Program Manager, Communications

nshs; Evanston (IL); Hybrid; USD 48,000 - 75,000; Full time

Job summary

NSHS is seeking a Program Manager, Communications in Evanston, IL, to drive enterprise-wide communications initiatives. The role requires strategic thinking with hands-on execution, leveraging digital channels and stakeholder relationships to engage clinicians and staff.

The candidate will translate complex directives into clear messaging, manage content creation, and lead change-management communications across many teams. This hybrid, full-time position emphasizes collaboration and impact.

Qualifications

• Bachelor degree in Communications or related field required.
• Minimum 8 years of progressive strategic or corporate communications experience.
• Healthcare or regulated environments experience highly desirable.
• Strong writing, editing and content development skills.
• Excellent stakeholder management and project leadership abilities.

Responsibilities

• Develop and execute integrated communications strategies across channels.
• Provide strategic counsel to leaders and stakeholders.
• Coordinate with clinical, operational, and IT teams for unified messaging.
• Lead complex communications projects from inception to delivery.
• Translate complex concepts into clear, actionable content for diverse audiences.

Skills

Writing

Editing

Content development

Stakeholder management

Project management

Strategic communications

Healthcare knowledge

Education

Bachelor degree in Communications

Tools

Intranet/ServiceNow

Email marketing tools

Mobile apps

Digital signage

Job description

Hourly Pay Range:

$35.16 - $54.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Program Manager, Communications


• Location: Evanston, IL


• Full Time


• Hours: Monday-Friday, 9:00AM - 5:00PM


• Hybrid Position


• Required Travel: local travel to other corporate locations will be required as needed (meetings, project work, etc.)

Job Summary:

The Program Manager, Communications is a key strategic communications role focused on a high-priority, enterprise-wide initiative. This position leads the development and execution of integrated communications efforts that engage stakeholders, support change management, and ensure alignment across clinical, operational, and administrative teams. The ideal candidate will be both a strategic thinker and skilled tactician, experienced in leveraging digital and team member channels and building relationships to reach busy clinicians and team members where they are. In addition, help translate complex operational and clinical directives into easily digestible formats and delivering compelling, consistent messaging throughout the project lifecycle.

What you will do:

Strategic Communications and Engagement

Develop and implement integrated communications strategies leveraging multiple digital platforms and local or department communication structures and tools that drive project-specific goals and align with overall strategic objectives.

Anticipate and proactively address potential challenges, risks and opportunities - providing strategic counsel to Endeavor Health leaders and key stakeholders

Facilitate open and transparent communication channels to foster trust and collaboration

Partner with clinical, operational, and IT teams to ensure cohesive messaging and enterprise-wide alignment

Support communications change management and large-scale transformation

Project Management

Lead and manage complex communications from inception to completion, ensuring on time delivery to the highest quality standards

Develop detailed execution plans, timelines, and resource allocation

Collaborate with teams to develop content toolkits, FAQs, leader talking points, training previews, and intranet content.

Support governance processes for message intake, review, approvals, and sequencing

Content Creation & Storytelling

Employ a journalistic approach to content creation, leading with curiosity and conducting thorough research - leveraging subject matter experts, industry knowledge and technology to craft accurate and informative narratives

Translate complex, technical, or clinical concepts into compelling and accessible communications, as well as user-friendly content tailored specifically for physicians, APPs, and Nursing.

Develop engaging, multi-faceted content for deployment across a variety of communications channels

Bridge the gap between leadership and frontline staff by crafting executive-ready summaries while simultaneously producing actionable, plain-language content formatted with clear headlines and scannable summaries.

Team Leadership & Development

Mentor and guide junior team members or matrixed contributors as needed.

Foster a culture of accountability, collaboration, support and continuous improvement.

Partner closely with communications leadership to align messaging, voice, and brand.

What you will need:

• Education: Bachelor degree in Communications, Comms Studies, Speech, Public Relations, or Journalism is required.


• Experience: Minimum 8 years of progressive experience in strategic communications, project communications, or corporate communications.


• Experience leading communications for large-scale operational or transformation initiatives preferred.


• Experience working in healthcare or similarly complex, regulated environments is highly desirable.


• Unique or Preferred Skills:




• Knowledge: Deep understanding of strategic communications principles and best practices.


• Familiarity with change management, stakeholder engagement, and project communications frameworks.


• Knowledge of healthcare operations, enterprise transformation, or technology implementations is a plus.


• Skills: Exceptional writing, editing, and content development skills.


• Strong project management skills with the ability to manage competing deadlines and priorities.


• Skilled in stakeholder management and comfortable working with all levels of leadership.


• Expertise in simplifying complex information for broad audiences.


• Abilities: Ability to translate complex topics into clear, concise, and engaging messaging.


• A bility to manage and create content for a variety of digital platforms (intranet/ServiceNow, email marketing tools, mobile apps, digital signage).


• Ability to think strategically while executing tactically.


• Ability to adapt quickly, remain flexible in dynamic environments, and influence without authority.


• Ability to build influence and credibility across senior stakeholders and functional silos.


• Ability to connect the dots acros