Program Manager - Business Transformation & Strategy

Aperia; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Fitness membership

Volunteer time off

Job summary

Aperia is seeking a Program Manager to lead business transformation and strategy initiatives in New York City. This on-site role coordinates across Sales, Servicing, Billing, Product, and Technology to deliver structured analyses and pilots that drive KPI improvements.

You will design executive-ready materials, manage multiple workstreams, and translate pilots into scalable processes with teams. Strong communication and analytics are essential for success.

Qualifications

• Bachelor’s degree in business, finance, analytics, engineering, or a related field or equivalent experience.
• 1–4 years in business operations, strategy execution, consulting, or process improvement (internships acceptable if highly relevant).
• Ability to break down ambiguous problems into structured components.
• Strong analytical skills with data manipulation and KPI tracking.
• Excellent communication and slide-building skills; comfortable presenting to managers and directors.
• Experience in fast-paced, matrixed environments.
• Ability to manage multiple workstreams and follow through without constant direction.

Responsibilities

• Break down strategic goals into structured analyses, tasks, and clear deliverables.
• Support cross-functional workstreams across Sales, Servicing, Billing, Product, and Technology.
• Conduct data analysis, process mapping, and issue identification to highlight risks and opportunities.
• Help design and execute small-scale pilots across onboarding, servicing, and pricing.
• Track KPIs, analyze pilot performance, and generate insights to support decision-making.
• Assist in converting successful pilots into operational processes with Product and Technology teams.
• Prepare polished executive-ready documents, presentations, and dashboards.
• Maintain strong project discipline—timeline tracking, risk logs, RAID items, follow-ups, and documentation.
• Work independently with minimal oversight and proactively push progress forward.

Skills

Problem solving

Data analysis

KPI tracking

Slide building

Cross-functional collaboration

Executive communication

Project management

Managing multiple workstreams

Fast-paced environments

SQL / BI basics

Education

Bachelor’s degree

Tools

Jira

Confluence

Excel

PowerPoint

SQL

Power BI

Tableau

Job description

Program Manager - Business Transformation & Strategy

New York, New York, United States

Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

What a Successful Program Manager (Transformation) Does

• Break down strategic goals into structured analyses, tasks, and clear deliverables.
• Support cross-functional workstreams across Sales, Servicing, Billing, Product, and Technology.
• Conduct data analysis, process mapping, and issue identification to highlight risks and opportunities.
• Help design and execute small-scale pilots across onboarding, servicing, and pricing.
• Track KPIs, analyze pilot performance, and generate insights to support decision-making.
• Assist in converting successful pilots into operational processes with Product and Technology teams.
• Prepare polished executive-ready documents, presentations, and dashboards.
• Maintain strong project discipline—timeline tracking, risk logs, RAID items, follow-ups, and documentation.
• Work independently with minimal oversight and proactively push progress forward.

Requirements

• Bachelor’s degree in business, finance, analytics, engineering, or a related field—or equivalent experience
• 1–4 years in business operations, strategy execution, consulting, or process improvement (internships acceptable if highly relevant).
• Demonstrated ability to break down ambiguous problems into structured components.
• Strong analytical skills, including comfort with data manipulation and KPI tracking.
• Excellent communication and slide‑building skills (comfortable presenting to managers and directors).
• Experience working in fast-paced, matrixed environments.
• Ability to manage multiple workstreams and follow through without constant direction.

Preferred Qualifications

• Experience at a top-tier consulting firm (e.g., McKinsey, BCG, Bain, Accenture Strategy, Big 4 Advisory) or comparable consulting/project-based environment.
• Exposure to transformation, operating model redesign, or customer experience improvement initiatives.
• Experience with process mapping tools and project tools (JIRA, Confluence).
• Strong proficiency with Excel and PowerPoint; familiarity with SQL or BI tools (Power BI, Tableau) is a plus.
• Prior experience in payments, financial services, or fintech preferred but not required.
• Demonstrated problem‑solving toolkit (hypotheses, root-cause analysis, stakeholder interviews, KPI frameworks).

Eligibility Requirements

• Must be willing to submit to a background investigation and drug test as part of the selection process.
• This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship.

Job Type

• Full-Time

Schedule

• Monday to Friday

Location

• On-site in New York City, NY
• Health insurance
• Health savings account
• Vision insurance
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Disability insurance
• Fitness membership
• Volunteer time off

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

As set forth in Aperia’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury