Program Manager: Change & Service Lead (Flexible Hours)

Real Estate Excellence LLC; Lexington (KY); On-site; USD 76,000 - 116,000; Full time

Benefits offered by this job

Flexible hours

Paid sabbaticals

Mentoring program

Job summary

Real Estate Excellence LLC in Lexington, KY seeks a Program Manager to lead Change Management and Customer Service initiatives, balancing both functions with hands-on leadership. The role sits in a dynamic, startup-like environment that values adaptability and proactive problem solving.

The compensation range is $76,000 to $116,000 per year, reflecting the market in Lexington and the pace of the business. Flexible hours and a mentoring program are highlighted in the listing.

Qualifications

• Experience leading change management initiatives.
• Ability to translate stakeholder asks into actionable plans.
• Comfort in a fast-paced startup environment.
• Proven ability to manage and coordinate teams.

Responsibilities

• Streamline customer service processes that no longer serve purpose.
• Map inter-team handoffs to prevent gaps.
• Translate vague stakeholder asks into concrete listening plans.
• Adapt quickly to shifting priorities in a fast-paced environment.
• Respond to internal and external requests promptly and professionally.

Skills

Reliability

Flexibility workflows

Communication skills

Empathy

Project coordination

Job description

Real Estate Excellence LLC in Lexington, KY seeks a Program Manager to lead Change Management and Customer Service initiatives, balancing both functions with hands-on leadership. The role sits in a dynamic, startup-like environment that values adaptability and proactive problem solving.

The compensation range is $76,000 to $116,000 per year, reflecting the market in Lexington and the pace of the business. Flexible hours and a mentoring program are highlighted in the listing.