Program Manager - Bristol Hotel (JR 5819)

PATH; California (MO); On-site; USD 87,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off and holidays

Retirement plan

Job summary

PATH is seeking a Program Manager, Interim Housing in San Jose, CA to oversee day-to-day operations and supervise service delivery staff within the Interim Housing Services team.

The role requires developing and enforcing program policies, coordinating with internal and external departments, and providing staff training to ensure accessible, high-quality services for program participants, with emphasis on trauma-informed care and safety.

Qualifications

• Gather and interpret data, identify trends and insights to inform decisions.
• Collaborate with colleagues, participants and stakeholders. Demonstrate effective communication and professional boundaries.
• Communicate clearly in writing and speech, with care for diverse audiences.
• Take initiative, adapt to responsibilities, and propose innovative solutions to problems.

Responsibilities

• Lead multidisciplinary teams and ensure continuity of care across partners.
• Supervise staff and conduct performance evaluations.
• Ensure trauma-informed care, client safety, and harm reduction.
• Respond to emergency calls as required by contract.
• Screen, assess, and enroll clients in services.
• Maintain accurate data and complete paperwork in agency records and databases.

Skills

Analytical skills

Attention to detail

Collaboration

Teamwork

Communication

Creativity

Initiative

Critical thinking

Ethics

Job description

WHY WORK FOR US?

We are mission and values driven and your contributions will make a difference. We make a positive difference in people’s lives and help an average of 23 people per week to find a place to live.

We are mission and values driven and your contributions will make a difference. We make a positive difference in people’s lives and help an average of 23 people per week to find a place to live. If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we’re committed to helping you reach your potential by providing opportunities for professional growth across the state.

Program Manager, Interim Housing

JR 5819

San Jose, CA 95124

Salary: $87,115.84 to $107,108.96 per year

Pay Frequency: 24 Pay Periods Per Year

Full Time

Exempt

Driving Required

Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.

About Path

Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

About The Job

As part of the Interim Housing Services team, the Program Manager, Interim Housing is responsible for the program’s day-to-day operations and supervision of service delivery staff. The incumbent will collaborate with both internal and external departments to enhance accessibility and service delivery for program participants. The incumbent is responsible for developing and ensuring adherence to programmatic policies and procedures. The incumbent will also be responsible for identifying and providing training.

Position Responsibilities

• Provide leadership to the multidisciplinary teams, ensuring continuity of care and services between PATH agency resources and partnering agencies
• Provide individual and team supervision, support, and performance evaluations for assigned staff
• Ensure that services emphasize trauma-informed care, client safety, and harm reduction interventions.
• Be available to respond to emergency calls and situations as required by the contract and organization
• Assist in the screening, assessment, and enrollment of clients in a range of services
• Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through ongoing audits of electronic databases and chart reviews
• Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources
• Provide information to department supervisors and leaders
• Effectively communicates project expectations to team members
• Coordinate and collaborate with community partners.

What You Bring

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Preferred Qualifications

• Experience in healthcare, case management, homeless services, real estate, property management, or working with vulnerable populations.
• One (1) year of supervisory experience in homeless services or related social services field strongly preferred.

Minimum Qualifications

• (Two) 2 years of relevant experience which may include: healthcare, social services, homeless services, hospitality, property management, or customer service. Relevant experience is any prior position that has transferable skills that will contribute to the success in this position.

Mandatory Requirements

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
• Tuberculosis Test
• Background Screening
• Drug Test

DRIVING

• Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:
• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH’s insurance coverage

EMPLOYMENT ELIGIBILITY

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years.

CALIFORNIA-BASED WORK EXPECTATIONS

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off-site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on-site with no off-site work. All work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time.

What We Offer

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

Equal Employment Opportunity Statements

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.