Program Manager- Commerce, CA

Cross Country Healthcare, Inc.; Downey (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Wellness options through Burnalong

Job summary

Cross Country Healthcare, Inc. is seeking a Program Manager to oversee PACE homecare program accounts. You will manage client relationships, drive growth, and lead the Program Support Team, ensuring service delivery excellence and compliance.

You will partner with sales and account management to identify opportunities, monitor satisfaction and performance metrics, and balance workloads for efficient operations. Strong healthcare operations knowledge is essential.

Qualifications

• Minimum 2+ years in account or program management or 3+ years in client relations, preferably healthcare.
• 2+ years of leadership experience in healthcare staffing or homecare.
• Experience managing PACE program accounts or homecare staffing.
• Familiar with MSP/VMS technology and client visits.
• Excellent communication, negotiation, and presentation abilities.

Responsibilities

• Serve as the primary contact for PACE program clients and build trusted relationships.
• Lead, mentor, and develop the Program Support Team for accountability.
• Identify and pursue new business opportunities and ensure delivery excellence.
• Monitor performance metrics and implement improvements across accounts.
• Ensure compliance with company policies and regulatory standards.

Skills

Client relationship management

Account management

Leadership

Strong communication

MSP/VMS familiarity

Education

Bachelor's degree in Business Administration, Healthcare Administration, or related field

High School Diploma required

Tools

MS Office Suite

Teams/Zoom

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

Basic Purpose

The Program Manager is responsible for managing client relationships, driving business growth, and leading the Program Support Team for assigned PACE homecare program accounts. This role ensures client satisfaction through consistent communication, on-site visits, and proactive service delivery. The Program Manager partners with sales and account management teams to identify and develop new business opportunities, while ensuring delivery excellence and compliance with company and regulatory standards.

Essential Functions

• Serve as the primary point of contact for PACE program clients, building strong, trusted relationships.
• Conduct regular client visits and satisfaction meetings to strengthen partnerships and address concerns.
• Partner with sales and account management teams to identify, pursue, and secure new business opportunities.
• Monitor client performance metrics (e.g., satisfaction scores, fill rates, retention) and implement strategies for continuous improvement.
• Drive business expansion within existing accounts by identifying service gaps, offering additional solutions, and ensuring client retention.
• Lead, mentor, and develop the Program Support Team to ensure high performance and accountability.
• Provide training, coaching, and guidance to coordinators and administrative staff.
• Oversee daily operations, ensuring accurate data management, compliance, and timely execution of deliverables.
• Assign and balance workload across the team to ensure efficient operations and adequate coverage.
• Collaborate with cross-functional leaders to align strategies, resolve challenges, and improve processes.
• Ensure compliance with company policies, contractual obligations, and regulatory standards.
• Oversee credentialing, documentation, and audit readiness for assigned accounts.
• Review and approve reports, submissions, and client deliverables for accuracy and timeliness.
• Identify risks or performance gaps and implement corrective actions.
• Maintain knowledge of industry trends, regulations, and best practices affecting PACE programs and homecare staffing.
• Act as liaison between clients, caregivers, healthcare professionals, and internal teams to ensure seamless service delivery.
• Partner closely with sales, account management, and corporate leadership to meet business objectives.
• Provide timely, accurate updates on program status, challenges, and opportunities to senior leadership.
• Represent the company with professionalism, integrity, and a strong client-service focus.
• Implement quality assurance measures to maintain high standards of care and client satisfaction.
• Conduct regular audits and assessments to identify areas for improvement and implement corrective action.
• May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care.
• Other duties as assigned.

Qualifications

• Minimum 2+ years' experience in Account or Program Management or 3+ years' experience in client relations role, preferably in the healthcare staffing or homecare industry.
• Minimum 2 years of leadership experience in healthcare staffing, homecare, or a related field.
• Prior experience managing PACE program accounts or homecare staffing.
• Familiarity with MSP/VMS technology.
• Proven success in client relationship management, account growth, and team leadership.
• Experience conducting client visits and satisfaction reviews.
• Strong collaboration skills with sales and account management teams to drive growth.
• Excellent communication, negotiation, and presentation abilities.
• Knowledge of healthcare regulations and compliance requirements.
• Proficiency in Microsoft Office Suite and comfort with virtual platforms (Teams, Zoom).
• Bilingual a plus

Education

Education: High School Diploma or equivalent required. Bachelor's degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. High School or equivalent required; Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability