Program Manager, Card Network Office (Card Networks)

Stripe; Seattle (WA); Hybrid; USD 128,000 - 191,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipend

Job summary

Stripe’s Global Partner Engineering and Operations team is building a new function to oversee Card Network Compliance. In this role you will develop programs and processes to address card network changes for Stripe and its users, staying informed about network announcements and driving operational efficiency.

You will help shape strategy from the ground up, collaborating with engineering, product, compliance, and partnerships to deliver scalable solutions that balance risk and growth for

Qualifications

• 5+ years in payments with card networks and compliance.
• Understanding of acquiring platforms and card network interactions.
• Proficient with JIRA for PM and tracking; familiarity with card network portals; comfortable with Google Workspace.
• Proven ability to partner with product and engineering to develop new processes and strategies.
• Strong program management and stakeholder influence.
• Excellent written and verbal communication skills.
• Ability to operate with ambiguity while shaping a new program and function.
• Strategic thinker with cross-functional issue identification.

Responsibilities

• Establish release management aligned with card network mandates for Stripe and cross-functional partners.
• Review biannual card network releases; coordinate visibility and prioritization with teams.
• Monitor compliance program and conduct audits to drive continuous improvement.
• Create metrics and JIRA dashboards to monitor mandates for each release cycle.
• Oversee mandate intake process and manage waiver requests with compliance and operations.
• Engage with external network partners; advocate for Stripe within the card network ecosystem.

Skills

Project management

Communication

Strategic thinking

Ambiguity tolerance

Education

Bachelor's degree

Tools

JIRA

Google Workspace

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Global Partner Engineering and Operations (PE&O) team is a vital part of Stripe’s Global Partnerships organization, playing a key role in our overall success. We manage the technical and operational dimensions of new and existing strategic product partnerships and programs. Positioned at the nexus of product development, engineering, and partnerships, we facilitate seamless collaboration essential for supporting Stripe’s rapid growth.

Our team is a diverse mix of technical and business professionals dedicated to executing operations with financial ecosystem partners. We ensure efficient technical onboarding and implementation, while also overseeing ongoing KTLO (Keep-The-Lights-On) activities and achieving strict quality and performance benchmarks. Additionally, the PE&O team initiates partner-agnostic programs and solutions to tackle broad ecosystem challenges, developing tools that enhance operational efficiency and scalability.

In This Role

The team is establishing a new function to oversee Card Network Compliance. In this position, you will be responsible for developing programs and processes to address Stripe’s card network changes and their implications for both Stripe and its users. This role is crucial for ensuring we stay informed about ongoing card network announcements, enhancing our strategic position, and driving operational efficiency in response to changes.

This is an exciting opportunity to contribute significantly to building a function from the ground up and to help formulate strategies that align with the best interests of Stripe and its users!

What You’ll Do

• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates. Conduct comprehensive analyses of how these mandates affect existing processes and services.
• Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives that will significantly impact Stripe’s business. Collaborate cross-functionally with various teams to ensure proper visibility and prioritization of these initiatives. Facilitate communication between engineering teams and the card networks' Technical Partner Managers (TPaMs) to streamline clarifications and negotiations regarding complex mandates and programs.
• Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies. Ensure regular audits and assessments are conducted to identify gaps and drive continuous improvement strategies.
• Develop Metrics and Dashboards: Create and implement comprehensive metrics and JIRA dashboards to effectively monitor, review, and analyze mandates for each release cycle. Regularly update and refine the dashboards to reflect current business priorities and challenges, enabling teams to make informed decisions and proactively address potential issues related to card network mandates.
• Manage Mandate Intake Process: Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization of mandates. Lead the proactive management of waiver requests, liaising between compliance and operational teams for resolution.
• Engage with External Partners: Actively engage with external network partners by participating in councils, forums, and regular strategic meetings. Establish and nurture relationships that facilitate mutual understanding of goals and objectives.
• Advocate for Stripe: Serve as a dedicated advocate for Stripe within the card network ecosystem, ensuring that the unique perspectives, challenges, and opportunities faced by Stripe are considered by network stakeholders.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities.
• In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes.
• Proficient in navigating and using JIRA for project management and tracking. Familiarity with card network portals for managing and monitoring compliance activities. Comfortable utilizing Google Workspace tools (such as Sheets, Docs, and Slides) for collaboration and documentation.
• Proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies in partnership with them.
• Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control.
• Excellent written and verbal communication skills to effectively engage with both internal and external partners and drive change.
• Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function at Stripe.
• Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating the implications of these solutions across existing processes, systems, and teams.

Preferred Qualifications

• Prior experience at a payment service provider (PSP), card network, or high-growth technology company is preferred.
• Bachelor's degree in a relevant field (e.g., Finance, Technology) is preferred.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $127,600 - $191,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.