funds and escalates issues.
• Reviews invoices against delivered products/services and raises discrepancies for resolution.
• Prepares accurate performance, deliverable, funding, and period-of-performance data to support contract actions.
• Supports closeout by ensuring deliverables, funding reconciliation, and complete records.
• Coordinates with program officials, requirement owners, and technical staff to verify delivered work meets operational needs.
• Coordinates with Cybersecurity Compliance Office to ensure cybersecurity and privacy obligations are carried through.
• Coordinates with Portfolio Management Office to reflect milestones, dependencies, funding, and risks in enterprise schedules.
• Identifies and escalates performance, funding, schedule, and compliance risks with recommended actions.
• Maintains retrievable, protected contract records.
• Assists fellow CGPMs when needed while maintaining accountability.
• Performs other duties as assigned.

Skills

Contract governance

Contract administration

Performance management

Funding & invoicing

Risk assessment

Stakeholder coordination

Cybersecurity compliance

Job description

Summary

The Contract Governance Program Manager role tracks contractor performance, deliverables, funding, invoices, schedules, and compliance; supports Contracting Officer's Representatives; identifies and escalates risks; coordinates with technical, cybersecurity, and portfolio teams; and maintains complete contract records through closeout.

Summary

The Contract Governance Program Manager role tracks contractor performance, deliverables, funding, invoices, schedules, and compliance; supports Contracting Officer's Representatives; identifies and escalates risks; coordinates with technical, cybersecurity, and portfolio teams; and maintains complete contract records through closeout.

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

Duties

Duties And Responsibilities

• Leads an assigned portfolio of contracts and task orders after award. Serves as the primary point of contact for coordination, status tracking, and progress monitoring for assigned contract work.
• Monitors contractor performance against negotiated contract requirements. Identifies, documents, and reports performance concerns, schedule risks, incomplete work, and other issues affecting contract execution.
• Tracks deliverables across the assigned portfolio, including due dates, submission status, review outcomes, acceptance status, and items requiring follow-up. Coordinates with appropriate stakeholders to address overdue, incomplete, or deficient deliverables.
• Supports Contracting Officer's Representatives by providing performance information, documentation, status tracking, and analysis needed to support formal oversight, surveillance, deliverable review, and acceptance activities. Does not replace or exercise the authority of the Contracting Officer or appointed Contracting Officer's Representative.
• Maintains visibility of funding, invoicing, contract ceilings, and periods of performance for assigned contracts. Identifies expiring funds, exhausted ceilings, approaching option decisions, invoicing discrepancies, and other time-sensitive funding matters and elevates them to the appropriate officials.
• Reviews invoices against delivered products or services and available performance documentation. Identifies discrepancies and raises concerns to the officials responsible for resolution.
• Prepares accurate performance, deliverable, funding, and period-of-performance information needed by the Contracting Officer to consider contract modifications, option exercises, or other contract actions.
• Supports contract closeout activities by confirming deliverables have been received or otherwise dispositioned, funding information is reconciled, and the administrative contract record is complete and retrievable.
• Coordinates with program officials, requirement owners, and technical personnel to determine whether delivered work supports the intended operational need. Documents relevant findings, performance concerns, and recommendations.
• Coordinates with the Cybersecurity Compliance Office to ensure cybersecurity and privacy obligations established during acquisition planning are carried through contract performance, monitoring, and oversight activities.
• Coordinates with the Portfolio Management Office to ensure contract milestones, dependencies, constraints, funding considerations, and emerging risks are reflected in enterprise schedules and portfolio-planning activities.
• Identifies, assesses, and escalates performance, funding, schedule, and compliance risks within the assigned portfolio. Provides the CGO Supervisory Lead with timely status, recommendations, and an assessment of likely programmatic, cost, schedule, and mission impacts.
• Maintains complete, retrievable, and appropriately protected contract records that are traceable to the decisions, actions, performance information, and recommendations they support.
• Supports fellow Contract Governance Program Managers when workload or mission requirements require assistance, while maintaining accountability for the assigned portfolio.
• Performs other duties as assigned.

Requirements

Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
• Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate.

Civilians are not eligible for this position.

• Applicants without a USPHS commission must begin the USPHS Commissioned Corps application process before applying to this position. Applicants must review the USPHS application requirements and submit an application at www.usphs.gov/apply-now/.
• Continued employment is contingent upon appointment to, and maintenance of, active-duty status in the USPHS Commissioned Corps.
• PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS:

• Sit and/or stand for extended periods of time, generally six to eight hours.
• Perform repeated bending motions.
• Use average manual dexterity for computer operation.
• Use a telephone for extended periods.

If the incumbent is a clinician, the incumbent may be required to perform temporary duty assignments in support of field operations for a minimum of two weeks and a maximum of 30 days annually.

Education

Required Knowledge, Skills, And Abilities

• Ability to manage assigned contracts and task orders when formal authority to act rests with officials the incumbent does not supervise.
• Working knowledge of Federal post-award contract administration practices, including performance monitoring, deliverable-review and acceptance support, funding execution, invoicing, modifications, option exercises, and closeout.
• Ability to read and interpret a contract to determine what the Government is entitled to receive, the required schedule for performance, applicable performance standards, and associated costs or funding limitations.
• Ability to recognize when contractor performance is not meeting contract requirements and document the issue specifically enough to support subsequent review and action.
• Ability to manage multiple assigned contracts at different stages of performance while maintaining accurate performance, deliverable, funding, invoicing, and period-of-performance information.
• Ability to work directly with program officials, requirement owners, and technical staff to reconcile delivered work with mission and operational needs.
• Ability to coordinate contract-performance concerns while preserving Government decision-making authority and routing matters through the appropriate Contracting Officer or appointed Contracting Officer's Representative.
• Ability to communicate clearly and concisely, orally and in writing, including reporting adverse performance, funding, schedule, and compliance information with a recommended course of action.
• Ability to identify, assess, document, and communicate performance, funding, schedule, and compliance risks and their likely programmatic impacts.
• Ability to establish and maintain complete, retrievable, and protected contract records while safeguarding procurement-sensitive, proprietary, financial, privacy, cybersecurity, and other sensitive information.
• Ability to exercise sound, independent judgment in managing sensitive, complex, and programmatic matters.
• Ability to adapt to changing priorities, schedules, workload requirements, contract-performance conditions, and mission needs.

Minimum Qualifications

Applicants must meet the education and professional requirements applicable to their USPHS professional category. No specific academic discipline is required for this position.

Applicants must demonstrate progressively responsible program-management or project-management experience, including experience coordinating work across organizational boundaries.

Applicants should demonstrate at least two years of meaningful experience in one or more of the following areas:

• Post-award contract governance, contract administration support, contract performance management, or related work;
• Federal acquisition, procurement, contracting support, or related work;
• Program management, project management, health information technology, health care technology, or comparable complex multidisciplinary work; or
• Budget execution, funding oversight, invoicing, financial reconciliation, or related work.

Program management, judgment, coordination, authority awareness, learning agility, and demonstrated ability to manage complex multidisciplinary work are primary evaluation criteria. Relevant contract-governance or acquisition experience is valuable but is not required when an applicant otherwise demonstrates the knowledge, transferable experience, judgment, capability, and potential required for the position.

Depth in a single specialty does not substitute for the ability to manage an assigned portfolio and coordinate across organizational boundaries. Relevant preparation may be demonstrated through a combination of contract governance, contract administration, acquisition, procurement, program management, project management, budget or funding oversight, contractor-management, or health information technology experience; relevant coursework; professional training; or professional certifications.

Certifications such as Federal Acquisition Certification for Contracting Officer's Representatives, Project Management Professional, Federal Acquisition Certification, comparable acquisition credentials, or financial-management credentials may strengthen an applicant's preparation but are not required.

If the incumbent holds a clinical license or certification, the incumbent is responsible for fulfilling the requirements of the applicable licensing or certifying body to maintain currency.

Additional Information

This is a U.S. Public Health Service (PHS) position within the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU), Contracts and Acquisition Management Section (CAMS), Contract Governance Office (CGO). This is a non-supervisory position.

The incumbent serves as a Contract Governance Program Manager within the Contract Governance Office and manages an assigned portfolio of health care technology contracts from award through closeout. The incumbent serves as the primary point of accountability for coordinating contract performance, tracking deliverables, monitoring funding and period-of-performance status, documenting performance information, and supporting authorized Contracting Officer's Representatives. The incumbent reports directly to the CGO Supervisory Lead.

Supervisory Controls

The incumbent reports directly to the CGO Supervisory Lead.

Assignments are generally long-term, recurring, or broadly defined. The CGO Supervisory Lead assigns contract portfolios, establishes priorities, identifies expected outcomes, and provides guidance on office procedures, organizational priorities, and matters requiring elevation. The incumbent independently plans and organizes assigned work; determines the sequence of activities; manages schedules, deliverables, funding information, documentation, and stakeholder coordination; and identifies issues requiring attention.

The incumbent applies applicable Federal acquisition regulations, contract terms and conditions, DHS, ICE, IHSC, financial, contract-administration, cybersecurity, privacy, and information technology governance policies, procedures, precedents, and guidance. Guidelines may require interpretation and adaptation to address varying contract requirements, contractor-performance issues, funding conditions, schedules, technical requirements, and operational needs.

The incumbent coordinates contract-performance matters with Contracting Officers, appointed Contracting Officer's Representatives, program officials, technical personnel, financial staff, cybersecurity and privacy specialists, and other stakeholders. The incumbent does not exercise contracting authority and routes matters requiring formal contracting decisions to the appropriate Contracting Officer or appointed Contracting Officer's Representative.

The incumbent keeps the CGO Supervisory Lead informed of contract portfolio status, material performance and funding risks, significant dependencies, emerging issues, and recommended actions. Work is reviewed for accuracy, completeness, timeliness, soundness of judgment, compliance with applicable policy and procedures, and effectiveness in supporting post-award contract governance and IHSC mission requirements. Significant issues, proposed process changes, and matters involving substantial performance, funding, or compliance risks are elevated to the CGO Supervisory Lead.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.