Health Application Services - Training Program Officer (O-5 Billet) Non-Supervisory

U.S. Immigration and Customs Enforcement (ICE); Washington (District of Columbia); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

ICE is seeking a Health Application Services Training Program Officer to lead the design and delivery of EHR and health IT training for a nationwide multidisciplinary workforce. You will develop curricula, digital learning tools, and user resources to support rollouts, testing, superusers, and change management.

This role collaborates with clinical informatics and HASO program officers to ensure training reflects accurate workflows and policies, conducts needs assessments, and maintains guides

Qualifications

• Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field.
• Familiarity with EHR systems and healthcare workflows.
• Minimum 2 years of experience developing and delivering training in healthcare or health IT.
• Experience creating user guides, training materials, or e-learning content.
• Strong presentation and communication skills with the ability to tailor content to various audiences.
• Ability to manage multiple priorities and collaborate across teams.
• For licensed incumbents, ongoing licensure compliance may be required.

Responsabilités

• Design and implement training programs, materials, and workflows to support EHR and operational readiness.
• Deliver instructor-led training (in person or virtual) and coordinate digital learning tools.
• Lead training for facility superusers and coordinate with SMEs to reflect accurate workflows.
• Lead training needs assessments and tailor approaches for diverse staff roles.
• Maintain training documentation, quick reference guides, and user guides.

Connaissances

EHR familiarity

Healthcare workflows

Training development

User guides & e-learning

Presentation skills

Communication

Multitasking & collaboration

Licensure compliance

Formation

Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field such as nursing, pharmacy, advanced practice provider

Outils

Microsoft Office Suite

Description du poste

Summary

The Health Application Services - Training Program Officer leads development and delivery of EHR and health IT training for a nationwide multidisciplinary workforce. Designs curricula, digital learning tools, and user resources; supports system rollouts, testing, superusers, and change management; and collaborates with clinical and program stakeholders to promote effective adoption of EHR tools and workflows.

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

Duties

• Design and implement training programs, materials, and workflows to support EHR and operational readiness; Support go-live and post-implementation training efforts during system upgrades or new features.
• Deliver instructor-led training (in person or virtual) and coordinate the deployment of digital learning tools such as computer-based trainings (CBTs), recorded webinars to support scalable training across all IHSC facilities.
• Lead the development and delivery of training and support for facility level superusers to serve as local resources during system rollouts, training initiatives, and EHR updates; regularly meet with superusers to gather insights on what is working well and where additional support or adjustments may be needed.
• Coordinate with subject matter experts (e.g., clinical informaticist, HASO program officers) to ensure training reflects accurate workflows and policies.
• Lead training needs assessments by identifying gaps in knowledge across different user types and delivering training approaches that match the needs of various staff roles, such as nurses, providers, pharmacists, and administrative staff.
• Maintain and update training documentation, quick reference guides, and user guides, including collaboration with contractors when applicable.
• Participate in program planning meetings and support operational projects by contributing to implementation efforts, training coordination, and change management activities related to training and system use.
• Collaborate with IHSC staff and program stakeholders to ensure training efforts are informed by frontline perspectives, promote awareness of training opportunities, and support successful adoption of new tools and workflows.
• Ensure timely and effective delivery of communication to staff during system changes, rollouts, or training initiatives, including coordination with appropriate units and contractors to support consistent messaging.
• Host or support brown bag sessions, webinars, and/or Q&A forums to reinforce communication and engagement across IHSC, with a focus on scalable, recorded, and topic driven formats.
• Support User Acceptance Testing (UAT) for new EHR features and oversee clinical and EHR-related training via IHSC's platform, ensuring all content reflects current clinical best practices.
• Support the review and revision of EHR templates, Smart Forms, Order Sets, Clinical Decision Support Systems (CDSS), and Provider Alerts to ensure alignment with training efforts and user understanding.
• Provide input for EHR enhancements and support the development of governance documents, such as the Performance Work Statement and Quality Assurance Surveillance Plan, for upcoming IHSC projects.
• Other duties and responsibilities as assigned.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
• Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate.

Civilians are not eligible for this position.

• Applicants without a USPHS commission must begin the USPHS Commissioned Corps application process before applying to this position. Applicants must review the USPHS application requirements and submit an application at www.usphs.gov/apply-now/.
• Continued employment is contingent upon appointment to, and maintenance of, active-duty status in the USPHS Commissioned Corps.
• PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS

• Sit and/or stand for extended periods of time.
• Use a computer for extended periods.
• Participate in telephone calls or virtual meetings for extended periods.
• Use average manual dexterity for computer operation.
• Perform occasional bending or movement associated with office work.
• Travel occasionally in support of IHSC facilities, project requirements, or mission needs.
• If the incumbent is a clinician, the incumbent may be required to perform clinical activities within the scope of the incumbent's license and applicable agency requirements during periods of critical agency need.

Required Knowledge, Skills, And Abilities

• Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field such as nursing, pharmacy, advanced practice provider.
• Familiarity with EHR systems and healthcare workflows.
• Minimum 2 years of experience developing and delivering training in a healthcare or health IT setting.
• Experience creating user guides, training materials, or e-learning content.
• Strong presentation and communication skills with the ability to tailor content to various audiences.
• Ability to manage multiple priorities and collaborate across teams.
• For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs.

Preferred Knowledge, Skills, And Abilities

• Experience supporting training during a system rollout or EHR upgrade.
• Familiarity with the structure and function of various government levels, specifically regarding healthcare information communication and compliance.
• Flexibility and ability to adapt to sudden changes in schedules and work-related requirements.
• High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues.
• Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote.

Additional Information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU) - Information Management Section (IMS), Health Application Services Office (HASO). This a non-supervisory role.

The incumbent will lead the development, coordination, and delivery of training initiatives related to the IHSC Electronic Health Record (EHR) system and other program functions. This role will ensure IHSC staff are properly prepared to use system tools and processes effectively. In addition, to leading training efforts, the position will contribute to broader program operations, including communication, stakeholder engagement, and implementation support.

IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees including, U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE aliens at 18 detention facilities throughout the country and manages the provision of off-site medical care for aliens housed in approximately 128 additional non-IHSC facilities. The ICE alien population is approximately 28,000 aliens daily, with an average length of stay of approximately 30 days, and over 270,000 aliens annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

Supervisory Controls

The incumbent reports directly to the Supervisory Lead, Health Application Services Office within the Information Management Section of the Health Information and Technology Unit.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.