Program Manager Contingent Workforce

Jackalope Digital LLC; Northern (KY); Hybrid; USD 118,000 - 149,000; Full time

Job summary

Instacart is seeking a Lead Contingent Workforce Program Manager to inherit and scale our MSP/VMS platform (Beeline + Monument) into a fully governed, scalable program. You will align with Finance, Legal, Accounting and IT, building a playbook and governance that supports compliance and growth across the organization.

You will own onboarding/offboarding, supplier network governance, and SOX-ready policies, driving adoption through training and clear communications with executives and teams.

Qualifications

• 7+ years of experience in program management, operations, or workforce management in fast-moving environments.
• Experience managing vendor or supplier relationships, especially in staffing MSP or VMS contexts.
• Strong ability to design operating models and governance frameworks.
• Proven skill in aligning Finance, Legal, HR and business stakeholders.
• Ability to lead a newly launched program and write the playbook.
• Exceptional communication and influencing skills at executive levels.

Responsibilities

• Develop and operationalize governance frameworks, SOPs, and accountability structures for the contingent workforce program.
• Manage onboarding/offboarding and supplier network within rate, compliance, and worker classification policies.
• Collaborate with Legal and Accounting to SOX-compliant policies and tenure management.
• Drive adoption across the organization through training and enablement materials.
• Own roadmap for international expansion and platform enhancements as the program matures.

Skills

Program management

Operations

Workforce management

Vendor management

Cross-functional collaboration

Executive communication

Tools

Beeline

SAP Fieldglass

Workday

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

Instacart's Talent Team is at an inflection point in how we manage external workforce: our contingent population has grown steadily, and there is now an opportunity to build and mature the governance, policy, and program infrastructure to match that growth. We're hiring a Lead Contingent Workforce Program Manager to inherit our newly launched MSP/VMS platform (Beeline + Monument) and turn it into a fully governed, scalable program — with clear policies, a trusted supplier network, and a compliance-first operating model. This role sits at the intersection of vendor management, workforce planning, and risk, and reports to the Head of Talent, working closely with Finance, Legal, Accounting, and IT. Twelve months from now, this person will have built a comprehensive playbook giving Instacart even greater visibility and insight into its contingent workforce.

What you'll cook up in your first year

• A fully operational program, not just a platform. You'll take this project from a newly launched system of record to a program with governance frameworks, standard operating procedures, and clear accountability structures — giving Instacart a durable operating model for its contingent workforce, not just new software.
• A trusted, well-governed supplier network. As the primary Instacart point of contact for Monument (MSP) and Beeline (VMS), you'll manage the approved supplier network and own onboarding and offboarding, ensuring every supplier operates within Instacart's rate, compliance, and worker classification frameworks.
• Policies that hold up under audit. Partnering with Legal and Accounting, you'll refine and operationalize worker classification and tenure management policies that are SOX audit-ready, further strengthening the controls needed to scale the program.
• A hiring manager population that adopts the model without friction. Through communications, training, and enablement materials, you'll drive organizational adoption of the new contingent workforce model — making compliant engagement of external labor the path of least resistance.
• A roadmap that takes the program beyond launch. You'll own what comes next — international expansion via a centralized EOR, platform enhancements, and improved spend reportability — identifying evolving needs as the program matures and bringing stakeholders along to address those needs.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 7+ years of experience in program management, operations, or workforce management, with a demonstrated track record of building programs from scratch in ambiguous, fast-moving environments.
• Experience managing vendor or supplier relationships, ideally in a staffing, MSP, or VMS context.
• Strong process development skills — you design operating models, not just execute against them.
• Proven ability to drive cross-functional alignment across Finance, Legal, HR, and business stakeholders.
• Comfortable leading a newly launched program where the playbook is still being built — you’ll write it.
• Exceptional communication and influencing skills, including at the executive level.

Optional garnishes (Preferred Qualifications)

• Experience with contingent workforce management platforms (e.g., Beeline, SAP Fieldglass, Workday) or MSP programs.
• Familiarity with employment law, worker classification, or SOX compliance in an HR or workforce context.
• Background in HR, Talent, or People Operations.
• Experience leading international workforce programs or employer-of-record (EOR) engagements.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ: $141,000—$149,000 USD

WA: $135,000—$142,500 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $130,000—$137,000 USD

All other states: $118,000—$124,500 USD