Program Manager, Captive Insurance

Artex Risk Solutions; Rolling Meadows (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Artex is seeking a Program Manager to deliver high-quality service for captive clients in a role that collaborates with the Captive Director and broader team. You will lead renewal submissions, coordinate with carriers, guide assistants, and ensure accurate policy issuance and financial oversight, while onboarding new clients and maintaining strong broker relationships.

The position emphasizes proactive client support, process improvement, and cross-functional teamwork to sustain efficient

Qualifications

• Bachelor's degree with 3+ years of client coordination and/or claims management, or a HS degree with 8+ years of relevant experience.
• Property & Casualty License is required.
• Proficient with Microsoft Windows applications and MS Office.
• Experience in administration roles servicing client accounts.
• Strong understanding of the insurance brokerage industry and its operations.
• Proficient in leveraging technology to boost productivity and outcomes.
• Excellent time management and prioritization in a fast-paced environment.
• Ability to build and maintain professional relationships with internal and external partners.
• Resilient, adaptable, and collaborative team player.

Responsibilities

• Lead end-to-end captive renewal submission processes with data collection and validation.
• Engage with carriers to obtain renewal templates and policy forms.
• Guide Program Assistant with renewal proposals and binding confirmations.
• Secure source documents and request renewal invoices.
• Manage the policy issuance process.
• Coordinate premium payments, loss experience charges and related expenses.
• Review member policies for renewal terms compliance.
• Process year-end audits and prepare Audit Factor Worksheets.
• Distribute loss summaries to service providers and prepare financial statements.
• Onboard new clients into the captive program.
• Maintain relationships with service providers and brokers.
• Anticipate client needs and implement effective solutions.
• Provide training and collaborate with the Program Assistant.
• Schedule pre/post board meetings, create agendas and distribute materials.
• Coordinate attendee lists, name badges and tent cards.
• Perform additional tasks to support captives.

Skills

MS Office

Time management

Client coordination

Claims management

Relationship building

Team collaboration

Education

Bachelor's degree

High School diploma

Job description

Introduction

At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what’s possible. As part of our global team, you’ll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you’ll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale.

Overview

Artex is a global leader in the alternative risk space and the 3rd largest Insurance Manager in the world, with 1,000 employees across the globe and 5000 clients. Our employees work together to conceive, design, and manage alternative risk transfer solutions that help our clients manage today’s challenges and tomorrow’s opportunities.

The Program Manager is responsible for delivering exceptional customer service and establishing relationships with clients. This role will collaborate with other team members to achieve goals, constantly seek improvement and will demonstrate the Artex values. The Program Manager works closely with the Captive Director, Assistant Captive Director, Program Assistant and other team members in servicing designated groups of clients as it relates to the annual program renewal process, and various other responsibilities. The Program Manager is accountable for delivering high quality and efficient service to both internal and external clients by managing the overall workflow processes.

How You'll Make An Impact

Captive Renewal Management

• Lead the end-to-end captive renewal submission process ensuring timely and accurate collection of exposure and loss data. Validate all necessary information has been received to submit the captive renewal submission to the various service providers.
• Engage with carrier to obtain renewal coverage template and updated policy forms.
• Guide Program Assistant with timely issuance of renewal proposals and confirmations of binding.
• Secure necessary source documents and request captive renewal invoices.
• Manage the policy issuance process.

Financial and Compliance Oversight

• Coordinate and ensure accurate schedules related to premium payments, loss experience charges, loss bills and various other captive related expenses.
• Review member policies to ensure compliance with program renewal terms and conditions.
• Process policy year-end audits, including preparation of the Audit Factor Worksheets and verifying the accuracy of the audit documents.
• Coordinate and distribute loss summary information to service providers.
• Provide essential data to service providers for preparation of captive financial statements.

Client and Program Support

• Onboard new clients into the captive program.
• Maintain positive and professional relationships with captive service providers and brokers.
• Proactively anticipate client and program needs, identifying and implementing effective solutions.
• Provide training and collaborate with the Program Assistant to ensure smooth and efficient daily operations.

Board Meeting Coordination

• Schedule pre and post board meeting Teams calls.
• Create agendas, compile meeting material, and manage the distribution of materials for board meetings.
• Coordinate attendee list, name badges and tent cards.

Administration And Other Duties

• Perform additional tasks as assigned to support overall success of the captives.

About You

Required

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience
• Property & Casualty License required
• Working knowledge of Microsoft Windows applications and MS Office
• Proven experience in administration roles and servicing client accounts
• Solid understanding of the insurance brokerage industry and its operations
• Proficient in leveraging technology to enhance productivity and ensure high-quality outcomes
• Excellent time management skills with ability to prioritize task effectively in a fast-paced environment
• Ability to build and maintain professional relationships with internal teams and external partners
• Resilient and adaptable mindset to navigate shifting priorities and challenges
• Enthusiastic team player with a collaborative approach to working with colleagues and stakeholders

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)