Program Manager - CalAIM

Upward Bound House; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player dedicated to ending family homelessness seeks a passionate CalAim Program Manager. This pivotal role involves overseeing program operations, managing staff, and ensuring compliance with best practices in service delivery. The ideal candidate will possess strong leadership skills and a commitment to trauma-informed care, while working collaboratively with community partners to improve housing stability for vulnerable families. Join a supportive and caring environment that values empowerment and growth, and make a meaningful impact in the lives of those in need.

Qualifications

• Master’s Degree preferred; Bachelor’s with experience acceptable.
• Minimum three years in social services with management experience.

Responsibilities

• Oversee daily operations and manage staff performance.
• Ensure compliance with best practices and contractual obligations.
• Coordinate rental assistance and liaise with landlords.

Skills

Leadership

Crisis Management

Communication

Relationship-Building

Time Management

Education

Master’s Degree in Social Work

Bachelor’s Degree in a related field

Tools

HMIS

Microsoft Office

Job description

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience, UBH is a leading service provider advocating for lasting solutions to end family homelessness. Our diverse team values empowerment, collaboration, diversity, relationships, efficiency, and communication. UBH offers a supportive, caring, and merit-based environment focused on growth and development. We seek passionate employees committed to making a difference.

Position Summary

The CalAim program manager oversees UBH’s CalAim program, serving as the primary contact for managed care plans related to Housing Navigation, Tenancy & Sustaining Services, Housing Deposits, and Day Habilitation services. The role involves managing Intensive Case Management Services (ICMS) for homeless families, focusing on improving stability across health, housing, employment, education, and family wellness, while ensuring access to entitlement benefits and mainstream resources.

The manager supervises day-to-day operations, including staff performance, contract compliance, QA audits, budgeting, and outcome tracking. The role emphasizes trauma-informed care, crisis intervention, and community partnership development to support housing stabilization and service linkage.

Essential Functions

1. Program Oversight: Ensure services meet best practices and contractual obligations.
2. Staff Supervision: Manage and mentor staff, promoting best practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
3. Claims Management: Oversee accurate billing for provider encounters.
4. Client Support Monitoring: Supervise staff providing housing and supportive services.
5. Rental Assistance Coordination: Oversee rental aid requests and liaise with landlords.
6. Resource Collaboration: Work with other UBH programs to optimize resource use.
7. Hiring and Training: Lead recruitment, onboarding, and staff development.
8. Staff Development: Conduct regular training and case conferences.
9. Guidance and Supervision: Support staff with crisis intervention and compliance monitoring.
10. Partnership Management: Maintain relationships with landlords and community partners.
11. Client Needs Addressing: Ensure comprehensive support addressing housing, health, and other needs.
12. Transportation Management: Oversee participant and staff transportation activities.
13. Documentation Review: Monitor staff recordkeeping for accuracy.
14. Health Record System Management: Lead EHR submissions and reviews.
15. Personnel Management: Provide counseling, disciplinary actions, and recommend staff development.
16. Data and Program Evaluation: Collaborate on data tracking, reporting, and program improvement.
17. Community Engagement: Participate in meetings and build community partnerships.
18. Financial Coordination: Work with finance to ensure timely insurance receivables.
19. Additional Duties: Perform other assigned tasks.

Qualifications

1. Education: Master’s Degree and license preferred; Bachelor’s Degree and extensive experience acceptable.
2. Experience: Minimum three years in social services, with management and supervision experience.
3. Specialized Knowledge: Familiarity with LA County CalAim, managed care, and the Coordinated Entry System.
4. Skills: Leadership, communication, relationship-building, crisis management, and proficiency in case management software and databases.

Skills & Abilities

• Proficiency in HMIS and Microsoft Office
• Strong leadership and team-building skills
• Empathy and non-judgmental attitude
• Effective crisis management
• Time management and prioritization
• Knowledge of trauma-informed care

Mandatory Requirements

1. Employment eligibility verification
2. Reliable transportation
3. Updated TB test
4. Background screening completion
5. CPR/First Aid certification
6. Valid CA driver’s license and proof of insurance
7. Ability to qualify for UBH driver’s insurance coverage

Responsibilities Common to All Employees

1. Maintain safety and confidentiality
2. Proactive and flexible problem-solving
3. Organize and prioritize tasks
4. Professional conduct
5. Respectful communication
6. Teamwork and collaboration
7. Timely communication responses
8. Work with minimal supervision
9. Other duties as assigned

Physical Demands and Environmental Conditions

The role involves responding to crisis situations, working with vulnerable populations, and may include exposure to challenging sensory and environmental conditions. Reasonable accommodations are available upon request to support individuals with disabilities.