Program Manager

Trilogy Behavioral Healthcare; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free virtual care

Paid parental leave

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Pet Insurance

FSA

EAP

403(b) retirement plan with employer-m

Job summary

Trilogy Behavioral Healthcare in Chicago is seeking a Program Manager to oversee outreach treatment teams, provide direct clinical supervision, and ensure quality of services while maintaining a positive office culture.

The role emphasizes trauma-informed, client-centered, harm-reduction approaches for clients with severe mental illness and co-occurring disorders; supervision, budgeting, documentation and collaboration with external partners are key.

Qualifications

• Master’s degree in Social Work, Psychology, Counseling, or closely related field.
• Licensed Clinical Professional Counselor or Licensed Clinical Social Worker in Illinois.
• Minimum two years’ experience with mental health and/or substance use disorders.
• Valid Illinois driver’s license with daily access to a well-maintained vehicle and $100k/$300k liability.
• Previous supervisory/leadership experience preferred.

Responsibilities

• Work with assigned teams to regularly assess the appropriate level of care and engagement of clients; implement transition/discharge plans.
• Monitor capacity and adjust team caseload; update transfer list weekly.
• Adjust employee schedules and allocate resources to meet direct service requirements and maintain program budget.
• Provide supervision and coaching to all assigned employees; train new staff.
• Evaluate program effectiveness and recommend modifications to improve performance.
• Maintain documentation to ensure Medicaid/CARF compliance; deadlines and reviews.
• Collaborate with other programs and external partners; participate in meetings and committees.
• Maintain onsite safety procedures and oversee site operations with the Office Coordinator.
• Ensure timely responses to authorization issues from managed care organizations.
• Provide direct service to clients and act as Senior Clinician during crises.
• Participate in meetings and other duties.

Skills

Clinical supervision

Team leadership

Documentation

Compliance

Interagency collaboration

Education

Master’s Degree in Social Work / Psychology / Counseling

Licensed Clinical Professional Counselor or Licensed Clinical Social Worker in IL

Tools

IMCANS

Driver's License (DL)

Job description

Office Location: 1607 W Howard St, Chicago, IL 60626

The Program Manager will oversee the general welfare of the clients and employees of their assigned outreach treatment teams. They will provide direct clinical supervision, ensure the team meetings run effectively, monitor the quality and efficiency of all program/team services provided to clients, and develop and implement tracking systems for required documentation. They will be responsible for the development, operation, administration, and evaluation of the program/teams. The Program Manager will also serve as site lead to promote a positive culture in the office while maintaining safety procedures and community relationships. The Program Manager will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

Responsibilities:

• Work with assigned teams to regularly assess the appropriate level of care and engagement of clients. Implement transition/discharge plans as needed.
• Monitor capacity and adjust team caseload as it relates to staffing and other related issues. Update transfer list weekly and communicate effectively with other departments related to capacity issues.
• Adjust employee schedules and allocate resources accordingly to ensure clinical time is scheduled to meet direct service requirements and maintain program budget.
• Provide effective supervision and coaching to all assigned employees. Assist in training new employees to provide quality services to clients. Ensure continued education and training for employees to strengthen services provided.
• Evaluate program’s effectiveness in meeting deliverables. Recommend modifications in service structure or operations that affect the program. Develop plans to improve program performance.
• Maintain documentation and charts to ensure compliance with Medicaid, Commission on Accreditation of Rehabilitation Services (CARF), funding bodies, and organization standards. This includes ensuring that all documents are completed by the given deadline and are reviewed and signed off.
• Interact and collaborate with other programs within the organization and interface with various external partners. Participate in meetings, committees, and work groups as needed.
• Implement and maintain safety procedures of all employees located onsite. Monitor the operations and maintenance of the site with assistance from the Office Coordinator.
• Ensure timely responses to authorization issues from managed care organizations
• Provide direct service to clients and their families as needed. Function as the Senior Clinician for their assigned teams when there are crises or other needs that the teams cannot cover.
• Participate in meetings, committees, and work groups as needed.
• Perform other related duties and/or projects as assigned.

Qualifications:

• Must have one of the following requirements:
  • Master’s Degree in Social Work, Psychology, Counseling, or other closely related field
  • Licensed Clinical Professional Counselor or Licensed Clinical Social Worker in Illinois
• Minimum two years’ experience working with people with mental health and/or substance abuse diagnoses
• Valid Illinois driver’s licensewithdaily access to a well-maintained vehicle with $100,000/$300,000 liability insurance
• Previous supervisory/leadership experience highly preferred

Working Conditions:

• General office setting, extensive desk work at computer terminal.
• May be required to lift, carry, bend, reach, and stand with parcels up to 25 lbs.
• For Clinical Positions: Working conditions may include transporting clients in personal vehicles; and driving/visiting clients in their homes or other community locations necessary to assist with client needs.
• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• EAP
• 403(b) Retirement Plan with Employer Match

Trilogy is proud to be an Equal Opportunity Employer. Trilogy does not discriminate and is committed to building and maintaining a workforce that is diverse without consideration of including race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

Trilogy employees will be supervised, evaluated, and provided guidance in their role through an inclusive process in its execution.

Travel Required

Yes .

Qualifications

Licenses & Certifications

Required

Car Insurance

DL

IMCANS

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.